alipali9 wrote: »
I changed to Avro in July. At the time it was the cheapest fix for me. Everything went according to plan on the correct dates. I put my readings in monthly on the correct dates. I am well in credit at this point in time which was expected. I had not received monthly statements so I sent an e mail today. This was replied to within two and a half hours. Vicky from Avro apologised and corrected my account. I have no complaints whatsoever.
Leear wrote: »
Now this leaves me with a paradox:o (of Avro's making) do i inflate may last metre reading (at a lower Kw cost) and reduce my bills for next year or be totally honest and just get the actual total credit back and keep on overpaying and build up around £240 credit by next year?:(
Hengus wrote: »
All meter readings are validated and suppliers are required to obtain an actual meter reading once every 12 months. The Data Collectors hold the historical usage data for your property - going back 70 years in some cases. Usage data is adjusted for temperature variations. If a supplier sense that something untoward is going on, they will just send out a meter reader.
Leear wrote: »
. . .
Avro tell me "Having checked your details I can see that you renewed online, in which case the system will work from the estimated annual usage figures in an industry database, for your property and that will be £88 per month by DD. . .
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