Avro Energy reviews: Give your feedback

Vegastare

I am totally lost - set up password via email link etc, this was early last week - as we had stopped direct debit set it up again, it asked if I wanted to change payment date from 8th month so I but 28th thinking a payment would leave in October, but it then stated active from 4th Nov, I went to alter back to hoping to get early Nov but would not let me saying I couldn't amend till 2nd Nov.   

No point in pulling hair out yet will wait till get idea of charge.....or has anyone any idea.....was paying £85 per month with Avro

A big P.S just logged in account and asking for reading.....I am sure I sent reading about 3 weeks back, so do they want the reading I took when Avro bit the dust or todays.... 

Consumerist

Vegastare said:

I am totally lost - set up password via email link etc, this was early last week - as we had stopped direct debit set it up again, it asked if I wanted to change payment date from 8th month so I but 28th thinking a payment would leave in October, but it then stated active from 4th Nov, I went to alter back to hoping to get early Nov but would not let me saying I couldn't amend till 2nd Nov.   
No point in pulling hair out yet will wait till get idea of charge.....or has anyone any idea.....was paying £85 per month with Avro

Changing DD payment dates takes something like 10 days to set up so you should give them that kind of notice.

I expect my first statement could be on any date depending on how the account transfers progress. I'm not bothered because I will be able to change the date again once the Octopus account has been up and running for a few weeks.

victor2

Vegastare said:

I am totally lost - set up password via email link etc, this was early last week - as we had stopped direct debit set it up again, it asked if I wanted to change payment date from 8th month so I but 28th thinking a payment would leave in October, but it then stated active from 4th Nov, I went to alter back to hoping to get early Nov but would not let me saying I couldn't amend till 2nd Nov.   

No point in pulling hair out yet will wait till get idea of charge.....or has anyone any idea.....was paying £85 per month with Avro

You'll be looking at something like a 40% increase in cost. To get a more realistic figure, take your actual annual usage from your Avro statements  over the last 12 months. Don't use the "Estimated Annual Usage" figures from their statements. Although IME the electricity figure is reasonably accurate, the gas is not, in that it is always the same from the day you joined them. Just add up the kWh you were charged for if you can.

Then do a bit of maths. Work out the charge Avro would have made up until the readings you gave for September 26, when they officially ceased trading. Work out your account balance and use that as a starting point with Octopus. Then work out the cost of your annual usage on the new Ocotpus tariff, deduct any starting credit (or add a debit balance), divide the answer by 12, and that is a realistic monthly amount to pay.

It won't be 100% accurate, but should be pretty close.

Consumerist

victor2 said:

Work out your account balance and use that as a starting point with Octopus. Then work out the cost of your annual usage on the new Ocotpus tariff, deduct any starting credit (or add a debit balance), divide the answer by 12, and that is a realistic monthly amount to pay.

Debit balances won't normally be carried over from Avro. The administrators will bill you separately for any debits.

Vegastare

I but £125 per month for d.d. so hopefully ok,  can anyone advise about the reading issue just looked back though my emails and sent the reading via the link Octopus gave on 29 Sept.  So I assume it is from for Oct use.

[Deleted User]

victor2 said:

half_empty said:

Even using our dishwasher, tumble and washing machine on night rates it wasn't enough to make a difference. That was many years ago before we decided it wasn't worth the risk anyway. With machines now more efficient I doubt we would even come close no on e7.

Just called in via normal phone options and ignored the Avro option on the call selection and a very nice person made sure we were OK on the standard Avro version and not on e7.

I just had a reply to my email saying they can put the account on the flat rate instead of E7 too. Perhaps this is a sign of the Octopus customer service we hear good things about.

I appreciate they are under pressure but didn't want to get into e7 and then sort out the issue post switch (to me, putting in two readings it wasn't clear they had all the info from avro and might assume e7).

I think cos I said I had e7 meter in email they assumed I wanted e7 despite being very clear. I just needed it checked and seems I am on the standard Avro. Very helpful, quick to answer. Maybe stay here not switch post winter.

Going to need to alter dates and payments, I have all my readings and can track what the monthly will cost and can up them for a few months to balance it out.

Consumerist

Vegastare said:

I but £125 per month for d.d. so hopefully ok,  can anyone advise about the reading issue just looked back though my emails and sent the reading via the link Octopus gave on 29 Sept.  So I assume it is from for Oct use.

I used that link too. I've no idea what may have happened to those readings - they could have whizzed past Pluto and be on their way to a galaxy far, far away for all I know.

I'm just going to wait until my account is fully transferred before doing anything further.

MWT

Consumerist said:

victor2 said:

Work out your account balance and use that as a starting point with Octopus. Then work out the cost of your annual usage on the new Ocotpus tariff, deduct any starting credit (or add a debit balance), divide the answer by 12, and that is a realistic monthly amount to pay.

Debit balances won't normally be carried over from Avro. The administrators will bill you separately for any debits.

That is one of the negotiating points between the administrators of the failed supplier and the SoLR, it can go either way as the administrators have to balance the amount to be recovered against the cost of recovery and can end up getting the SoLR to take responsibility for those rather than chase themselves, especially for live accounts.

victor2

victor2 said:

half_empty said:

Even using our dishwasher, tumble and washing machine on night rates it wasn't enough to make a difference. That was many years ago before we decided it wasn't worth the risk anyway. With machines now more efficient I doubt we would even come close no on e7.

Just called in via normal phone options and ignored the Avro option on the call selection and a very nice person made sure we were OK on the standard Avro version and not on e7.

I just had a reply to my email saying they can put the account on the flat rate instead of E7 too. Perhaps this is a sign of the Octopus customer service we hear good things about.

All sorted now. Not showing in the online account yet, but after an exchange of emails (almost immediate replies), I'm told the account is now on the flat rate and not the E7 rates.

polymaff

Slightly OT, but surely E7 will soon be dead and buried?

With more and EVs, the Grid will be maxed out - and more - during those hours.