Avro Energy reviews: Give your feedback

MWT

youravinalarrrf said:

Don't you think that allowing the Directors of a failed company to choose their own administrators presents it's own problems particularly where potential fraud may be suspected and a possibility? To me it's just asking for a cover up and more of the same.

Administration is a complicated process and it is not always the directors who get to choose, the full list is as follows:

• the company,
• the directors of the company,
• one or more creditors of the company (including contingent or prospective creditors),
• the designated officer for a magistrates’ court in respect of fines imposed on a company under section 87A of the Magistrates’ Court Act 1980,
• a combination of the parties listed above,
• the supervisor of a voluntary arrangement,
• the Financial Services Authority, or
• the Secretary of State in those companies with modified administration procedures.

The aim for a properly managed company is to go into voluntary administration as that does give them some measure of control over who is appointed, and to a limited degree some better options on how the administration is concluded, google 'pre-pack' sometime...

That isn't always possible though as if they are slow off the mark their creditors can force the issue.

The administrators will walk a careful path even if appointed by the directors since as long as there are existing creditors who are not being paid or who have accepted a settlement figure then their primary responsibility has to be obtaining the maximum possible amount for those creditors, so tracking down funds unlawfully paid to related parties for example remains a priority.

youravinalarrrf

half_empty said:

^^^^^^
Automated answer says coming from Avro, don't call us.

I am having a bit of an issue at th emo, sure it will be resolved but email only.

If you email them this is the standard automated reply you are likely to receive. I don't think they are even bothering to read them.

Thank you for getting in touch.

We will be emailing all customers coming over to us shortly with further details, but for the time being you can read all updates via the link below:

https://octopus.energy/avro/

We are asking all customers to please be patient while our teams work on this migration.

If you have recently left Avro and have a credit or debit to settle, please be aware that we will contact you within the next 4 weeks to let you know what happens next.

All customers who were still with Avro, we can assure you that your account will be coming over to us with all your existing credit, along with being placed on our Flexible tariff which is £10 below the national price cap. This is also currently cheaper than anything available from any other large supplier, and cheaper than the fixed prices we're currently offering new customers on our website.

We can't wait to have you on supply with us, and the good news is, all your electricity is now sourced from 100%% renewable energy!

While we are working on getting everything set up for you, you can have a read on what makes us so green via the link below:

https://octopus.energy/blog/what-makes-us-green/

Kindest regards,
Jack

Jack from Octopus Energy

polymaff

Yesterday, my Octopus account said that Octopus would ask me for opening readings on the 27th.  Well, they haven't so I've entered both of today's readiing.

Which now show up on my account as dated 1st November,

Looks like we'll have to keep our eyes on our new supplier.

Next DD here on Guy Fawkes day.  No comment...

[Deleted User]

youravinalarrrf said:

half_empty said:

^^^^^^
Automated answer says coming from Avro, don't call us.

I am having a bit of an issue at th emo, sure it will be resolved but email only.

If you email them this is the standard automated reply you are likely to receive. I don't think they are even bothering to read them.

Thank you for getting in touch.

We will be emailing all customers coming over to us shortly with further details, but for the time being you can read all updates via the link below:

https://octopus.energy/avro/

We are asking all customers to please be patient while our teams work on this migration.

If you have recently left Avro and have a credit or debit to settle, please be aware that we will contact you within the next 4 weeks to let you know what happens next.

All customers who were still with Avro, we can assure you that your account will be coming over to us with all your existing credit, along with being placed on our Flexible tariff which is £10 below the national price cap. This is also currently cheaper than anything available from any other large supplier, and cheaper than the fixed prices we're currently offering new customers on our website.

We can't wait to have you on supply with us, and the good news is, all your electricity is now sourced from 100%% renewable energy!

While we are working on getting everything set up for you, you can have a read on what makes us so green via the link below:

https://octopus.energy/blog/what-makes-us-green/

Kindest regards,
Jack

Jack from Octopus Energy

I had a person reply to my particular problem but I think it was mis interpreted. But trying to clarify the reply is not quick.

I am sure it will be resolved. They have a lot on their plate, I appreciate I may get a resolution after the final switch which should be tomorrow.

MWT

polymaff said:

Yesterday, my Octopus account said that Octopus would ask me for opening readings on the 27th.  Well, they haven't so I've entered both of today's readiing.

Which now show up on my account as dated 1st November,

Looks like we'll have to keep our eyes on our new supplier.

Next DD here on Guy Fawkes day.  No comment...

Get past the current confusion due to the SoLR process and you'll soon settle into a routine.

Right now some of the messages are going to be confusing and even contradictory but this will pass before long.

millie

youravinalarrrf said:

K1977 said:

I have recently sent my recent readings to octopus and have now received an email for them asking if I can input my meter readings from the 26th of september from when Avro went bust, I've previously already sent these readings by the link octopus sent to enter my final Avro readings, so if they want these readings again on my octopus account I'd love to know how I can do that when the readings page dates only go back as far as the 18th of october and theres no way I can see to enter the 26th september manually

I've previously tried to do this myself and as far as I can tell I agree that there's no way to do it on the Octopus system.

I tried emailing my missing Gas meter reading for the 26th September but Octopus just don't want to know and send you a pre-prepared response basically telling you to !!!!!! off and be patient.

The only way to do this is to try phoning them and ask them to input them for you.

I just entered mine and left the date as the day that I did it.

Consumerist

They'll get my latest readings when I see my credit balance on the account. Not before.

MWT

You will complete the DD details online, and most people who have done so seem to report that the DD is initially set to the same amount as your Avro DD, but of course that may change once they do have the remaining information from the Avro administrators.

victor2

Biggus_Dickus said:

If I login to my new Octopus account it says:

 “Avro's administrators are still finalising bills, accounts and balances. Once yours is finalised, we'll automatically update the financial details here.”

It then says :

“Your account balance is £0

It looks like you don't have an active Direct Debit - you can set one up here.”

Will Octopus send me a D/D mandate when they get my credit balance and full history et al from Avro?....or do I need to fill out the D/D form on the Octopus website immediately?...presumably I’d need to make a best guess at how much to pay each month?

I haven’t cancelled my Avro D/D yet,...I’ve just left it  in place.

I’m not sure what my next course of action should be, tbh.

 

 

 

I also left the Avro DD in place, as that's what Octopus said to do, and it will be transferred over to them. The Oct 6 payment went and shows on Avro's "assets" website. The Octopus account says there is no DD set up, but I'm doing nothing until the dust settles.

Consumerist

Biggus_Dickus said:

I haven’t cancelled my Avro D/D yet,...I’ve just left it  in place.

I’m not sure what my next course of action should be, tbh.

As I understand it, if you haven't cancelled your Avro DD then it will be transferred to Octopus automatically.

I would suggest waiting until you receive Octopus's first statement before making any changes. That way you'll know what your account balance is so you can better make a judgment about any manual payments required as well.