Avro Energy reviews: Give your feedback

youravinalarrrf

youravinalarrrf said:

Just an update on the transfer process from Avro to Octopus. Looking on my Octopus account today the transfer appears to have moved to the second stage.

We'll ask you for a meter reading on the 18th Oct

We'll email you on the day you need to submit your meter reading with a simple link. No login required.

Cooling off period active

Your switch is on track

The cooling off period for switching your energy is 14 days.

This means you can contact hello@octopus.energy for up to two weeks after you start your switch to cancel.

If you do cancel in the cooling off period nothing will change. You'll stay with your old supplier as normal, as if nothing ever happened.

Your previous supplier is reviewing your switch

They have 5 days in which they can prevent you from leaving.

The most common reason for stopping a switch is money owing on your account.

We're aiming to have you on supply on Saturday 23rd October, and we'll keep you up to date here if that changes.

Overnight my transfer appears to have moved on to the third stage for both Electricity and Gas. The Gas "industry checks" was completed a couple of days ago but the Electricity "industry checks" took a couple of days longer.

Passed industry checks

The industry has checked that it has all the information needed to switch supplier and if that information is correct (to its knowledge).

Nearly all done on our end, we're just getting everything in line.

We're aiming to have you on supply on Saturday 23rd October, and we'll keep you up to date here if that changes.

There's still no sign of the Avro administrators providing the closing meter readings or the final Avro bill either on my Avro or Octopus account. I'm guessing that will be the fourth and final stage in the transfer process before the switch completes on Saturday 23rd October?

Needless to say Octopus made no email request for meter readings on the 18th October which the Octopus Dashboard misleadingly stated and rather worryingly neither did I receive any response to the question I sent them. I'm guessing that by the time they read it the process had already moved on and was no longer showing the misleading "We'll ask you for a meter reading on the 18th Oct." message and they couldn't work out what I was on about?

They probably think I'm a mental case!

oliverbrown

Octopus replied to all my own emails, so I have no complaints there. 

Hammer_Time

Lucky you, I have sent them two emails last week and still waiting for a reply. Hopefully I will get a reply soon. 

skybluearmyontour

youravinalarrrf said:

Today's Octopus update for Avro customers

UPDATE 12PM MONDAY 18th OCTOBER
We’ve now initiated the transfer of around 35,000 Avro customers, and emailed them to share next steps about their switch, as well as their new tariff rates. This is going to be our big job for the week: we expect to have initiate all Avro customers’ switches by early next week at the latest. That means everyone should be hearing from us with their prices within in the next week.

Don’t want to wait to find out your tariff rates? There's a way you can check them right now on our site, as the tariff lines up exactly with our current variable tariff, Flexible Octopus.

1. Head to octopus.energy/tariffs
2. Put in your postcode
3. Click 'filters' and tick 'flexible'
4. Scroll to find a tariff called Flexible Octopus October 2021 v2
5. These will be your rates – as promised, around ~£10 cheaper than the price cap for the average home, and cheaper than anything available from a major supplier.

I did this and the rate is marginally cheaper than my Avro deal?? I checked regularly and none of the suppliers with decent feedback were coming up with a saving.

Avro Simple and Fixed 12M vs Flexible Octopus October 2021v2
(Avro figures first)

Gas S/C: 26.12 vs 26.11
Gas Unit Rate: 3.99 vs 3.94
Elec S/C: 23.77 vs 23.76
Elec Unit Rate: 20.31 vs 20.12

Am I being proper dense here? (Quite possible)

MWT

Hammer_Time said:

Lucky you, I have sent them two emails last week and still waiting for a reply. Hopefully I will get a reply soon. 

Are you using the dedicated Avro email address - avro@octopus.energy

Consumerist

skybluearmyontour said:

. . . Am I being proper dense here? (Quite possible)

If your previous Avro deal ended recently, i.e. during the current crisis, then it's quite possible that Avro's fixed deals were close to the cap anyway. Other suppliers' fixed deals were above the cap.

Hammer_Time

MWT said:

Hammer_Time said:

Lucky you, I have sent them two emails last week and still waiting for a reply. Hopefully I will get a reply soon. 

Are you using the dedicated Avro email address - avro@octopus.energy

I did, but I will try again. Third time trying to get them to acknowledge my opening meter readings.

i have just had an email from them saying that they have now added my meter readings.

youravinalarrrf

youravinalarrrf said:

Needless to say Octopus made no email request for meter readings on the 18th October which the Octopus Dashboard misleadingly stated and rather worryingly neither did I receive any response to the question I sent them. I'm guessing that by the time they read it the process had already moved on and was no longer showing the misleading "We'll ask you for a meter reading on the 18th Oct." message and they couldn't work out what I was on about?

They probably think I'm a mental case!

I finally received an email reply from Octopus this afternoon. They'd obviously never even bothered to check their system and it looks like a generic reply but I suppose any reply, even if meaningless, is better than the replies we never used to get from Avro.

It's clear Octopus are trying to use the same system as they would for a customer transferring from another supplier where the customer inputs their initial meter readings it's just that their system is not customised for use in a SoLR transfer situation where Octopus import the initial meter readings from the failed supplier.

It is best to add meter readings when requested during the migration to another energy supplier this is to keep your account in the loop & up to date once we are able to bill you.

I used the hello@octopus.energy email address in this instance!

JohnB47

I haven't received an email from Octopus yet but I've just used their recent suggestion to see what my tariff would be. It will be a 29.78% increase for me over my Avro Simple and Super Premium, based on my usual yearly consumption. Ouch!

MWT

youravinalarrrf said:

It's clear Octopus are trying to use the same system as they would for a customer transferring from another supplier where the customer inputs their initial meter readings it's just that their system is not customised for use in a SoLR transfer situation where Octopus import the initial meter readings from the failed supplier.

You can get a few odd messages during the various stages even when changing tariffs within Octopus, they don't delay the process though so just sit tight and it will sort itself out.