A.R.M90 wrote: »
Having issues with Vodafone and no matter how much i call and complain they don't seem to do anything.
I took a contract out with them in Oct 2013 with 6 months free Sky Sports mobile. Once the 6 months was up and i tried using the APP it stated i had to register so assumed this product had now been removed. I called Vodafone to confirm and they told me they have removed the product for me.
In June 2015 i called up to inquire about a bill and was told i am paying for the sky sports mobile. After several Calls back and forth to Vodafone and Sky (who claim not to have any record of me, my phone number or bank details) Vodafone tell me again they have removed the product from my account and credited me with £60.
My contract was up in Oct 2015 and i called to cancel in Sep 2015 but noticed the payments were still going out in Dec 2015. I called and was told they would credit my account with the difference.
No money was credited to my account and the payment went out again in Jan 2016
I was then told my account was still active because i was being charged for Sky Sports. After looking back through all my notes and calls they then told my account would be fully cancelled and my account credited with the difference for the monthly payments and Sky sports within 5 working days.
This has now passed and no money has been credited back into my account.
I am now owed approx £135.00
Does anyone know where i stand on compensation for this now as i am sick of spending hours calling up and being passed around departments for nothing to happen.
Thanks in advance
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