Avro Energy reviews: Give your feedback

2010

Consumerist said:

I think it may have to do with the fact I cancelled the Avro DD. If there is no DD arrangement then payment on receipt of bill may have been assumed. I have since authorised a new DD so that may change in due course.

When you set up the new DD did it give you the option to set the amount and date?

wiseonesomeofthetime

I have received a response from Octopus about paying the statement amount each month.

Thank you for your email and yes this is possible.

Once we have your account migrated over to us, Please get in touch in about 4 weeks time and we will be able to update any information which needs to be corrected. We won't be able to change these details until all information is migrated over to our system.

Don't forget we are posting further updates on our website - https://octopus.energy/avro/

Thank you in advance for your time and patience. Warm regards,

polymaff

2010 said:

Consumerist said:

I think it may have to do with the fact I cancelled the Avro DD. If there is no DD arrangement then payment on receipt of bill may have been assumed. I have since authorised a new DD so that may change in due course.

When you set up the new DD did it give you the option to set the amount and date?

No.  And I can see the DD set up on the relevant bank current account

Armengar

i have the option of setting a dd up via octopus account page but I'm doing nothing until all the details are there properly. 

Consumerist

It would seem, from earlier posts in this thread, that all you can do at the moment is to give them your bank details.

polymaff

Let's hope that the Avro credit - if any - will turn up quickly.  Some of us may well enjoy a brief DD holiday..

Incidentally, to those prophets of doom who've been saying "You just wait until April, you won't know what has hit you", if it still there in April, the effect of the cap and the low gas usage over the following six months will mitigate post-April armageddon.
If the cap is still there.

Consumerist

polymaff said:

Let's hope that the Avro credit - if any - will turn up quickly.  Some of us may well enjoy a brief DD holiday..

If nothing else, it's an easy way to get a partial refund of your credit balance if you were trying to get one.

2010

Latest from Octopus.

youravinalarrrf

Latest Octopus update for Avro customers

UPDATE 2PM MONDAY 11TH OCTOBER

Our fab teams in the UK, Australia and New Zealand worked round the clock this weekend to get back to Avro customer queries, and we’re ready to start the new week. 
We’re happy to report that we’ve just received an updated list of customers to contact: including everyone who was in the process of switching to Avro when they went into administration on 26th September. Later today, we hope to start contacting everyone who was mid-switch to Avro with key information about their move to Octopus.

This week, we’ll begin our next round of emails for customers. This latest email will include your final bill and confirmation that your new Octopus account has been opened, as well as breaking down your new tariff information. 

It takes a while for us to produce these final bills and make sure all your account information has been transferred, so we’ll be sending this new email out to customers in batches. With 600,000 people to get in contact with, it’ll take us a few weeks to send it to everyone.

youravinalarrrf

Latest Octopus update for Avro customers

UPDATE 2PM TUESDAY 12TH OCTOBER

Today, we expect to send out the very first final bill emails to a handful of Avro customers. This latest email will include:

• Your final bill with Avro, including all charges up to the 26th September when Avro ceased trading
• Confirmation that your new Octopus account has been set up, your Avro account balance has been transferred over, and that your switch is officially underway (we'll also give details about how to log into your online account)
• Your new Octopus rates and charges

It’s crucial we get all this information right for every customer, so we’re moving forward very carefully. Today, we’re starting with a very small batch of customers, and will send the rest gradually over the next few weeks.