Avro Energy reviews: Give your feedback

Alpha_5

I left Avro in July and am owed an outstanding credit balance. Has anyone in a similar situation heard from Octopus yet?

I appreciate current customers are the priority right now, but with Octopus saying they have contacted customers who were mid-switch, I'm wondering whether they have stated contacting this who had already switched yet. 

MWT

Alpha_5 said:

I left Avro in July and am owed an outstanding credit balance. Has anyone in a similar situation heard from Octopus yet?

I appreciate current customers are the priority right now, but with Octopus saying they have contacted customers who were mid-switch, I'm wondering whether they have stated contacting this who had already switched yet. 

I would settle in for a wait, just getting out the final bills to existing customers is going to take them a few more weeks at least.

Only after all that is done will they start looking at the closed accounts with balances.

Do check in with the Avro page on their website for updates just in case they start sooner, but until you see it mentioned there. I would not expect any progress.

https://octopus.energy/avro/

wrongplanet

st3v31963 said:

I have just received a similar email.  Here are my rates for the south-east region (Kent)...

Those figures are the same as Flexible Octopus October 2021 V2 for here in Surrey.

Alpha_5

MWT said:

Alpha_5 said:

I left Avro in July and am owed an outstanding credit balance. Has anyone in a similar situation heard from Octopus yet?

I appreciate current customers are the priority right now, but with Octopus saying they have contacted customers who were mid-switch, I'm wondering whether they have stated contacting this who had already switched yet. 

I would settle in for a wait, just getting out the final bills to existing customers is going to take them a few more weeks at least.

Only after all that is done will they start looking at the closed accounts with balances.

Do check in with the Avro page on their website for updates just in case they start sooner, but until you see it mentioned there. I would not expect any progress.

https://octopus.energy/avro/

Cheers, yes I've been keeping an eye here and on that web page. I'm not expecting a refund any time soon, but an acknowledgement that I'm in the system and haven't been lost/forgotten in the chaos would be reassuring. 

MWT

Alpha_5 said:

MWT said:

Alpha_5 said:

I left Avro in July and am owed an outstanding credit balance. Has anyone in a similar situation heard from Octopus yet?

I appreciate current customers are the priority right now, but with Octopus saying they have contacted customers who were mid-switch, I'm wondering whether they have stated contacting this who had already switched yet. 

I would settle in for a wait, just getting out the final bills to existing customers is going to take them a few more weeks at least.

Only after all that is done will they start looking at the closed accounts with balances.

Do check in with the Avro page on their website for updates just in case they start sooner, but until you see it mentioned there. I would not expect any progress.

https://octopus.energy/avro/

Cheers, yes I've been keeping an eye here and on that web page. I'm not expecting a refund any time soon, but an acknowledgement that I'm in the system and haven't been lost/forgotten in the chaos would be reassuring. 

It will come, but closed accounts have probably not yet been passed over to them.

charge55

If I log into my new Octopus Account and click Switch Tarrif it shows my current tarrif as Flexible Avro and also has quotes for Octopus 12M Fixed and Loyal Octopus 12M Fixed. A big difference in the prices

MWT

charge55 said:

If I log into my new Octopus Account and click Switch Tarrif it shows my current tarrif as Flexible Avro and also has quotes for Octopus 12M Fixed and Loyal Octopus 12M Fixed. A big difference in the prices

No surprise there then

charge55

MWT said:

charge55 said:

If I log into my new Octopus Account and click Switch Tarrif it shows my current tarrif as Flexible Avro and also has quotes for Octopus 12M Fixed and Loyal Octopus 12M Fixed. A big difference in the prices

No surprise there then

MWT said:

charge55 said:

If I log into my new Octopus Account and click Switch Tarrif it shows my current tarrif as Flexible Avro and also has quotes for Octopus 12M Fixed and Loyal Octopus 12M Fixed. A big difference in the prices

No surprise there then

No i meant a big difference in the two new Octopus quotes, one is £207M the other is £146M

2010

QrizB said:

victor2 said:

youravinalarrrf said:

You're on Flexible Avro, our always great-value variable tariff.

Could that mean it's not their "default tariff" and therefore not tied to the OFGEM cap?

The SoLR tariff has to be under the Ofgem cap and is fixed for 6 months* from the SoLR taking over.

The Octopus "default tariff", Flexible Octopus, will almost certainly increase at the start of April along with the revised cap so therefore Octopus have to create a special tariff for Avro customers that won't change then.

* Yes I know there's a contradiction in here, what if the cap falls during that time? I haven't read enough of the Ofgem rules to answer this.

Octopus took over from Avro on the 26th Sept. so the Flexible Avro (six month) tariff must end before 1st April when the new cap starts.

youravinalarrrf

Today's Octopus update for Avro customers

UPDATE FRIDAY 15TH OCTOBER

This evening, we officially began transferring Avro's energy supply to ours for the first handful of customers. This is an important part of bringing Avro customers over to us: we're basically changing the supply going to Avro customers’ homes so it’s coming from Octopus Energy instead (in energy industry terms, this is called changing the ‘market participant ID’). There are complex industry rules that dictate how quickly we can do this – we expect it should take 4-6 weeks to complete everyone, and during that time, you won’t be able to switch to another energy supplier without running into complications. We’re planning to contact customers soon with more details about this part of the switch.

We’re still working away generating final Avro bills for customers, and our team are here helping with your questions via email and over the phone as well.