Avro Energy reviews: Give your feedback

millie

Not sure how I did it. Perhaps they have changed it in the last free days. I chose the same date as the Avro Direct Debit

Consumerist

It looks much the same as my account page except there are no DD details. I notice you don't have any option to change the DD now.

millie

Consumerist said:

It looks much the same as my account page except there are no DD details. I notice you don't have any option to change the DD now.

No I do not seem to have access to change things, The only thing available is to make a one off payment.

QrizB

millie said:

Not sure how I did it. Perhaps they have changed it in the last free days. I chose the same date as the Avro Direct Debit

You've shown me yours, so I'll show you mine:

2010

This is all I get and I don`t want to fill it in and click submit and then can`t choose the amount and when.

millie

Seems strange you have a different account page to me. I do not have smart meters but cant see why that would make difference anyway

QrizB

2010 said:

This is all I get and I don`t want to fill it in and click submit and then can`t choose the amount and when.

You'll need to set up a DD before you can vary it?

@millie perhaps you can only change your DD ever so often (once a month?) so they're hiding the option until it's next available?

Vegastare

Forgive me but these accounts your posting, have I missed an email from Octopus, was asked for meters reading a week or so back but don't have an account number yet, or at least not had notification so cant log in to anything.

millie

2010 said:

This is all I get and I don`t want to fill it in and click submit and then can`t choose the amount and when.

Think that was the page I had, the other options must have appeared after the submit, but cant be sure. I would have just submitted it anyway and if I did not like the payment schedule they set I believe you can change it. Most suppliers do not let you choose the amount you pay so it would not have put me off submitting it.

QrizB

Vegastare said:

Forgive me but these accounts your posting, have I missed an email from Octopus, was asked for meters reading a week or so back but don't have an account number yet, or at least not had notification so cant log in to anything.

I think some people used the "forgotten password" link with their email address to get into their account. (I'm not ex-Avro, just trying to help with Octopus stuff.)