Official Vodafone Complaints/Query Thread

WaxiesDargle

....and on

Thats 21 days now and 8 on-line chats and 4 phone calls

Can a Customer Service Agent (Social Media Team) please find out why this is dragging on....how long does it take to send a code?

WRT165 [#15873209]

Thanks

Vodafone

Hi WaxiesDargle,

I can see we contacted you on 27 April regarding this. If you've any further queries, please reply to our last email.

Thanks,
Mark
Social Media CARE

WaxiesDargle

Well today I had my 13th contact with the Vodafone team, the fourth with the Social Media team, over 22 days.

This time it was Nirav Dave.

He said initially that he had spoken with the NUC team and that I have to have a 30 day SIM in my old phone before getting the NUC

Having explained to him that I have gone through all this with all the other team members, all of whom ended our conversation saying that I don't have to have the 30 day SIM because they can see on their records that I did get the phone on a 2 year contract in March 2015 from a Vodafone shop, therefore the NUC will be sent very soon...

Nirav Dave then went away for a minute or two and came back saying that he could now see my contract and that he would make this a priority with the NUC team

Exactly what everyone else ended up saying over the last 22 days

....and on it goes

Vaibhav/Binoy 10 April (on-line chat)
Vasim/Yasin 13 April (on-line chat)
Hemant/Farzeen 18 April (on-line chat)
Gagan/Yasin (again) 21 April (on-line chat)
Maureen by phone 23 April
Sohail by phone 25 April (Social Media Team)
Sachin by phone 27 April (Social Media Team)
Vijay by phone 28th April (Social Media Team)
Nirav Dave by phone 2 May (Social Media Team)

WaxiesDargle

This email is the exactly the same email I received from all the rest...I'm not sure what priority means but it's now been 23 days

[FONT=&quot]Hello,[/FONT]
[FONT=&quot]
Thank you for your time over the call.[/FONT]
[FONT=&quot]
Please accept my sincere apologies for the inconvenience you've had so far. As discussed, I've raised your handset unlocking request to our dedicated team to get the NUC sorted on the priority basis. Once we've any update we will let you know.[/FONT]
[FONT=&quot]We request your patience and co-operation in this matter.[/FONT]
[FONT=&quot]Thank you,[/FONT]

[FONT=&quot]Nirav Dave[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Customer Service Agent (Social Media)[/FONT]
[FONT=&quot]Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587

[/FONT]....and on it goes

Vaibhav/Binoy 10 April (on-line chat)
Vasim/Yasin 13 April (on-line chat)
Hemant/Farzeen 18 April (on-line chat)
Gagan/Yasin (again) 21 April (on-line chat)
Maureen by phone 23 April
Sohail by phone 25 April (Social Media Team)
Sachin by phone 27 April (Social Media Team)
Vijay by phone 28th April (Social Media Team)
Nirav Dave by phone 2 May (Social Media Team)

prefdavid

Why don't you email Nick Jeffery as referred to above?

WaxiesDargle wrote: »

This email is the exactly the same email I received from all the rest...I'm not sure what priority means but it's now been 23 days

[FONT=&quot]Hello,[/FONT]
[FONT=&quot]
Thank you for your time over the call.[/FONT]
[FONT=&quot]
Please accept my sincere apologies for the inconvenience you've had so far. As discussed, I've raised your handset unlocking request to our dedicated team to get the NUC sorted on the priority basis. Once we've any update we will let you know.[/FONT]
[FONT=&quot]We request your patience and co-operation in this matter.[/FONT]
[FONT=&quot]Thank you,[/FONT]

[FONT=&quot]Nirav Dave[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Customer Service Agent (Social Media)[/FONT]
[FONT=&quot]Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587

[/FONT]....and on it goes

Vaibhav/Binoy 10 April (on-line chat)
Vasim/Yasin 13 April (on-line chat)
Hemant/Farzeen 18 April (on-line chat)
Gagan/Yasin (again) 21 April (on-line chat)
Maureen by phone 23 April
Sohail by phone 25 April (Social Media Team)
Sachin by phone 27 April (Social Media Team)
Vijay by phone 28th April (Social Media Team)
Nirav Dave by phone 2 May (Social Media Team)

WaxiesDargle

I did that today and have received a reply. They are looking into it.

WaxiesDargle

Success!! after 24 days and 14 contacts with Vodafone reps and having emailed the CEO...I got a call from his office today to say that my phone is now unlocked

Thank you all for your help on here

Gibbohammer

Hi Vodafone rep.

I have filled in form and would appreciate your help. WRT135 [#15961779]
Thanks

gerdo

Hi,
I negotiated an upgrade yesterday with Vodafone who promised a 40% discount on the standard price ( I have the transcript as it was via webchat)

When I checked my account today, they have applied a 30% discount. I went on to webchat again and have been told that there is no such thing as 40% discount and that is why they have only applied a 30% discount and there is nothing they can do about it !!

I'm furious, even with them seeing the transcript all they can do is say sorry !!

I hope the Vodafone representative reads this as I will escalate this as far as I can go.

mobilejunkie

You actually need to contact them as constantly posted on this thread.