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Gaz82 wrote: »
I have disputed the above decision however was unsuccessful therefore the deciswion still remains and I have two weeks ( next Friday) to either accept or decline the offer.
mobilejunkie wrote: »
It doesn't matter if the 14 days is up tomorrow. You told them well before that you wanted to return the product.
Cloudane wrote: »
Trying my best to return a handset I bought 11 days ago, per the 14 day return policy (which as far as I understand it is a statutory right if bought online anyway, but is a stated policy too). As I bought it online, I know from the policy that it can't be taken back to the shop and has to be done via a call to the call centre. It's proving very difficult!
1) I bought it without a SIM ("keep my own SIM") and am not actually on Vodafone at the moment (if I'd had a decent experience, this might have changed) and wanted to try it without so first of all, when phoning you can't get past the menu system without a Vodafone number to key in. I had to get a PAYG chip just to have a Voda number to be able to speak to someone.
2) After a long long wait in a queue followed by the usual accent barriers we did eventually establish that I want to return the phone, I was told "we normally send out a posting bag, but this time we send someone round, they will be there to collect it Monday" and before I could really ask any more she was signing off the call. I didn't hold out much hope.
Sure enough, Monday came, no one turned up.
3) Phoned again today, total call time 40 minutes, to go through the whole motions again. Once again I'm told someone will collect it (I'm not sure who this mystery someone is or who lost the posting bags) by Wednesday. I don't hold out much hope for that either!
If it's not collected by Wednesday evening I'll just have to take the hit to my wallet and sell it to CEX as then my 14 day period will be up (cunning, Vodafone!), though it wouldn't really put Voda in a positive place in my mind.
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