Avro Energy reviews: Give your feedback

MWT

Consumerist said:

victor2 said:

Work out your account balance and use that as a starting point with Octopus. Then work out the cost of your annual usage on the new Ocotpus tariff, deduct any starting credit (or add a debit balance), divide the answer by 12, and that is a realistic monthly amount to pay.

Debit balances won't normally be carried over from Avro. The administrators will bill you separately for any debits.

That is one of the negotiating points between the administrators of the failed supplier and the SoLR, it can go either way as the administrators have to balance the amount to be recovered against the cost of recovery and can end up getting the SoLR to take responsibility for those rather than chase themselves, especially for live accounts.

victor2

victor2 said:

half_empty said:

Even using our dishwasher, tumble and washing machine on night rates it wasn't enough to make a difference. That was many years ago before we decided it wasn't worth the risk anyway. With machines now more efficient I doubt we would even come close no on e7.

Just called in via normal phone options and ignored the Avro option on the call selection and a very nice person made sure we were OK on the standard Avro version and not on e7.

I just had a reply to my email saying they can put the account on the flat rate instead of E7 too. Perhaps this is a sign of the Octopus customer service we hear good things about.

All sorted now. Not showing in the online account yet, but after an exchange of emails (almost immediate replies), I'm told the account is now on the flat rate and not the E7 rates.

polymaff

Slightly OT, but surely E7 will soon be dead and buried?

With more and EVs, the Grid will be maxed out - and more - during those hours.

2010

victor2 said:

victor2 said:

half_empty said:

Even using our dishwasher, tumble and washing machine on night rates it wasn't enough to make a difference. That was many years ago before we decided it wasn't worth the risk anyway. With machines now more efficient I doubt we would even come close no on e7.

Just called in via normal phone options and ignored the Avro option on the call selection and a very nice person made sure we were OK on the standard Avro version and not on e7.

I just had a reply to my email saying they can put the account on the flat rate instead of E7 too. Perhaps this is a sign of the Octopus customer service we hear good things about.

All sorted now. Not showing in the online account yet, but after an exchange of emails (almost immediate replies), I'm told the account is now on the flat rate and not the E7 rates.

I sent an email earlier asking to come off E7 but only got the standard generated reply.
I`ll give it a couple of days.
Is  hello@octopus.energy the same address you used?

victor2

2010 said:

victor2 said:

victor2 said:

half_empty said:

Even using our dishwasher, tumble and washing machine on night rates it wasn't enough to make a difference. That was many years ago before we decided it wasn't worth the risk anyway. With machines now more efficient I doubt we would even come close no on e7.

Just called in via normal phone options and ignored the Avro option on the call selection and a very nice person made sure we were OK on the standard Avro version and not on e7.

I just had a reply to my email saying they can put the account on the flat rate instead of E7 too. Perhaps this is a sign of the Octopus customer service we hear good things about.

All sorted now. Not showing in the online account yet, but after an exchange of emails (almost immediate replies), I'm told the account is now on the flat rate and not the E7 rates.

I sent an email earlier asking to come off E7 but only got the standard generated reply.
I`ll give it a couple of days.
Is  hello@octopus.energy the same address you used?

Just replied to the initial email saying your switch is underway, which was from hello@octopus.energy. From then on the replies came from an Octopus staff member through some mail handling system that Octopus must use, and I just kept replying to those. After the initial delay in responding, replies were pretty much by return and all from the same person.

lawleypop1502

lawleypop1502 said:

My gas switch has been updated today to say its now on track and I should be switched over on the 28th October, same date as my electricity.  My direct debit is also due on the 28th.   I just wondered when I should be giving meter readings to Octopus and if my direct debit is not taken should I make a one off payment to them.  I just don't want to fall too far into debit as I didn't pay September DD although I was in credit with Avro which would hopefully cover Septembers.

Both my gas and electric have now been switched to Octopus successfully yesterday..  Do I now give them a meter reading, I thought about doing it at the end of every month anyway? I haven't had anything to say when will they start taking payment by DD, it has been set up on my bank account but no payments taken yet and I wondered whether I should make a one off payment.  Any help and advice appreciated, thanks..  

wiseonesomeofthetime

Your Octopus account will tell you when the first DD will be taken.

For example, I expect mine to be taken on 2 December 2021 as the DD doesn't seem to come into effect until two days after my selected payment date, so I am expecting to make a one-off payment some time soon.

K1977

lawleypop1502 said:

lawleypop1502 said:

My gas switch has been updated today to say its now on track and I should be switched over on the 28th October, same date as my electricity.  My direct debit is also due on the 28th.   I just wondered when I should be giving meter readings to Octopus and if my direct debit is not taken should I make a one off payment to them.  I just don't want to fall too far into debit as I didn't pay September DD although I was in credit with Avro which would hopefully cover Septembers.

Both my gas and electric have now been switched to Octopus successfully yesterday..  Do I now give them a meter reading, I thought about doing it at the end of every month anyway? I haven't had anything to say when will they start taking payment by DD, it has been set up on my bank account but no payments taken yet and I wondered whether I should make a one off payment.  Any help and advice appreciated, thanks..  

I cancelled my DD with Avro as soon as I heard they had gone bust so I too have missed September's payment, my octopus account shows now that my DD will be taken on the 6th November, so I will wait and see if they only take one months payment and if they do I will then top up my account manually with the missing payments as I kept the money to one side in my bank account so it's there if I need it, also I'm expecting a credit of over £100 being transferred over from my Avro account but I'm expecting this will probably take a while 

Consumerist

lawleypop1502 said:

Both my gas and electric have now been switched to Octopus successfully yesterday..  Do I now give them a meter reading, I thought about doing it at the end of every month anyway? I haven't had anything to say when will they start taking payment by DD, it has been set up on my bank account but no payments taken yet and I wondered whether I should make a one off payment.  Any help and advice appreciated, thanks..  

I would wait until the date you want your statement issued before attempting to give meter readings. There is no telling, at the moment, whether they will use those readings to produce a statement because they are still waiting for final bills to be issued from Avro's administrators.

Edit

I will be holding off making any manual payment until I get my first statement and know my balance.

MWT

K1977 said:

...so I will wait and see if they only take one months payment and if they do I will then top up my account manually with the missing payments as I kept the money to one side in my bank account so it's there if I need it, also I'm expecting a credit of over £100 being transferred over from my Avro account but I'm expecting this will probably take a while 

They will only take the one payment, but it is very easy to make an additional payment via your web account.