Official Vodafone Complaints/Query Thread

daydotz

I'm not surprised your still waiting glad I sold mine now hope you get it sorted

Julian_Ledwith

Julian_Ledwith wrote: »

So as a last resort, I thought I would try Vodafone's WRT135 complaint process, no surprise to see that after taking the time to detail my issue I got an error code. This seem's to be a regular feature with Vodafone that I believe is designed to put people off complaining.

My complaint started in August last year, 4 formal letters, numerous call's and requests for escalation or callback which have been ignored. in the 6+ years I have been with Vodafone, this last 12 months has seen a dramatic drop in 'Customer Service', which in my eyes is probably breaking numerous laws.
My complaint is currently with the Ombudsmen Services, but as they are a 3rd party dispute company I have very little faith in their ability to provide a balanced view and simply follow process.

Does anyone have experience of litigation against Vodafone, as I am now at the point of appointing a solicitor to represent me, however I am struggling to find one that is suitable.

I posted my original message in the hope of either obtaining a suitable solicitor to represent myself against Vodafone, or at the very least to get some sort of response from Vodafone as I thought this thread was monitored, I 'finally' even managed to raise a complaint using the WRT135 code, however it appears that they have absolutely no regard for either their customers or the complaints processes that clearly don't exist.
I know there was a class action lawsuit against Vodafone i Australia, does anyone have any experience of this in the UK?
Any help whatsoever would be very greatly appreciated...

bikermoose

I don't know what the best course of action is but I do sympathise. I'm in the situation where an account I closed in 2009 has been resurrected by Vodafone and they are now trying to extract money from me saying it is in default. Surely this is criminal behaviour? Getting any sort of response is difficult but having done my best last year they eventually said the matter was closed. They have now put a default notice on my credit history. I would really like to get them in court to knock some heads together, but how would you go about that?

latinstar

I just wanted to say I used this link as a way of raising a complaint against Vodafone and would like to thank Lee for contacting me to resolve our contract issue. Lee was professional and did as he promised and has followed up today with confirming everything is resolved. I work in the Telecoms industry and have to deal with customers with contracts disputes and issues and always do my best to restore faith Lee has done this. Vodafone needs more employees like Lee!

56cheffy

I stood my ground and just now it was resolved in my favour.:D

dolphin19

My latest instalment is that my letter requesting a recording of the initial conversation has gone off. In the meantime I visited the Carphone Warehouse (another 2 x half hour visits) and they are admitting some of the liability and have offered to pay something towards my bill. The problem is that I dispute the actual whole bill!

Therefore my complaint, when I end up with the Ombudsman as I will inevitably, will be against both Vodafone and the Carphone Warehouse.

Does anyone know how long the recordings are kept for?

Cloudane

They just don't even listen!!! complete robots!

info: Welcome to Vodafone! You will now be connected with a service adviser. Your approximate wait time is 0 minute(s) and 16 seconds. . We’re looking forward to assisting you today.
info: You are now connected with Ruchika .
Ruchika : Hello, you're chatting with Ruchika , how may I help you today?
(me): Hi Ruchika, I'm just checking on the progress of a refund, which was requested within the 14 days of buying a handset, I have a reference number of {REDACTED}. I was told on 11th Feb it'd be refunded to my card within 48 hours and still nothing has appeared
Ruchika : No worries, I will check this for you.
Ruchika : Please help me with your full name and mobile number.
(me): {REDACTED{. I don't have a Vodafone account at the moment, my mobile number is {REDACTED} but it's on a different network at present
Ruchika : No worries, Please help me with your email address\
(me): {REDACTED}
Ruchika : Thank you
Ruchika : Please allow me a moment to locate your account
Ruchika : Please confirm, Are you on pay as you go?
(me): I have an order number if you need it. I bought the handset without a SIM ("keep existing SIM") which seems to confuse your system since it normally expects people to have an active account
(me): I don't have a Vodafone number. At all. But order number is WEB-*****
Ruchika : thank you.
Ruchika : Please confirm, Are you on pay as you go?
(me): let's call it pay as you go since I'm not with you, yes.
Ruchika : Thank you,. Please allow me a moment to connect you to the dedicated team
info: Please wait while I transfer the chat to the appropriate group.
info: Please wait to send your question until we connect you with one of our representatives.
info: You are now connected with Abhinav.
Abhinav: Hello, you're chatting with Abhinav. Let me go through the conversation you’ve had with the representative who transferred your chat to me.
Abhinav: Thank you for waiting
Abhinav: Sorry for the trouble caused to you.
Abhinav: The best i"ll suggest in this is please call 191 there is a dedicated team for this they will assist you with the best.
(me): ok thanks I can't call 191 as I'm not with Vodafone at the moment
Abhinav: Sure no worries.
Abhinav: Is there anything else I can do for you today?
(me): I bought the handset off your store without a SIM
(me): ARGH never mind



Edit: Sent a complaint via the link provided in the OP, I guess we'll see how that goes.

forgotmyname

Just moved one of my 3 numbers away from Voda. The other 2 may follow?

leeroy25

Not sure if the first thread meant to post my reference number for my WRT135 complaint form here or on the main forum? I will do both.
Ref number: 12671488

Lee please look into this and acknowledge receipt.

Thank you
Lee

leeroy25

Not sure if the vodafone thread meant to post my reference number for my WRT135 complaint form here or in the thread? I will do both.
Ref number: 12671488

Lee please look into this and acknowledge receipt!

Thank you
Lee