Avro Energy reviews: Give your feedback

Armengar

i have the option of setting a dd up via octopus account page but I'm doing nothing until all the details are there properly. 

Consumerist

It would seem, from earlier posts in this thread, that all you can do at the moment is to give them your bank details.

polymaff

Let's hope that the Avro credit - if any - will turn up quickly.  Some of us may well enjoy a brief DD holiday..

Incidentally, to those prophets of doom who've been saying "You just wait until April, you won't know what has hit you", if it still there in April, the effect of the cap and the low gas usage over the following six months will mitigate post-April armageddon.
If the cap is still there.

Consumerist

polymaff said:

Let's hope that the Avro credit - if any - will turn up quickly.  Some of us may well enjoy a brief DD holiday..

If nothing else, it's an easy way to get a partial refund of your credit balance if you were trying to get one.

2010

Latest from Octopus.

youravinalarrrf

Latest Octopus update for Avro customers

UPDATE 2PM MONDAY 11TH OCTOBER

Our fab teams in the UK, Australia and New Zealand worked round the clock this weekend to get back to Avro customer queries, and we’re ready to start the new week. 
We’re happy to report that we’ve just received an updated list of customers to contact: including everyone who was in the process of switching to Avro when they went into administration on 26th September. Later today, we hope to start contacting everyone who was mid-switch to Avro with key information about their move to Octopus.

This week, we’ll begin our next round of emails for customers. This latest email will include your final bill and confirmation that your new Octopus account has been opened, as well as breaking down your new tariff information. 

It takes a while for us to produce these final bills and make sure all your account information has been transferred, so we’ll be sending this new email out to customers in batches. With 600,000 people to get in contact with, it’ll take us a few weeks to send it to everyone.

youravinalarrrf

Latest Octopus update for Avro customers

UPDATE 2PM TUESDAY 12TH OCTOBER

Today, we expect to send out the very first final bill emails to a handful of Avro customers. This latest email will include:

• Your final bill with Avro, including all charges up to the 26th September when Avro ceased trading
• Confirmation that your new Octopus account has been set up, your Avro account balance has been transferred over, and that your switch is officially underway (we'll also give details about how to log into your online account)
• Your new Octopus rates and charges

It’s crucial we get all this information right for every customer, so we’re moving forward very carefully. Today, we’re starting with a very small batch of customers, and will send the rest gradually over the next few weeks.

Vegastare

Just wondering when they send out the final bills and want the dd set up will they give us the increased amount.  After all when the credit we have iis taken off all I want is the idea of the new price....then I can get serious with a bottle of wine

JackRaygun

youravinalarrrf said:

Latest Octopus update for Avro customers

UPDATE 2PM TUESDAY 12TH OCTOBER

Today, we expect to send out the very first final bill emails to a handful of Avro customers. This latest email will include:

• Your final bill with Avro, including all charges up to the 26th September when Avro ceased trading
• Confirmation that your new Octopus account has been set up, your Avro account balance has been transferred over, and that your switch is officially underway (we'll also give details about how to log into your online account)
• Your new Octopus rates and charges

It’s crucial we get all this information right for every customer, so we’re moving forward very carefully. Today, we’re starting with a very small batch of customers, and will send the rest gradually over the next few weeks.

Reading between the lines, I get the impression from the above that not all ex Avro customers will be on the same tariff.

wrongplanet

youravinalarrrf said:

Latest Octopus update for Avro customers

They've changed it - at 16:35 it reads:

UPDATE 2PM TUESDAY 12TH OCTOBER

Today, we expect to send out final bill emails to the very first handful of Avro customers. This latest email will include your final bill with Avro (including all charges up to the 26th September when Avro ceased trading), and confirmation that your Avro account balance has been transferred over.

It’s crucial we get all this information right for every customer, so we’re moving forward very carefully. Today, we’re starting with a very small batch of customers, and will send the rest gradually over the next few weeks.

No mention of rates and charges now.