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Avro Energy reviews: Give your feedback
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Just checked my original renewal pack and the Fixed term Avro tarrif was variable NOT fixed. Tried several times to contact them: so far, without success.
I don't know why I had to chase them to do it, but I'm glad it's sorted.
When I was with British Gas my monthly energy usage went back years and I could compare and contrast months and years as I wished. Avro needs a much better customer interface as I can't even access the charts from last year
Did you use Facebook messenger?
I certainly agree that Avro's customer service performance is down to bad management from the very top.
I can imagine that their call-centre staff are dealing with complaint after complaint from customers who are themselves less than polite by the time they have got through.
Unfortunately, it's only by customers taking matters to the Ombudsman will Avro management be called to account but this will take time and my guess is that Avro will have gone bust or be taken over by the time that happens.