Avro Energy reviews: Give your feedback

Consumerist

Some have received emails from Octopus to say the tariff we are to be put on will be Flexible Avro.

This raises an interesting conundrum: In the unlikely event that the Ofgem cap is varied before next April, will we be immune to any increase because we are on a SoLR tariff?

wakeupalarm

If we are put on to the Flexible Avro rates, then these rates were well above the Price Cap from 26 September to 30 September.  This must be a breach of Ofgem rules?

Consumerist

wakeupalarm said:

If we are put on to the Flexible Avro rates, then these rates were well above the Price Cap from 26 September to 30 September.  This must be a breach of Ofgem rules?

In theory, we should be charged at the lower capped rates from 27 - 30 Sep. It'll be interesting to see if we are.

MWT

wakeupalarm said:

If we are put on to the Flexible Avro rates, then these rates were well above the Price Cap from 26 September to 30 September.  This must be a breach of Ofgem rules?

Ofgem have already approved the tariff that you are being put onto...

Consumerist

Yes, it is true that Ofgem have rarely understood its own regulations. Why should they change now?

I expect that on-one would take us on at the previous capped rates.

MWT

Consumerist said:

Yes, it is true that Ofgem have rarely understood its own regulations. Why should they change now?

I expect that on-one would take us on at the previous capped rates.

This doesn't actually break any Ofgem regulations.

Under the SoLR process it is perfectly possible for a supplier to offer a deemed tariff that is different from their usual deemed tariff as long as it can be justified to Ofgem and reasonably reflects the costs involved oin taking on the displaced customers...

Consumerist

All round, I'd say we have come out of this reasonably unscathed. Higher prices were to be expected but it could have been a fair bit worse than it is.

youravinalarrrf

youravinalarrrf said:

Just an update on the transfer process from Avro to Octopus. Looking on my Octopus account today the transfer appears to have moved to the second stage.

We'll ask you for a meter reading on the 18th Oct

We'll email you on the day you need to submit your meter reading with a simple link. No login required.

Cooling off period active

Your switch is on track

The cooling off period for switching your energy is 14 days.

This means you can contact hello@octopus.energy for up to two weeks after you start your switch to cancel.

If you do cancel in the cooling off period nothing will change. You'll stay with your old supplier as normal, as if nothing ever happened.

Your previous supplier is reviewing your switch

They have 5 days in which they can prevent you from leaving.

The most common reason for stopping a switch is money owing on your account.

We're aiming to have you on supply on Saturday 23rd October, and we'll keep you up to date here if that changes.

Overnight my transfer appears to have moved on to the third stage for both Electricity and Gas. The Gas "industry checks" was completed a couple of days ago but the Electricity "industry checks" took a couple of days longer.

Passed industry checks

The industry has checked that it has all the information needed to switch supplier and if that information is correct (to its knowledge).

Nearly all done on our end, we're just getting everything in line.

We're aiming to have you on supply on Saturday 23rd October, and we'll keep you up to date here if that changes.

There's still no sign of the Avro administrators providing the closing meter readings or the final Avro bill either on my Avro or Octopus account. I'm guessing that will be the fourth and final stage in the transfer process before the switch completes on Saturday 23rd October?

Needless to say Octopus made no email request for meter readings on the 18th October which the Octopus Dashboard misleadingly stated and rather worryingly neither did I receive any response to the question I sent them. I'm guessing that by the time they read it the process had already moved on and was no longer showing the misleading "We'll ask you for a meter reading on the 18th Oct." message and they couldn't work out what I was on about?

They probably think I'm a mental case!

oliverbrown

Octopus replied to all my own emails, so I have no complaints there. 

Hammer_Time

Lucky you, I have sent them two emails last week and still waiting for a reply. Hopefully I will get a reply soon.