Avro Energy reviews: Give your feedback

youravinalarrrf

 Yorkshire

victor2

youravinalarrrf said:

You're on Flexible Avro, our always great-value variable tariff.

Could that mean it's not their "default tariff" and therefore not tied to the OFGEM cap?

st3v31963

I have just received a similar email.  Here are my rates for the south-east region (Kent)

You're on Flexible Avro, our always great-value variable tariff. 

Your prices (including VAT) are:

• A standing charge of 24.03p per day and 21.37p/kWh for your electricity.
• A standing charge of 26.11p per day and 4.01p/kWh for your gas.

MWT

st3v31963 said:

I have just received a similar email.  Here are my rates for the south-east region (Kent)

You're on Flexible Avro, our always great-value variable tariff. 

Your prices (including VAT) are:

• A standing charge of 24.03p per day and 21.37p/kWh for your electricity.
• A standing charge of 26.11p per day and 4.01p/kWh for your gas.

Perfect example... that works out at £10.55 below the cap which matches their promise right from the start that the tariff you are on would be £10 below the cap.

QrizB

victor2 said:

youravinalarrrf said:

You're on Flexible Avro, our always great-value variable tariff.

Could that mean it's not their "default tariff" and therefore not tied to the OFGEM cap?

The SoLR tariff has to be under the Ofgem cap and is fixed for 6 months* from the SoLR taking over.

The Octopus "default tariff", Flexible Octopus, will almost certainly increase at the start of April along with the revised cap so therefore Octopus have to create a special tariff for Avro customers that won't change then.

* Yes I know there's a contradiction in here, what if the cap falls during that time? I haven't read enough of the Ofgem rules to answer this.

victor2

QrizB said:

victor2 said:

youravinalarrrf said:

You're on Flexible Avro, our always great-value variable tariff.

Could that mean it's not their "default tariff" and therefore not tied to the OFGEM cap?

The SoLR tariff has to be under the Ofgem cap and is fixed for 6 months* from the SoLR taking over.

The Octopus "default tariff", Flexible Octopus, will almost certainly increase at the start of April along with the revised cap so therefore Octopus have to create a special tariff for Avro customers that won't change then.

* Yes I know there's a contradiction in here, what if the cap falls during that time? I haven't read enough of the Ofgem rules to answer this.

Thanks. That makes sense!

MWT

QrizB said:

* Yes I know there's a contradiction in here, what if the cap falls during that time? I haven't read enough of the Ofgem rules to answer this.

The general presumption is that since the SoLR tariff also has to have no exit fees then if there were to be a cheaper tariff then customers would simply ask to be moved to that tariff, they probably didn't factor in a situation where suppliers were not accepting people on to their SVR...

In current circumstances it is highly unlikely that the next cap will be lower of course, but it is still a valid question.

youravinalarrrf

Just had a quick look at my Octopus account and although I had cancelled my Avro Direct Debit to prevent a payment goingto them on the 25th September the amount and payment date of the Direct Debit have been transferred across to Octopus exactly as they were set up on my Avro account. I'm guessing everyone in a similar situation will now have to do their own calculation to increase their Direct Debit payment amount to cover the increased prices and amend their Octopus account accordingly?

To keep things in line I obviously also need to make a one off payment to Octopus at the increased prices to cover the missed September payment.

Consumerist

I'm in the same boat so good to know what's coming.

youravinalarrrf

It wouldn't surprise me if all ex Avro customers Direct Debit payment amounts have been transferred across to Octopus as is and everone may need to do their own calculations and amend the payment amount to take account of the price increases (i.e. Octopus may not have done any recalculations based on estimated annual usage figures).

Time will tell.