Avro Energy reviews: Give your feedback

Morleyalison

I was quoted approximately £85 to switch to avro in comparison to £120+ on current deal so naturally I went for it. My payments have increased month on month since the start and I have just had an update that my payments will be £161. I am struggling to understand how my calculations to get the initial quote were wrong by approximately 50%. I wonder if anyone has had a similar experiences with this company

victor2

Morleyalison wrote: »

I was quoted approximately £85 to switch to avro in comparison to £120+ on current deal so naturally I went for it. My payments have increased month on month since the start and I have just had an update that my payments will be £161. I am struggling to understand how my calculations to get the initial quote were wrong by approximately 50%. I wonder if anyone has had a similar experiences with this company

Easy with hindsight, but the rule is to check for yourself with a simple bit of arithmetic what you would pay for a year on the proposed tariff, if you use the same amount of energy in kWh as you have in the last 12 months. If the suggested monthly DD is below 1/12 of your calculated cost, then you will probably run into a debit balance and face increased DD amounts to cover both the actual usage and the debit.
Suppliers have been known to offer low initial DD amounts to win customers.

wrongplanet

victor2 wrote: »

Easy with hindsight, but the rule is to check for yourself with a simple bit of arithmetic...

Plus a proper idea of your consumption, without which you don't stand a chance of getting an accurate quote. I take meter readings once a month and put them into a spreadsheet.

FWIW I've done another spreadsheet to check things before a switch and MSE/CEC figures agree within pence of mine.

wrongplanet

According to Utility Week, complaints resolution company Resolver has concerns about Avro and two others "...because refund issues are often a sign of trouble at the company."

https://utilityweek.co.uk/concerns-raised-toto-energy-followin-spike-complaints/

[Edit] Looks like you get one view of that page before you have to register, so here's Google's cached page:
http://webcache.googleusercontent.com/search?q=cache:tF7ZF3waJuQJ:https://utilityweek.co.uk/toto-energy-ranks-bottom-customer-service-table/&client=firefox-b&hl=en&gl=uk&strip=0&vwsrc=0

Consumerist

wrongplanet wrote: »

According to Utility Week, complaints resolution company Resolver has concerns about Avro and two others "...because refund issues are often a sign of trouble at the company."

https://utilityweek.co.uk/concerns-raised-toto-energy-followin-spike-complaints/

Hope they last till spring when my contract ends.

Not_Radio2

Nebulous2 wrote: »

I finally got £200 of my £350 credit back. Took about 6 weeks from first asking.

Did the refund just appear in your bank account, or did you receive an email from Avro advising a credit was being issued to you?

wrongplanet

Consumerist wrote: »

Hope they last till spring when my contract ends.

I'd better chase MSE/CEC for my cashback, still not received after switching four months back. As reported earlier in this thread, Avro told them the switch didn't go through.

Nebulous2

Not_Radio2 wrote: »

Did the refund just appear in your bank account, or did you receive an email from Avro advising a credit was being issued to you?

I got an email. I posted about it at the time. It said refund would be processed on the next working Friday and could take up to 10 days to arrive.

Consumerist

wrongplanet wrote: »

According to Utility Week. . .[Edit] Looks like you get one view of that page before you have to register, so here's Google's cached page:

Just delete their cookie(s) and that should fix it.

Yertiz

Switched to Avro 14 months ago from EDF. Never a problem with the switch, uploading readings or communications until now, when I have switched to Pure Planet. (December 2018). Since then I've had my bank account raided twice by Avro who have 'forgotten' to cancel the Direct Debit. The price hike was over 30% on the old tariff - hence the switch - but can I get through to them? Big resounding NO. Emails are ignored, phones never connect - or when they do, the options open are 1 - New Customer or 2 - anything else. Option 2, when selected, cuts you off. Option 1, no one answers anyway. Next step if they don't return my money will be the Ombudsman or small claims.:(