Avro Energy reviews: Give your feedback

Vegastare

Forgive me but these accounts your posting, have I missed an email from Octopus, was asked for meters reading a week or so back but don't have an account number yet, or at least not had notification so cant log in to anything.

millie

2010 said:

This is all I get and I don`t want to fill it in and click submit and then can`t choose the amount and when.

Think that was the page I had, the other options must have appeared after the submit, but cant be sure. I would have just submitted it anyway and if I did not like the payment schedule they set I believe you can change it. Most suppliers do not let you choose the amount you pay so it would not have put me off submitting it.

QrizB

Vegastare said:

Forgive me but these accounts your posting, have I missed an email from Octopus, was asked for meters reading a week or so back but don't have an account number yet, or at least not had notification so cant log in to anything.

I think some people used the "forgotten password" link with their email address to get into their account. (I'm not ex-Avro, just trying to help with Octopus stuff.)

Inforapennyinforapound

Vegastare said:

Forgive me but these accounts your posting, have I missed an email from Octopus, was asked for meters reading a week or so back but don't have an account number yet, or at least not had notification so cant log in to anything.

Snap!!  Don’t know why (nice) folk here are jumping the gun (as it were). I’ve had 2 emails from Octupussy but nothing since 29/9. 

They are sorting out the accounts( half a million) and it takes time… I’ve got gas/ electric…I will wait and let THEM tell me what my account number is etc and only then will I go to the account and play with amounts and dates.

millie

I logged in with the email address I used for Avro and they sent me a new password. I found they had given me an account number when I logged in, They did not email me an account number

polymaff

QrizB said:

2010 said:

This is all I get and I don`t want to fill it in and click submit and then can`t choose the amount and when.

You'll need to set up a DD before you can vary it?

@millie perhaps you can only change your DD ever so often (once a month?) so they're hiding the option until it's next available?

Aren't some on here - again - still thinking in "fixed" mode?

My Octopus DD is marked up as

"Monthly amount

Variable"

Consumerist

Inforapennyinforapound said:

Snap!!  Don’t know why (nice) folk here are jumping the gun (as it were). I’ve had 2 emails from Octupussy but nothing since 29/9. 

They are sorting out the accounts( half a million) and it takes time… I’ve got gas/ electric…I will wait and let THEM tell me what my account number is etc and only then will I go to the account and play with amounts and dates.

Fear not. We aren't jumping the gun, we're just inquisitive. Not much else to do, really.

Inforapennyinforapound

Consumerist said:

Inforapennyinforapound said:

Snap!!  Don’t know why (nice) folk here are jumping the gun (as it were). I’ve had 2 emails from Octupussy but nothing since 29/9. 

They are sorting out the accounts( half a million) and it takes time… I’ve got gas/ electric…I will wait and let THEM tell me what my account number is etc and only then will I go to the account and play with amounts and dates.

Fear not. We aren't jumping the gun, we're just inquisitive. Not much else to do, really.

No, not too bovvered really except for price rises. But all this tariff ‘pre empting’ etc is not good for my mencal elf . Why? Que sera sera . And when we know we can then discuss wot we no…excuse spelling been reading too much on the forum😊

Telegraph_Sam

I agreed with Octopus that they debit my a/c for each month's consumption, no more and no less, and keep the balance at zero.  Sure it's variable but saves all the ...ing around with credit and debit balances and winter consumption stargazing. Makes it easier to monitor also.

Consumerist

For accounts opening at this time of year that arrangement probably suits them right down to the ground. I wonder how easy it would (normally) be to set up such an arrangement if joining them in Spring.