Avro Energy reviews: Give your feedback

youravinalarrrf

Today's Octopus update for Avro customers

From my perspective the whole transfer process has completely ground to a halt for the whole of this week since the 24th October with my gas meter reading still showing "We've not received your reading" despite me having provided it to them on at least four separate occasions and despite their assurances that they're making progress with final bills I've yet to see one single person report that they've actually received their final Avro bill. My Direct Debit which was due to be collected on the 25th October still remains uncollected.

gwapenut

youravinalarrrf said:

and despite their assurances that they're making progress with final bills I've yet to see one single person report that they've actually received their final Avro bill.

They've not said they've issued any final bills, they say they're making progress which can include all the background discussions with adminstrators etc.

Are you in a hurry to switch to someone else?

[Deleted User]

My switch was yesterday and the unit cost for leccy has dropped and I have been able to change payment date and up the direct debit. Progress for me.

QrizB

youravinalarrrf said:

... I've yet to see one single person report that they've actually received their final Avro bill.

You are unlikely to receive a final bill for weeks or months yet. Is there anything that makes you think you'll get it before Christmas?

gwapenut said:

youravinalarrrf said:

and despite their assurances that they're making progress with final bills I've yet to see one single person report that they've actually received their final Avro bill.

They've not said they've issued any final bills, they say they're making progress which can include all the background discussions with adminstrators etc.

Are you in a hurry to switch to someone else?

And if you *are* in a hurry to switch, what's stopping you?

victor2

From the Octopus update for today:

Finally, we're just incredibly lucky to be helped through this huge project by the team at Avro. The entire customer service team have now been trained up on our systems, and they've been total heroes, working through thousands and thousands of emails a week to make sure customers are supported through the transition.

So, were the Avro "team" shackled by the Avro management and are now able to offer the customer service Octopus expect them to give, and deep in their hearts they always wanted to give. Or, maybe they're just happy to have a job with Octopus and are hoping it will live long and prosper.

youravinalarrrf

I'm not in a hurry to switch elsewhere at the moment.

I'm grateful for the daily updates but I believe they are being very economical with the truth about what's actually going on. There is no information for customers regarding the reason for the uncollected Direct Debits and what they intend to do about it or what action they expect affected customers to take.

There are a number of references to them "ramping up" and sending out Avro final bills in the earlier daily updates.

Consumerist

Ok so it might take months to get our final statements from Avro. If no one is in a hurry to switch then what's the problem?

Anyone with any sense will be putting aside catch-up money for when the time comes to pay it.

I just can't be bothered to get the least bit excited about any of this at the moment.

oliverbrown

We're working quickly and thoroughly through the final few customers who've not yet had this email, or can't see their address details on their accounts yet. These accounts are ones where there might be an extra layer of complexity (for example, a dispute with a previous energy supplier), which we're clearing up now to make things smoother for you.

People in mid switch to Avro at the time of their collapse are also in this category.

My previous supplier is still waiting for opening readings from Avro/Octopus and I'm not sure what will happen if they do not get the readings within the six weeks that they are allotted to generate the final bill.

MWT

youravinalarrrf said:

There is no information for customers regarding the reason for the uncollected Direct Debits and what they intend to do about it or what action they expect affected customers to take.

Most ex-Avro customers have not had time to set up a DD and have it collected yet, if you only did it a few days before the date you chose for collection it will be next month before it takes effect.

If that leaves you behind with a debt on the account then just use the option to make a top-up payment in your web account.

[Deleted User]

Pretty much my position. I cancelled my Avro direct debit, the position from certain quarters was conflicting as to or not and I don't like direct debits in this situation. Re set up with Octopus as soon as they asked and know they have not taken for 2 months now so I will wait for the first bill then over pay at the same time.