Avro Energy reviews: Give your feedback

youravinalarrrf

MWT said:

youravinalarrrf said:

The real reasons for this could be many and varied and it's all speculation but I think it's more probable that Ofgem in their rush to wash their hands of the matter in an attempt to avoid the further embarrassment of yet another supplier going bust on their watch have awarded the Avro administrators an extremely lucrative contract and continued their trend of not carrying out full and proper due diligence checks and/or not provided a strict timetable for the completion of the various stages of the work involved as part of that contract.

That isn't how it works, Ofgem have nothing to do with the appointment of the administrators, they only pick the SoLR and then allow  the failed supplier to go into administration, that last part is down to the directors of the failed company to sort out...

I stand corrected and my misunderstanding comes from the following two updates.

Don't you think that allowing the Directors of a failed company to choose their own administrators presents it's own problems particularly where potential fraud may be suspected and a possibility? To me it's just asking for a cover up and more of the same.

youravinalarrrf

K1977 said:

I have recently sent my recent readings to octopus and have now received an email for them asking if I can input my meter readings from the 26th of september from when Avro went bust, I've previously already sent these readings by the link octopus sent to enter my final Avro readings, so if they want these readings again on my octopus account I'd love to know how I can do that when the readings page dates only go back as far as the 18th of october and theres no way I can see to enter the 26th september manually

I've previously tried to do this myself and as far as I can tell I agree that there's no way to do it on the Octopus system.

I tried emailing my missing Gas meter reading for the 26th September but Octopus just don't want to know and send you a pre-prepared response basically telling you to !!!!!! off and be patient.

The only way to do this is to try phoning them and ask them to input them for you.

[Deleted User]

^^^^^^
Automated answer says coming from Avro, don't call us.

I am having a bit of an issue at th emo, sure it will be resolved but email only.

MWT

youravinalarrrf said:

Don't you think that allowing the Directors of a failed company to choose their own administrators presents it's own problems particularly where potential fraud may be suspected and a possibility? To me it's just asking for a cover up and more of the same.

Administration is a complicated process and it is not always the directors who get to choose, the full list is as follows:

• the company,
• the directors of the company,
• one or more creditors of the company (including contingent or prospective creditors),
• the designated officer for a magistrates’ court in respect of fines imposed on a company under section 87A of the Magistrates’ Court Act 1980,
• a combination of the parties listed above,
• the supervisor of a voluntary arrangement,
• the Financial Services Authority, or
• the Secretary of State in those companies with modified administration procedures.

The aim for a properly managed company is to go into voluntary administration as that does give them some measure of control over who is appointed, and to a limited degree some better options on how the administration is concluded, google 'pre-pack' sometime...

That isn't always possible though as if they are slow off the mark their creditors can force the issue.

The administrators will walk a careful path even if appointed by the directors since as long as there are existing creditors who are not being paid or who have accepted a settlement figure then their primary responsibility has to be obtaining the maximum possible amount for those creditors, so tracking down funds unlawfully paid to related parties for example remains a priority.

youravinalarrrf

half_empty said:

^^^^^^
Automated answer says coming from Avro, don't call us.

I am having a bit of an issue at th emo, sure it will be resolved but email only.

If you email them this is the standard automated reply you are likely to receive. I don't think they are even bothering to read them.

Thank you for getting in touch.

We will be emailing all customers coming over to us shortly with further details, but for the time being you can read all updates via the link below:

https://octopus.energy/avro/

We are asking all customers to please be patient while our teams work on this migration.

If you have recently left Avro and have a credit or debit to settle, please be aware that we will contact you within the next 4 weeks to let you know what happens next.

All customers who were still with Avro, we can assure you that your account will be coming over to us with all your existing credit, along with being placed on our Flexible tariff which is £10 below the national price cap. This is also currently cheaper than anything available from any other large supplier, and cheaper than the fixed prices we're currently offering new customers on our website.

We can't wait to have you on supply with us, and the good news is, all your electricity is now sourced from 100%% renewable energy!

While we are working on getting everything set up for you, you can have a read on what makes us so green via the link below:

https://octopus.energy/blog/what-makes-us-green/

Kindest regards,
Jack

Jack from Octopus Energy

polymaff

Yesterday, my Octopus account said that Octopus would ask me for opening readings on the 27th.  Well, they haven't so I've entered both of today's readiing.

Which now show up on my account as dated 1st November,

Looks like we'll have to keep our eyes on our new supplier.

Next DD here on Guy Fawkes day.  No comment...

[Deleted User]

youravinalarrrf said:

half_empty said:

^^^^^^
Automated answer says coming from Avro, don't call us.

I am having a bit of an issue at th emo, sure it will be resolved but email only.

If you email them this is the standard automated reply you are likely to receive. I don't think they are even bothering to read them.

Thank you for getting in touch.

We will be emailing all customers coming over to us shortly with further details, but for the time being you can read all updates via the link below:

https://octopus.energy/avro/

We are asking all customers to please be patient while our teams work on this migration.

If you have recently left Avro and have a credit or debit to settle, please be aware that we will contact you within the next 4 weeks to let you know what happens next.

All customers who were still with Avro, we can assure you that your account will be coming over to us with all your existing credit, along with being placed on our Flexible tariff which is £10 below the national price cap. This is also currently cheaper than anything available from any other large supplier, and cheaper than the fixed prices we're currently offering new customers on our website.

We can't wait to have you on supply with us, and the good news is, all your electricity is now sourced from 100%% renewable energy!

While we are working on getting everything set up for you, you can have a read on what makes us so green via the link below:

https://octopus.energy/blog/what-makes-us-green/

Kindest regards,
Jack

Jack from Octopus Energy

I had a person reply to my particular problem but I think it was mis interpreted. But trying to clarify the reply is not quick.

I am sure it will be resolved. They have a lot on their plate, I appreciate I may get a resolution after the final switch which should be tomorrow.

MWT

polymaff said:

Yesterday, my Octopus account said that Octopus would ask me for opening readings on the 27th.  Well, they haven't so I've entered both of today's readiing.

Which now show up on my account as dated 1st November,

Looks like we'll have to keep our eyes on our new supplier.

Next DD here on Guy Fawkes day.  No comment...

Get past the current confusion due to the SoLR process and you'll soon settle into a routine.

Right now some of the messages are going to be confusing and even contradictory but this will pass before long.

millie

youravinalarrrf said:

K1977 said:

I have recently sent my recent readings to octopus and have now received an email for them asking if I can input my meter readings from the 26th of september from when Avro went bust, I've previously already sent these readings by the link octopus sent to enter my final Avro readings, so if they want these readings again on my octopus account I'd love to know how I can do that when the readings page dates only go back as far as the 18th of october and theres no way I can see to enter the 26th september manually

I've previously tried to do this myself and as far as I can tell I agree that there's no way to do it on the Octopus system.

I tried emailing my missing Gas meter reading for the 26th September but Octopus just don't want to know and send you a pre-prepared response basically telling you to !!!!!! off and be patient.

The only way to do this is to try phoning them and ask them to input them for you.

I just entered mine and left the date as the day that I did it.

Consumerist

They'll get my latest readings when I see my credit balance on the account. Not before.