Avro Energy reviews: Give your feedback

MWT

You will complete the DD details online, and most people who have done so seem to report that the DD is initially set to the same amount as your Avro DD, but of course that may change once they do have the remaining information from the Avro administrators.

victor2

Biggus_Dickus said:

If I login to my new Octopus account it says:

 “Avro's administrators are still finalising bills, accounts and balances. Once yours is finalised, we'll automatically update the financial details here.”

It then says :

“Your account balance is £0

It looks like you don't have an active Direct Debit - you can set one up here.”

Will Octopus send me a D/D mandate when they get my credit balance and full history et al from Avro?....or do I need to fill out the D/D form on the Octopus website immediately?...presumably I’d need to make a best guess at how much to pay each month?

I haven’t cancelled my Avro D/D yet,...I’ve just left it  in place.

I’m not sure what my next course of action should be, tbh.

 

 

 

I also left the Avro DD in place, as that's what Octopus said to do, and it will be transferred over to them. The Oct 6 payment went and shows on Avro's "assets" website. The Octopus account says there is no DD set up, but I'm doing nothing until the dust settles.

Consumerist

Biggus_Dickus said:

I haven’t cancelled my Avro D/D yet,...I’ve just left it  in place.

I’m not sure what my next course of action should be, tbh.

As I understand it, if you haven't cancelled your Avro DD then it will be transferred to Octopus automatically.

I would suggest waiting until you receive Octopus's first statement before making any changes. That way you'll know what your account balance is so you can better make a judgment about any manual payments required as well.

youravinalarrrf

I agree with victor2 and Consumerist if you've not cancelled your Avro Direct Debit it will still be collected (same amount and collection date) and eventually be automatically transferred to your Octopus account. The advice for customers in your situation up to now has been not to do anything it will all eventually fall into place automatically.

The main problem at the moment seems to be that communication and the supply and transfer of financial data between the Avro administrators and Octopus seems to have temporarily stopped for some unknown reason.

youravinalarrrf

Today's Octopus update for Avro customers

victor2

ciggybumly said:

Any advise please, we have an economy  meter but have never had an economy 7 tarrif for the last 8 years I've lived here. We were with avro (had only swapped over in early September I think) and were on a standard fixed tarrif. Had the email today from octopus and we have been put on an economy 7 tarrif (even though we were on a standard with avro) prices are not too bad really but don't really have any way of taking advantage of the reduced night time u it's price.

I dont have a clue what the standard tarrif from octopus would be as they have now removed the ability to check prices, do people think I'll be able to be swapped onto a standard tarrif without having to sign upto the ridiculas new prices? 

Having emailed Octopus last Friday about exactly this situation, I finally got a reply yesterday (Wednesday).

Unfortunately, it didn't answer the question and just was the usual dribble about "The prices Avro were charging were unsustainable, which is why they went out of business." etc. No offer to use the standard rates instead of the E7 ones without changing the tariff. I've replied again, keeping it simple and just asking if they will use the single rate even though the readings come from an E7 meter. Wonder how long it will take to answer this...

2010

victor2 said:

ciggybumly said:

Any advise please, we have an economy  meter but have never had an economy 7 tarrif for the last 8 years I've lived here. We were with avro (had only swapped over in early September I think) and were on a standard fixed tarrif. Had the email today from octopus and we have been put on an economy 7 tarrif (even though we were on a standard with avro) prices are not too bad really but don't really have any way of taking advantage of the reduced night time u it's price.

I dont have a clue what the standard tarrif from octopus would be as they have now removed the ability to check prices, do people think I'll be able to be swapped onto a standard tarrif without having to sign upto the ridiculas new prices? 

Having emailed Octopus last Friday about exactly this situation, I finally got a reply yesterday (Wednesday).

Unfortunately, it didn't answer the question and just was the usual dribble about "The prices Avro were charging were unsustainable, which is why they went out of business." etc. No offer to use the standard rates instead of the E7 ones without changing the tariff. I've replied again, keeping it simple and just asking if they will use the single rate even though the readings come from an E7 meter. Wonder how long it will take to answer this...

In Octo`s FAQ this is one of them and they say to ring them and they will do it.

[Deleted User]

2010 said:

victor2 said:

ciggybumly said:

Any advise please, we have an economy  meter but have never had an economy 7 tarrif for the last 8 years I've lived here. We were with avro (had only swapped over in early September I think) and were on a standard fixed tarrif. Had the email today from octopus and we have been put on an economy 7 tarrif (even though we were on a standard with avro) prices are not too bad really but don't really have any way of taking advantage of the reduced night time u it's price.

I dont have a clue what the standard tarrif from octopus would be as they have now removed the ability to check prices, do people think I'll be able to be swapped onto a standard tarrif without having to sign upto the ridiculas new prices? 

Having emailed Octopus last Friday about exactly this situation, I finally got a reply yesterday (Wednesday).

Unfortunately, it didn't answer the question and just was the usual dribble about "The prices Avro were charging were unsustainable, which is why they went out of business." etc. No offer to use the standard rates instead of the E7 ones without changing the tariff. I've replied again, keeping it simple and just asking if they will use the single rate even though the readings come from an E7 meter. Wonder how long it will take to answer this...

In Octo`s FAQ this is one of them and they say to ring them and they will do it.

Same issue, person email reply said I will go to E7 rate despite me pointing out I have not been on e7 for years and tried ringing only to be told don't ring if you are from avro and no option for a human.

Missing it in the faq for some reason? Going to bell them today anyway, the E7 rates are too much. Try a non coming from avro approach on the selection.

victor2

2010 said:

victor2 said:

ciggybumly said:

Any advise please, we have an economy  meter but have never had an economy 7 tarrif for the last 8 years I've lived here. We were with avro (had only swapped over in early September I think) and were on a standard fixed tarrif. Had the email today from octopus and we have been put on an economy 7 tarrif (even though we were on a standard with avro) prices are not too bad really but don't really have any way of taking advantage of the reduced night time u it's price.

I dont have a clue what the standard tarrif from octopus would be as they have now removed the ability to check prices, do people think I'll be able to be swapped onto a standard tarrif without having to sign upto the ridiculas new prices? 

Having emailed Octopus last Friday about exactly this situation, I finally got a reply yesterday (Wednesday).

Unfortunately, it didn't answer the question and just was the usual dribble about "The prices Avro were charging were unsustainable, which is why they went out of business." etc. No offer to use the standard rates instead of the E7 ones without changing the tariff. I've replied again, keeping it simple and just asking if they will use the single rate even though the readings come from an E7 meter. Wonder how long it will take to answer this...

In Octo`s FAQ this is one of them and they say to ring them and they will do it.

Indeed it does, although it isn't clear if they'll do it without switching your tariff...

If a standard 2 rate tariff doesn’t suit you because you use most of your energy during the day, we can switch you to a flat rate where electricity is the same price, night and day.

Not going to try phoning them, prefer it to be done by email, so we'll see how they respond this time.

QrizB

victor2 said:

ciggybumly said:

Had the email today from octopus and we have been put on an economy 7 tarrif (even though we were on a standard with avro) prices are not too bad really but don't really have any way of taking advantage of the reduced night time u it's price.

No offer to use the standard rates instead of the E7 ones without changing the tariff. I've replied again, keeping it simple and just asking if they will use the single rate even though the readings come from an E7 meter. Wonder how long it will take to answer this.

Do keep in mind that you only need to use ~25% of your electricity during E7 periods for E7 to work out cheaper, at Octopus's current rates. If you're happy to run your dishwasher / washing machine late at night or early in the morning, or if you've got an electric shower rather than a mixer, or similar, you might want to stick with E7 even if you've got GCH.