Avro Energy reviews: Give your feedback

MWT

youravinalarrrf said:

It needs to rise but Octopus won't automatically recaculate what it need to be for you.

You need to sit down with a calculator or a spreadsheet and work what it needs to be yourself based on your estimated annual usage figures for both gas and electricity and the new Octopus prices.

You can also iterate your way to the answer as Octopus do let you adjust the DD whenever you want and make top-up payments at any time.

As long as you keep your account balance positive you are unlikely to get any complaint from them.

youravinalarrrf

I find it very strange that Octopus took the decision not to do this automatically as customers are transferred from Avro to Octopus particularly in view of the recent price rises. It could even be seen by some as a negligent action on the part of Octopus.

It's not a difficult calculation to make but it will clearly be beyond the capabilities of some people particularly some of their elderly customers.

[Deleted User]

youravinalarrrf said:

half_empty said:

No email yet but my account page is starting to populate with info. The old Avro direct debit amount is listed on the same date it usually goes out but I expect that to rise and probably best I make up the missing payment at some point to keep me on track. 

It needs to rise but Octopus won't automatically recaculate what it need to be for you.

You need to sit down with a calculator or a spreadsheet and work what it needs to be yourself based on your estimated annual usage figures for both gas and electricity and the new Octopus prices.

The one thing I would suggest is that you add up your last 12 months usage of gas on your statements and use that figure as your estimated annual usage figure as Avro never automatically recalculated the annual usage for gas on a monthly basis like they did with electric.

I have all the meter readings, I always run my own spreadsheet with the costs in for kwh. All I need is the meter reading to tally bills sent and the only difference was always the avro estimated added to the actual every month, the last year or so Avro were a shade off with me paying in a tad more than required. Not a huge amount.

I will be watching what they do and in no way do I want to end up owing huge amounts.

I never used comparisons on estimated, always ran what I used and with the sites directly.

MWT

youravinalarrrf said:

I find it very strange that Octopus took the decision not to do this automatically as customers are transferred from Avro to Octopus particularly in view of the recent price rises. It could even be seen by some as a negligent action on the part of Octopus.

It's not a difficult calculation to make but it will clearly be beyond the capabilities of some people particularly some of their elderly customers.

It assumes accurate information on annual usage and right now the focus has been on final meter readings and account balances.

They may well do a pass to suggest increased DD levels, especially for anyone with a negative balance, but that is probably not the main focus right now.

P933alilli

I worked out my yearly cost using what Avro expects my total usages of elctric & gas for the year to be and the Octopus flexible october 2021 v2 tariff and the total is almost exactly £10 below the cap as Octopus suggested. My actual usage is somewhat below what Avro predicted for the last three years so ive built up £328 credit. However my 2nd yearly dd went out to avro again yesterday but this isnt showing in my balance or my payments on the avro homepage. I'm assuming its gone to octopus but it may have got lost somewhere. I e mailed octopus to tell them my credit should now be £414 and a rep has just thanked me for the update! What good that will do im not sure? I opened an octopus account  last week but still have the message that my account doesnt have any associated properties!

oliverbrown

MWT said:

They may well do a pass to suggest increased DD levels, especially for anyone with a negative balance, but that is probably not the main focus right now.

I agree, once the dust has settled Octopus will almost certainly be adjusting the direct debit amounts.

MWT

Collyflower1 said:

I'm assuming its gone to octopus but it may have got lost somewhere. I e mailed octopus to tell them my credit should now be £414 and a rep has just thanked me for the update! What good that will do im not sure? I opened an octopus account  last week but still have the message that my account doesnt have any associated properties!

Patience is needed at this point, follow the Octopus 'blog' for Avro customers and you'll see that they still have many thousands of customers to transfer.

Your payments and balance will end up in the right place, but it is still going to take a week or two longer at least...

https://octopus.energy/avro/

Consumerist

Collyflower1 said:

I worked out my yearly cost using what Avro expects my total usages of elctric & gas for the year to be . . .

I added up the last twelve months' billed usage in kWh from Avro statements. I submitted regular meter readings to Avro so my statements reflected my actual usage.

alanwsg

The SSL Certificate for the "alternative website" [ https://assets.avroenergy.co.uk ] expired a couple of days ago. 
Chrome makes you promise you're an expert before you can see it.

youravinalarrrf

Today's Octopus update for Avro customers

UPDATE WEDNESDAY 20TH OCTOBER

More of the same today: we're still working through initiating Avro customers' switches to Octopus, and emailing them to share next steps about their switch and tariff rates. If you’ve not heard from us yet about this, you should do within the next week. Thanks for bearing with us through a very complex job – together, the teams at Avro and Octopus are working super hard to get this sorted for you as quickly and smoothly as possible.