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Bobbymax wrote: »
More than three weeks after I switched from Avro, they've just taken another direct debit from my bank account even though the account was closed in credit to the tune of more than £150. They don't answer phones and ignore emails. Totally unacceptable!!
DennisTenus wrote: »
If you cancel the DD though doesnt that stop the old provider refunding any credit?
Company info: Avro Energy is a small independent supplier, based in Nuneaton, Warwickshire. The firm launched in December 2015, and now has around 500,000 customers.Further info: Avro Energy takes direct debits in advance, so your first payment will be taken 21 days after applying to switch.
red_robin wrote: »
Was guided to Avro Energy through the energy club a few wks ago and decided to switch to them after reading favourable reviews.
Obviously wanting to switch to get a better deal, but after only a few wks I’m actually out of pocket already with Avro.
I pay by direct debit as I’m on a monthly wage and paid at end of every month. I had one email from Avro to say about switch over which was 3rd nov, so waited on reply from them to get final reading and what my payments would be and when they would be coming off.
But checked my bank statement on Friday past, and noticed they had taken a full payment off , less than wk after I paid my dd to my old supplier, thus making me overdrawn at the bank & will now incur bank charges.
Called Avro to tell them my predicament & got little sympathy.
Was told they take a payment after 21 days when I started the wheels in motion to switch, even though the actual date of switch was 3/11!
So basically in the process of trying to save a little money, I’m paying in excess of £150+ for my troubles.
Tied into a contract for 18 mths as cooling off period was 14 days. So here is one of the pitfalls of switching your supplier.
Not happy at all
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