Avro Energy reviews: Give your feedback

Thesaltmustflow

oliverbrown said:

Thesaltmustflow said:

I have received the email from Octopus requesting meter readings tomorrow and I would 'assume' it will be current readings as I submitted readings to Octopus on the 26th September which was the last day of being supplied by Avro.

Nothing confusing about that imo.

Apart from that you are having to assume something which should be explicitly stated in the meter reading request.

I know it isn't explicitly stated in the meter reading request so what choice do I have but to assume, what's your point?

K1977

Thesaltmustflow said:

K1977 said:

My first DD was due to go out today according to my octopus account but this hasnt happened so perhaps they are going to take it on the day I used to pay Avro, also I'm confused about the meter reading they are asking for, is this a current up to date reading they want or the reading from the day Avro went bust?

I have received the email from Octopus requesting meter readings tomorrow and I would 'assume' it will be current readings as I submitted readings to Octopus on the 26th September which was the last day of being supplied by Avro.

I also didn't pay Septembers DD but the money is still there in my account ready to pay to Octopus as and when they ask me for it.

Nothing confusing about that imo.

I didnt actually receive an email asking for the reading it just stated on my octopus account page that a reading was due, so I have now input my current reading, so I guess I'll find out soon enough if this was what I was suppossed to do, as for the DD I have also kept the money aside in my bank account for when they wish to take it, just a little heads up on when this will actually happen would be nice to know

oliverbrown

Thesaltmustflow said:

I know it isn't explicitly stated in the meter reading request so what choice do I have but to assume, what's your point?

My point is that it should be explicitly stated in the meter reading request so that you do not have to assume anything.

Consumerist

I would think that email reminders to submit meter readings are automatically generated by the Octopus billing system which is not geared up to deal with the SoLR process.

2010

Consumerist said:

2010 said:

It looks like we`re going to get bills from Octo before our credit is transferred from Avro.

I think it's more likely that Avro's administrators will pass the closing readings and credit balances to Octopus as it produces final bills.

Octopus can't even produce it's first statements until it has the closing readings from Avro.

Octo could use the readings they asked for and we imputted on the 26th Sept to use for the first bill.
They will be looking to get some money from us and won`t be happy waiting for Avro admin.

Consumerist

In a normal switch, the handover readings have to be verified by industry systems before they can be used. For all we know, it could be this verification process which is holding things up.

However

I cannot access details in my Avro account any more - after signing in, everything is blank or empty.

My monthly DD was taken today. It still says Avro took it, although Octupus says in its FAQs it'll be credited to my Octopus account. Hope so. My monthly DD was not taken in Sept. No idea what to infer from this. I believe the result will be a small debit on my account of £20 or so at the bust-point. But who knows; the last time I switched (to Avro) one of my close/open readings were ignored by the goons who operate the reasonableness-checks of readings - they altered it by 13kwh. How is a 13kwh difference in a monthly usage of 1500kwh gas usage beyond reasonable tolerances? It make me feel that if they can be that picky, I'll see if I can be even pickier in return.

My Octopus Account, although open and I can sign in, is devoid of all information.

I checked what the new tariffs mean - an increase of almost exactly 50%.

millie

My account says passed industry checks. they asked me for opening reading which I gave them yesterday even though I had already given them the readings via a link they emailed a few weeks ago. It specifically asked for opening readings so I have done them again.

youravinalarrrf

However said:

I cannot access details in my Avro account any more - after signing in, everything is blank or empty.

Keep reloading/refreshing the page and it will eventually load and show the missing info. It might take 5 or 6 attempts before it finally works. If you want to check your Avro statements for example the same applies re reloading the page.

2010

However said:

I cannot access details in my Avro account any more - after signing in, everything is blank or empty.

Try this link if your security will let you through.

https://assets.avroenergy.co.uk/Default.aspx