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DieselDiva wrote: »
I was supposed to get an upgrade from Vodfone. The phone never arrived. Numerous calls of 'we'll send it out to you' and it still never arrived. This has been going on for months & they are charging me the monthly contract fee but I have no phone. They tell me I cannot cancel, I just have to wait for the phone to arrive & then send it back THEN I can cancel but they haven't sent it out to me. They acknowledge this. All I get is 'We'll send it out. It will arrive tomorrow'...and NOTHING!! I've kept a record of every phone call & every email for the Ombudsman. Can I not just cancel my direct debit? I shouldn't have to pay for something I don't have. I mean I'm still using my old phone but I don't have the upgrade phone I was promised. Am I legally within my rights to cancel the direct debit? If they send me a letter saying they want payment surely I can say to them that I haven't received my phone & want all my money back I've paid since the upgrade began. HEELP!!
Gaz82 wrote: »
Where do I start?. Basically I started to have issues with Vodafone December 2014 I thought all was going well until September 2015 when I found out that my Line had been disconnected. When I contacted Vodafone they told me that I had a debt which was £508.00 I questioned this as I had been paying them each month as agreed as I was on a payment plan and wasn't advised of any issues by phone, email or letter. I couldn't log on to my online account and still cannot to date because my online account has been suspended as has my mobile phone. I have contacted Vodafone regular to voice my concerns and even travel to Vodafone stores but nothing has been resolved. I have been fobbed off so many times by Vodafone Customer services which is behond dreadful once getting told it was because of migration which they reconnected my phone and then re-disconnected it because they decided it was because the amount paid did not cover both arrears and outgoing costs. I have made a complaint to Vodafone which didn't help and later to the ombudsman service however they seem to agree with Vodafone and what I have been offered is statement of bills (should I agree), £40 to my vodafone account and a written apology from Vodafone. What I find disgraceful is Vodafone is allowed to get away with this plus shoddy customer services 1) They don't know how much it is to send bills to you 2 stores and customer services ranged from £5.00 to £1.50 2) They make promises to call back but don't 3) promise to re-instated your account when making a small payment but end up disconnecting it again and the list goes on. What I cannot understand is 1) How come I hear nothing from Vodafone until September saying there is a problem despite making regular payments 2) how do I know my bills are correct in first place seeing I cannot log on to my online account and haven't been able to since September. If you are thinking of Vodafone DONT. Been told today finally they will send me bills from December 2014 but I have to pay for it. However despite been told different yesterday as usual I have to pay full amount now over £600 before can get phone and online account re-connected. What do I do?
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