Avro Energy reviews: Give your feedback

youravinalarrrf

Just had a quick look at my Octopus account and although I had cancelled my Avro Direct Debit to prevent a payment goingto them on the 25th September the amount and payment date of the Direct Debit have been transferred across to Octopus exactly as they were set up on my Avro account. I'm guessing everyone in a similar situation will now have to do their own calculation to increase their Direct Debit payment amount to cover the increased prices and amend their Octopus account accordingly?

To keep things in line I obviously also need to make a one off payment to Octopus at the increased prices to cover the missed September payment.

Consumerist

I'm in the same boat so good to know what's coming.

youravinalarrrf

It wouldn't surprise me if all ex Avro customers Direct Debit payment amounts have been transferred across to Octopus as is and everone may need to do their own calculations and amend the payment amount to take account of the price increases (i.e. Octopus may not have done any recalculations based on estimated annual usage figures).

Time will tell.

Alpha_5

I left Avro in July and am owed an outstanding credit balance. Has anyone in a similar situation heard from Octopus yet?

I appreciate current customers are the priority right now, but with Octopus saying they have contacted customers who were mid-switch, I'm wondering whether they have stated contacting this who had already switched yet. 

MWT

Alpha_5 said:

I left Avro in July and am owed an outstanding credit balance. Has anyone in a similar situation heard from Octopus yet?

I appreciate current customers are the priority right now, but with Octopus saying they have contacted customers who were mid-switch, I'm wondering whether they have stated contacting this who had already switched yet. 

I would settle in for a wait, just getting out the final bills to existing customers is going to take them a few more weeks at least.

Only after all that is done will they start looking at the closed accounts with balances.

Do check in with the Avro page on their website for updates just in case they start sooner, but until you see it mentioned there. I would not expect any progress.

https://octopus.energy/avro/

wrongplanet

st3v31963 said:

I have just received a similar email.  Here are my rates for the south-east region (Kent)...

Those figures are the same as Flexible Octopus October 2021 V2 for here in Surrey.

Alpha_5

MWT said:

Alpha_5 said:

I left Avro in July and am owed an outstanding credit balance. Has anyone in a similar situation heard from Octopus yet?

I appreciate current customers are the priority right now, but with Octopus saying they have contacted customers who were mid-switch, I'm wondering whether they have stated contacting this who had already switched yet. 

I would settle in for a wait, just getting out the final bills to existing customers is going to take them a few more weeks at least.

Only after all that is done will they start looking at the closed accounts with balances.

Do check in with the Avro page on their website for updates just in case they start sooner, but until you see it mentioned there. I would not expect any progress.

https://octopus.energy/avro/

Cheers, yes I've been keeping an eye here and on that web page. I'm not expecting a refund any time soon, but an acknowledgement that I'm in the system and haven't been lost/forgotten in the chaos would be reassuring. 

MWT

Alpha_5 said:

MWT said:

Alpha_5 said:

I left Avro in July and am owed an outstanding credit balance. Has anyone in a similar situation heard from Octopus yet?

I appreciate current customers are the priority right now, but with Octopus saying they have contacted customers who were mid-switch, I'm wondering whether they have stated contacting this who had already switched yet. 

I would settle in for a wait, just getting out the final bills to existing customers is going to take them a few more weeks at least.

Only after all that is done will they start looking at the closed accounts with balances.

Do check in with the Avro page on their website for updates just in case they start sooner, but until you see it mentioned there. I would not expect any progress.

https://octopus.energy/avro/

Cheers, yes I've been keeping an eye here and on that web page. I'm not expecting a refund any time soon, but an acknowledgement that I'm in the system and haven't been lost/forgotten in the chaos would be reassuring. 

It will come, but closed accounts have probably not yet been passed over to them.

charge55

If I log into my new Octopus Account and click Switch Tarrif it shows my current tarrif as Flexible Avro and also has quotes for Octopus 12M Fixed and Loyal Octopus 12M Fixed. A big difference in the prices

MWT

charge55 said:

If I log into my new Octopus Account and click Switch Tarrif it shows my current tarrif as Flexible Avro and also has quotes for Octopus 12M Fixed and Loyal Octopus 12M Fixed. A big difference in the prices

No surprise there then