Avro Energy reviews: Give your feedback

2010

In my Octo account just now.

We'll email you on the day you need to submit your meter reading with a simple link. No login required.

However

youravinalarrrf said:

However said:

I cannot access details in my Avro account any more - after signing in, everything is blank or empty.

Keep reloading/refreshing the page and it will eventually load and show the missing info. It might take 5 or 6 attempts before it finally works. If you want to check your Avro statements for example the same applies re reloading the page.

Thanks for that. Yes - I left the window open in background, and when I came back to it, the info had appeared.

Status is -

- "Current Balance" is £23.12 (in credit) as at today 26-10-2021 (it says).

- Last payment was on 26-8-2021

- Last statement was dated 4-9-2021, with credit balance of £23.12

- Next statement is due (it says) 4-11-2021 (thus, no October statement, true enough)

- Last meter readings are mine of 31-8-2021 (not the one they estimated on the bill a few days later)

- But the 'final' meter readings I submitted on 27th Sep, as we were asked to, are not there.

I've taken screen shots and I've got the final readings photographed and datestamped as well as all the statements I downloaded over the year, so I know where I am.

Let's hope Octopus agree with me. I'm sure they will - even if I have to tell them to agree with me!

youravinalarrrf

Latest Octopus update for Avro customers

Whilst I'm grateful for the daily updates they are becoming less meaningful by the day. In my case the transfer process has ground to a complete halt with no further progress or changes to the Octopus Dashboard being made since the 24th October and Avro's administrators have still not produced my final bill.

You will find that emailing Octopus to ask the reasons for this is a total waste of time as you will only receive their pre-prepared reply stating that "We will be emailing all customers coming over to us shortly with further details" and "We are asking all customers to please be patient while our teams work on this migration".

I think it's fairly safe to assume that for whatever reason Avro's administrators are now on a total go slow and have taken their bat and ball home. It's obvious that the transfer process to Octopus cannot proceed any further until this situation changes and Avro's administrators start to do the required work and provide the necessary information to Octopus.

oliverbrown

Go slow?  Maybe the Avro staff are making good money from the administrators!

victor2

Maybe the administrators are buried in the financial mess Avro got themselves into!

youravinalarrrf

The real reasons for this could be many and varied and it's all speculation but I think it's more probable that Ofgem in their rush to wash their hands of the matter in an attempt to avoid the further embarrassment of yet another supplier going bust on their watch have awarded the Avro administrators an extremely lucrative contract and continued their trend of not carrying out full and proper due diligence checks and/or not provided a strict timetable for the completion of the various stages of the work involved as part of that contract.

Of course another possibility is that the Avro administrators may have uncovered and are trying to unravel the possible fraudulent actions of the previous Avro directors which would throw a completely different light on matters and possibly involve external investigative agencies.

Regardless of the real reason it will all come out in the wash eventually.

2010

What won`t "come out in the wash" is any directors of Avro being investigated and "put behind bars if guilty" instead of living it up with their millionaire life styles.

https://www.dailymail.co.uk/news/article-10024511/How-Avro-Energy-propped-advanced-customer-fees-went-bust-gas-prices-spiked.html

K1977

2010 said:

Consumerist said:

2010 said:

It looks like we`re going to get bills from Octo before our credit is transferred from Avro.

I think it's more likely that Avro's administrators will pass the closing readings and credit balances to Octopus as it produces final bills.

Octopus can't even produce it's first statements until it has the closing readings from Avro.

Octo could use the readings they asked for and we imputted on the 26th Sept to use for the first bill.
They will be looking to get some money from us and won`t be happy waiting for Avro admin.

I have recently sent my recent readings to octopus and have now received an email for them asking if I can input my meter readings from the 26th of september from when Avro went bust, I've previously already sent these readings by the link octopus sent to enter my final Avro readings, so if they want these readings again on my octopus account I'd love to know how I can do that when the readings page dates only go back as far as the 18th of october and theres no way I can see to enter the 26th september manually

Thesaltmustflow

Having just logged on to my new Octopus account I noticed my gas meter has now passed 'industry checks/standard same as my electric meter and successfully submitted readings on both. My account balance is still showing as zero but I would think that will alter at some stage in the future and it's protected anyway so all in all nothing difficult to deal with imo.

Avro administrators 'might' be dragging their feet but nothing I can do about it and I'm not wasting my time speculating. Unless Octopus demand a payment from me I will just let things tick over now and put a note somewhere to submit readings this time next month.

MWT

youravinalarrrf said:

The real reasons for this could be many and varied and it's all speculation but I think it's more probable that Ofgem in their rush to wash their hands of the matter in an attempt to avoid the further embarrassment of yet another supplier going bust on their watch have awarded the Avro administrators an extremely lucrative contract and continued their trend of not carrying out full and proper due diligence checks and/or not provided a strict timetable for the completion of the various stages of the work involved as part of that contract.

That isn't how it works, Ofgem have nothing to do with the appointment of the administrators, they only pick the SoLR and then allow  the failed supplier to go into administration, that last part is down to the directors of the failed company to sort out...