Official Vodafone Complaints/Query Thread

GoldenLady_2

Thank you once again.
Will send them email after work today and see what happens (fingers crossed)

jigglycaliente

Update on above post. I wonder if Lee has got the hell out of dodge, bet he got absolutely clobbered. Got replies from people who sound suspiciously like a Live Chat agents and with the same line they've been spinning for over 3 weeks:

Reply 1
Hello xxxx,
I apologize for the inconvenience caused to you.

I would like to inform you that there is an open order on your account due to which the reconnection process for phone number ending with xxx is not getting completed; I have raised this with our dedicated team of technicians to get the order completed, so that phone line can be reinstated.
Kind Regards,
Customer Service Agent (Social Media)

Reply 2
I can see that the open order for the collection bar on account will be completed soon. I also noticed that SIM activation request has been processed on the account as well.

gratefull2

WRT135 [#12365413] Outstanding issues
Hi Lee
Trying to get back incontact with you.
Thanks for help before but still need your help with outstanding issues.
Please get in touch.

kay55

I have failed the vodafone credit check. Was advised to get experian report, which shows credit score of 545 and exemplary credit record. Haven't moved house for 30 years. No debts or bad credit history. The same thing happened over a year ago, so the problem obviously isn't going to resolve itself! I have submitted an enquiry form, as directed by Lee. My acknowledgement no is #12726840. Can Lee or somebody investigate and advise what I should do? Thanks.

mobilejunkie

Count yourself lucky and go to a different network.

mjmoore84

Ring Vodafone and ask to speak to the Credit File Department and only the Credit File Department regarding late payments/defaults on an account. I was put through and within a couple of days, they had been removed as they were not my fault and my credit check was showing all green with no late payments or defaults.

kay55

Haha. Would do, but when I got rejected last year, it was with Three and also Tesco Mobile. There is definitely something amiss somewhere, which is causing a problem. Am I destined never to be able to have a mobile phone contract again??

rpm1184

hi i am having difficulty sending lee my details when i insert the code i get invalid code on the social escalation hub page please reply ASAP

rpm1184

Hi lee i managed to access it, my case number is #12730978 hope to speak to you soon

mobilejunkie

Check the other credit agency files and that you're on the electoral role.