Official Vodafone Complaints/Query Thread

Gaz82

I have disputed the above decision however was unsuccessful therefore the deciswion still remains and I have two weeks ( next Friday) to either accept or decline the offer.

diamonds

Gaz82 wrote: »

I have disputed the above decision however was unsuccessful therefore the deciswion still remains and I have two weeks ( next Friday) to either accept or decline the offer.

Are you spending outside your allowances, what from your bills is running the cost up?

forgotmyname

I always uncheck everything. She has had the number for at least 6 years and never ever had a call for me on that phone.

They always call my phone because its the one i setup the account with initially.

Even when upgrades are due they call my number.

jogreendog

Interested to know if anyone has signed up for the MMS Vodafone Sim only deal (£60 Amazon voucher and entertainment pkg); I've just applied and been told that my credit check reveals I can't afford it. This puzzles me as my current tariff is more about double; that aside - I can afford the £19.80 and I'm wondering how genuine the offer is.

Cloudane

Trying my best to return a handset I bought 11 days ago, per the 14 day return policy (which as far as I understand it is a statutory right if bought online anyway, but is a stated policy too). As I bought it online, I know from the policy that it can't be taken back to the shop and has to be done via a call to the call centre. It's proving very difficult!

1) I bought it without a SIM ("keep my own SIM") and am not actually on Vodafone at the moment (if I'd had a decent experience, this might have changed) and wanted to try it without so first of all, when phoning you can't get past the menu system without a Vodafone number to key in. I had to get a PAYG chip just to have a Voda number to be able to speak to someone.

2) After a long long wait in a queue followed by the usual accent barriers we did eventually establish that I want to return the phone, I was told "we normally send out a posting bag, but this time we send someone round, they will be there to collect it Monday" and before I could really ask any more she was signing off the call. I didn't hold out much hope.
Sure enough, Monday came, no one turned up.

3) Phoned again today, total call time 40 minutes, to go through the whole motions again. Once again I'm told someone will collect it (I'm not sure who this mystery someone is or who lost the posting bags) by Wednesday. I don't hold out much hope for that either!

If it's not collected by Wednesday evening I'll just have to take the hit to my wallet and sell it to CEX as then my 14 day period will be up (cunning, Vodafone!), though it wouldn't really put Voda in a positive place in my mind.

mobilejunkie

Send a Letter Before Action demanding they either collect the phone as agreed THIS time without fail or repay you. State that if they fail to do one or the other of those things you will issue proceedings to recover your money after 7 days from the date of the letter.

Did you ever really believe a blatant lie (normal operating proceedure for Vodafone) that "someone" would actually be sent round to collect your phone? Having been let down once, don't wait to send the LBA so it's within the 14 days - and refer to the fact that you have cancelled within this period and waited in for the non-existent "someone" once already.

Cloudane

My 14 days is up tomorrow so I'm probably SOL.. fortunately it wasn't an expensive phone but fair to say if this "someone" doesn't turn up I won't be dealing with Vodafone again. Nor will the company I work for (I work in IT and share the decision on mobile contracts)

mobilejunkie

It doesn't matter if the 14 days is up tomorrow. You told them well before that you wanted to return the product.

diamonds

mobilejunkie wrote: »

It doesn't matter if the 14 days is up tomorrow. You told them well before that you wanted to return the product.

Correct, it is from notification not collection/returns bag receipt.

daydotz

Cloudane wrote: »

Trying my best to return a handset I bought 11 days ago, per the 14 day return policy (which as far as I understand it is a statutory right if bought online anyway, but is a stated policy too). As I bought it online, I know from the policy that it can't be taken back to the shop and has to be done via a call to the call centre. It's proving very difficult!

1) I bought it without a SIM ("keep my own SIM") and am not actually on Vodafone at the moment (if I'd had a decent experience, this might have changed) and wanted to try it without so first of all, when phoning you can't get past the menu system without a Vodafone number to key in. I had to get a PAYG chip just to have a Voda number to be able to speak to someone.

2) After a long long wait in a queue followed by the usual accent barriers we did eventually establish that I want to return the phone, I was told "we normally send out a posting bag, but this time we send someone round, they will be there to collect it Monday" and before I could really ask any more she was signing off the call. I didn't hold out much hope.
Sure enough, Monday came, no one turned up.

3) Phoned again today, total call time 40 minutes, to go through the whole motions again. Once again I'm told someone will collect it (I'm not sure who this mystery someone is or who lost the posting bags) by Wednesday. I don't hold out much hope for that either!

If it's not collected by Wednesday evening I'll just have to take the hit to my wallet and sell it to CEX as then my 14 day period will be up (cunning, Vodafone!), though it wouldn't really put Voda in a positive place in my mind.

Funny that's the situation I'm in currently in although I've also been though the complaints(via MSE) & they were also arranging for it to be collected