Avro Energy reviews: Give your feedback

youravinalarrrf

Today's Octopus update for Avro customers

UPDATE 12PM MONDAY 18th OCTOBER
We’ve now initiated the transfer of around 35,000 Avro customers, and emailed them to share next steps about their switch, as well as their new tariff rates. This is going to be our big job for the week: we expect to have initiate all Avro customers’ switches by early next week at the latest. That means everyone should be hearing from us with their prices within in the next week.

Don’t want to wait to find out your tariff rates? There's a way you can check them right now on our site, as the tariff lines up exactly with our current variable tariff, Flexible Octopus.

1. Head to octopus.energy/tariffs
2. Put in your postcode
3. Click 'filters' and tick 'flexible'
4. Scroll to find a tariff called Flexible Octopus October 2021 v2
5. These will be your rates – as promised, around ~£10 cheaper than the price cap for the average home, and cheaper than anything available from a major supplier.

MWT

Just for added clarity:

Do not use the 'Get a quote' button, just enter the post code...

wrongplanet

youravinalarrrf said:

Scroll to find a tariff called Flexible Octopus October 2021 v2

That confirms what we expected. I wouldn't be surprised if the actual tariff name will be something with 'Avro' in it to distinguish ex-Avro customers.

Consumerist

Some have received emails from Octopus to say the tariff we are to be put on will be Flexible Avro.

This raises an interesting conundrum: In the unlikely event that the Ofgem cap is varied before next April, will we be immune to any increase because we are on a SoLR tariff?

wakeupalarm

If we are put on to the Flexible Avro rates, then these rates were well above the Price Cap from 26 September to 30 September.  This must be a breach of Ofgem rules?

Consumerist

wakeupalarm said:

If we are put on to the Flexible Avro rates, then these rates were well above the Price Cap from 26 September to 30 September.  This must be a breach of Ofgem rules?

In theory, we should be charged at the lower capped rates from 27 - 30 Sep. It'll be interesting to see if we are.

MWT

wakeupalarm said:

If we are put on to the Flexible Avro rates, then these rates were well above the Price Cap from 26 September to 30 September.  This must be a breach of Ofgem rules?

Ofgem have already approved the tariff that you are being put onto...

Consumerist

Yes, it is true that Ofgem have rarely understood its own regulations. Why should they change now?

I expect that on-one would take us on at the previous capped rates.

MWT

Consumerist said:

Yes, it is true that Ofgem have rarely understood its own regulations. Why should they change now?

I expect that on-one would take us on at the previous capped rates.

This doesn't actually break any Ofgem regulations.

Under the SoLR process it is perfectly possible for a supplier to offer a deemed tariff that is different from their usual deemed tariff as long as it can be justified to Ofgem and reasonably reflects the costs involved oin taking on the displaced customers...

Consumerist

All round, I'd say we have come out of this reasonably unscathed. Higher prices were to be expected but it could have been a fair bit worse than it is.