Avro Energy reviews: Give your feedback

Vegastare

Just wondering when they send out the final bills and want the dd set up will they give us the increased amount.  After all when the credit we have iis taken off all I want is the idea of the new price....then I can get serious with a bottle of wine

JackRaygun

youravinalarrrf said:

Latest Octopus update for Avro customers

UPDATE 2PM TUESDAY 12TH OCTOBER

Today, we expect to send out the very first final bill emails to a handful of Avro customers. This latest email will include:

• Your final bill with Avro, including all charges up to the 26th September when Avro ceased trading
• Confirmation that your new Octopus account has been set up, your Avro account balance has been transferred over, and that your switch is officially underway (we'll also give details about how to log into your online account)
• Your new Octopus rates and charges

It’s crucial we get all this information right for every customer, so we’re moving forward very carefully. Today, we’re starting with a very small batch of customers, and will send the rest gradually over the next few weeks.

Reading between the lines, I get the impression from the above that not all ex Avro customers will be on the same tariff.

wrongplanet

youravinalarrrf said:

Latest Octopus update for Avro customers

They've changed it - at 16:35 it reads:

UPDATE 2PM TUESDAY 12TH OCTOBER

Today, we expect to send out final bill emails to the very first handful of Avro customers. This latest email will include your final bill with Avro (including all charges up to the 26th September when Avro ceased trading), and confirmation that your Avro account balance has been transferred over.

It’s crucial we get all this information right for every customer, so we’re moving forward very carefully. Today, we’re starting with a very small batch of customers, and will send the rest gradually over the next few weeks.

No mention of rates and charges now.

youravinalarrrf

My guess is that they've probably been as shocked as we were or even more so at just what a mess Avro have managed to create and leave behind them. Octopus' original ambitions to be able to complete this transfer in a speedy fashion seem to have taken quite a nosedive as they're now talkng in weeks not days to achieve it.

Hopefully Octopus have realised that all the estimated annual gas usage calculations printed on every bill do need recalculating and updating!

If it was my choice the Avro staff currently working there would be frogmarched to the exit and kicked down the steps! I bet they're really glad they don't work for me!

Consumerist

Looks as though they are keeping the Avro closing statements separate from the new Octopus accounts. Probably a good idea all round.

QrizB

JackRaygun said:

Reading between the lines, I get the impression from the above that not all ex Avro customers will be on the same tariff.

Tariffs generally vary by region, it would be very unusual for everyone to be on the same one.

Consumerist

Once the Octopus accounts are set up then presumably one can see the associated tariff rates online anyway.

2010

Sky news say another four more energy companies are going bust and are speaking to Ofgem

youravinalarrrf

Latest Octopus update for Avro customers

UPDATE 5PM WEDNESDAY 13TH OCTOBER

Three little updates today –

1. A few days ago, we received an updated customer list from the administrator, including customers who were mid-way through their switch to Avro at the time it ceased trading.
   We have now emailed all customers from this list who hadn’t previously heard from us, letting them know that we’d be taking over their supply. This means we’ve now contacted every single Avro customer – if you’ve not had any emails from us, just get in touch and we’ll help.
2. We’re continuing to slowly send out final Avro bills to small batches of customers, and will gradually send all of them within the next few weeks.
3. Our next step is to officially transfer the energy supply going to Avro customers’ homes so it’s coming from Octopus Energy instead of Avro Energy (in energy industry terms, this is called changing the ‘market participant ID’). There are complex industry rules that dictate how quickly we can do this – we expect it should take 4-6 weeks to complete everyone, and during that time, you won’t be able to switch to another energy supplier without running into complications. We’re planning to contact customers soon with more details about this part of the switch.

youravinalarrrf

Latest Octopus update for Avro customers

UPDATE THURSDAY 14TH OCTOBER

Not too much new to report today, as we're still working hard on the same things we were yesterday (copied below).

We’re continuing to slowly send out final Avro bills to small batches of customers, and will gradually send all of them within the next few weeks.

Our next step is to officially transfer the energy supply going to Avro customers’ homes so it’s coming from Octopus Energy instead of Avro Energy (in energy industry terms, this is called changing the ‘market participant ID’). There are complex industry rules that dictate how quickly we can do this – we expect it should take 4-6 weeks to complete everyone, and during that time, you won’t be able to switch to another energy supplier without running into complications. We’re planning to contact customers soon with more details about this part of the switch.