Avro Energy reviews: Give your feedback

fryedslyce

I switched to Avro over 3 months ago, I always supply readings but haven't been given a single bill so far.

victor2

fryedslyce wrote: »

I switched to Avro over 3 months ago, I always supply readings but haven't been given a single bill so far.

Have you looked at your online account under Statements? They usually generate one there 4 or 5 days after the required reading date. They don't send out bills, not even electronicaly AFAIK.

fryedslyce

Yes, I've looked under statements, there is nothing. The direct debits are piling up so I currently have a very large credit, this will obviously be wiped out the moment they deign to issue a bill.

Consumerist

fryedslyce wrote: »

Yes, I've looked under statements, there is nothing. The direct debits are piling up so I currently have a very large credit, this will obviously be wiped out the moment they deign to issue a bill.

Are your meter readings listed on your online account ?

You could drop them an email. Their customer service hasn't been great of late and with another 235,000 former Economy Energy customers acquired recently overnight the prospects of an early reply might not so good.

Another option is to post a complaint on their facebook page. This has had some success with others.

Dobbibill

fryedslyce wrote: »

Yes, I've looked under statements, there is nothing. The direct debits are piling up so I currently have a very large credit, this will obviously be wiped out the moment they deign to issue a bill.

I had the same problem and posted a question about it on their FB page. They asked me to send them a PM with my details and came back and confirmed it was done in an hour or so.

I was able to get on with the rest of my day while they sorted it out so I found it easier than waiting on the phone in queue. It's not everyone's choice but was easy and stress free for me

John_Blackwell

Have been with Avro for a year and wanted to renew with them.
They have always over-estimated my usage, but as they were otherwise efficient, I left it at that. However, now I'm looking to renew, I asked that they used the actual usage figures for the next year. As my monthly fee should be £52, but they want £80!
Their reply stated they were using my actual usage figures, which was not correct.
This means I will have to change supplier, when I don't want to and set up, yet another, new online account for the new supplier.
Their loss, my hassle!

Consumerist

John_Blackwell wrote: »

Have been with Avro for a year and wanted to renew with them.
They have always over-estimated my usage, but as they were otherwise efficient, I left it at that. However, now I'm looking to renew, I asked that they used the actual usage figures for the next year. As my monthly fee should be £52, but they want £80!
Their reply stated they were using my actual usage figures, which was not correct.
This means I will have to change supplier, when I don't want to and set up, yet another, new online account for the new supplier.

Don't cut off your nose to spite your face. If Avro are best for you then, perhaps, it might be better to run with it but have a plan of action.

I would suggest you wait till spring then ask for a refund of your credit balance. It will be harder for them to justify holding on to credit balances at that time. It would also be a good time to re-evaluate your DD after a full year of actual consumption to go on. Most suppliers are reluctant to give refunds or adjust DDs downwards in the middle of winter.

Dobbibill

John_Blackwell wrote: »

Have been with Avro for a year and wanted to renew with them.
They have always over-estimated my usage, but as they were otherwise efficient, I left it at that. However, now I'm looking to renew, I asked that they used the actual usage figures for the next year. As my monthly fee should be £52, but they want £80!
Their reply stated they were using my actual usage figures, which was not correct.
This means I will have to change supplier, when I don't want to and set up, yet another, new online account for the new supplier.
Their loss, my hassle!

Their tariff has changed and I know I will be paying more when my current deal ends.
It may be worth running a comparison using the actual annual consumption and see how it compares.

wavelets

John_Blackwell wrote: »

Have been with Avro for a year and wanted to renew with them.
They have always over-estimated my usage, but as they were otherwise efficient, I left it at that. However, now I'm looking to renew, I asked that they used the actual usage figures for the next year. As my monthly fee should be £52, but they want £80!
Their reply stated they were using my actual usage figures, which was not correct.
This means I will have to change supplier, when I don't want to and set up, yet another, new online account for the new supplier.
Their loss, my hassle!

As Dobbibill says, you need to run a comparison at the end of any fixed term.
If the current supplier is still the cheapest (or at least not so expensive to warrant a switch) then you can always negotiate a fair monthly payment.
This MSE article explains more on agreeing a fair payment
https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

kleapatra

Truly awful customer service. Customer services only open during very short office hours- no evenings or weekends. So I can only call in my lunch hour- and there's always nearly an hours hold- that's if they don't cut you off which they frequently do. I switched to another supplier at the beginning of Dec but they've since taken 2 DD's, haven't issued a closing bill and owe me around £300. When I have spoken to customer services, indifferent would be a polite word to use. Unhelpful useless company all round