Avro Energy reviews: Give your feedback

polymaff

MWT said:

polymaff said:

Consumerist said:

For accounts opening at this time of year that arrangement probably suits them right down to the ground. I wonder how easy it would (normally) be to set up such an arrangement if joining them in Spring.

Pay As You Go isn't a novel approach.  40-50 years ago it was the norm.

A variable direct debit for 100% of the bill should be possible with Octopus, it just isn't the default option.

Well that seems to be what I've been put on - and it is fine by me.

Anyone else seeing their DD described as  "Monthly amount  Variable"?

Consumerist

polymaff said:

Well that seems to be what I've been put on - and it is fine by me.

Anyone else seeing their DD described as  "Monthly amount  Variable"?

Well, my account is currently showing:

Your account balance £0. You are paying a variable amount depending on your usage.

But I don't think that is anything meaningful at this stage. I assume it's a holding position until the account is fully set up.

Telegraph_Sam

I believe that that is what you get when the common sense plus/minus zero approach is intended but as yet no amount has been billed.

Consumerist

I think it may have to do with the fact I cancelled the Avro DD. If there is no DD arrangement then payment on receipt of bill may have been assumed. I have since authorised a new DD so that may change in due course.

polymaff

Consumerist said:

polymaff said:

Well that seems to be what I've been put on - and it is fine by me.

Anyone else seeing their DD described as  "Monthly amount  Variable"?

Well, my account is currently showing:

Your account balance £0. You are paying a variable amount depending on your usage.

But I don't think that is anything meaningful at this stage. I assume it's a holding position until the account is fully set up.

OK, that sounds the same, doesn't it?  Go down that page and click on the old dashboard link to see the text I've quoted previously under Account Information.  I take your point about "holding".  We'll see.

Incidentally, my holding address is no longer "9 Coral Drive  etc" and I now live in a hyphen

Consumerist

Congrats on your change of address. I hope you'll be happy there until your account is updated.

MWT

Consumerist said:

polymaff said:

Well that seems to be what I've been put on - and it is fine by me.

Anyone else seeing their DD described as  "Monthly amount  Variable"?

Well, my account is currently showing:

Your account balance £0. You are paying a variable amount depending on your usage.

But I don't think that is anything meaningful at this stage. I assume it's a holding position until the account is fully set up.

Agreed, I wouldn't read too much into the 'variable' comment as all the direct debits they use are set up as 'variable' so they can be changed according to your usage, it doesn't explicitly imply that you will be paying 100% of the monthly bill...

2010

Consumerist said:

I think it may have to do with the fact I cancelled the Avro DD. If there is no DD arrangement then payment on receipt of bill may have been assumed. I have since authorised a new DD so that may change in due course.

When you set up the new DD did it give you the option to set the amount and date?

wiseonesomeofthetime

I have received a response from Octopus about paying the statement amount each month.

Thank you for your email and yes this is possible.

Once we have your account migrated over to us, Please get in touch in about 4 weeks time and we will be able to update any information which needs to be corrected. We won't be able to change these details until all information is migrated over to our system.

Don't forget we are posting further updates on our website - https://octopus.energy/avro/

Thank you in advance for your time and patience. Warm regards,

polymaff

2010 said:

Consumerist said:

I think it may have to do with the fact I cancelled the Avro DD. If there is no DD arrangement then payment on receipt of bill may have been assumed. I have since authorised a new DD so that may change in due course.

When you set up the new DD did it give you the option to set the amount and date?

No.  And I can see the DD set up on the relevant bank current account