Avro Energy reviews: Give your feedback

merchcon55

Point of interest: While my Electricity supplier is still showing as Avro, my Gas Supplier has now been updated to Octopus.

So things are definitely moving along.

youravinalarrrf

For those who may be interested I've just received an email from Octopus as below.

They are now referring to the new tariff as "Flexible Avro" and the rates given are exactly the same as those I obtained for the Octopus Flexible Octopus October 2021 V2 tariff.

They expect to have my account up and running "in around 5 days" but the final bill from the Avro's administrators is only expected to be issued "over the next few weeks" whatever that means!

Hello XXXXXX,

Great news: your transfer to Octopus Energy is underway, and we expect to have you properly up and running on our award-winning platform in around 5 days.

Once complete, you'll find all your property details online and be able to check your account balance or history of transactions, submit meter readings - maybe win a credit for doing so! - adjust the date or amount of your payments, or let us know if you're moving house or would like a smart meter.

We're expecting Avro's administrators to issue the final bill for any energy you used before September 26 over the next few weeks. Once it's available, you'll find it in the usual spot on the Avro website - it'll also be available a few days after that in your new Octopus online account.

If your account is in credit once your final bill has been issued, we'll automatically transfer that over to your new Octopus account as well.

You're on Flexible Avro, our always great-value variable tariff.

Your prices (including VAT) are:

• A standing charge of 26.82p per day and 19.89p/kWh for your electricity.
• A standing charge of 26.11p per day and 3.94p/kWh for your gas.

If you have cancelled your Avro Direct Debit, you can set up a new one in your new Octopus account.

That's it for now - thanks for your patience so far, and we hope to have you up and running soon.

Love & power,
The Octopus Energy team

The Direct Debit Guarantee

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
• If there are any changes to the amount, date or frequency of your Direct Debit, Octopus Energy will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request the Octopus Energy to collect a payment, confirmation of the amount and date will be given to you at the time of the request
• If an error is made in the payment of your Direct Debit, by Octopus Energy or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
• If you receive a refund you are not entitled to, you must pay it back when Octopus Energy asks you to

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Octopus Energy.

Consumerist

Could you tell us what region are those rates for?

youravinalarrrf

 Yorkshire

victor2

youravinalarrrf said:

You're on Flexible Avro, our always great-value variable tariff.

Could that mean it's not their "default tariff" and therefore not tied to the OFGEM cap?

st3v31963

I have just received a similar email.  Here are my rates for the south-east region (Kent)

You're on Flexible Avro, our always great-value variable tariff. 

Your prices (including VAT) are:

• A standing charge of 24.03p per day and 21.37p/kWh for your electricity.
• A standing charge of 26.11p per day and 4.01p/kWh for your gas.

MWT

st3v31963 said:

I have just received a similar email.  Here are my rates for the south-east region (Kent)

You're on Flexible Avro, our always great-value variable tariff. 

Your prices (including VAT) are:

• A standing charge of 24.03p per day and 21.37p/kWh for your electricity.
• A standing charge of 26.11p per day and 4.01p/kWh for your gas.

Perfect example... that works out at £10.55 below the cap which matches their promise right from the start that the tariff you are on would be £10 below the cap.

QrizB

victor2 said:

youravinalarrrf said:

You're on Flexible Avro, our always great-value variable tariff.

Could that mean it's not their "default tariff" and therefore not tied to the OFGEM cap?

The SoLR tariff has to be under the Ofgem cap and is fixed for 6 months* from the SoLR taking over.

The Octopus "default tariff", Flexible Octopus, will almost certainly increase at the start of April along with the revised cap so therefore Octopus have to create a special tariff for Avro customers that won't change then.

* Yes I know there's a contradiction in here, what if the cap falls during that time? I haven't read enough of the Ofgem rules to answer this.

victor2

QrizB said:

victor2 said:

youravinalarrrf said:

You're on Flexible Avro, our always great-value variable tariff.

Could that mean it's not their "default tariff" and therefore not tied to the OFGEM cap?

The SoLR tariff has to be under the Ofgem cap and is fixed for 6 months* from the SoLR taking over.

The Octopus "default tariff", Flexible Octopus, will almost certainly increase at the start of April along with the revised cap so therefore Octopus have to create a special tariff for Avro customers that won't change then.

* Yes I know there's a contradiction in here, what if the cap falls during that time? I haven't read enough of the Ofgem rules to answer this.

Thanks. That makes sense!

MWT

QrizB said:

* Yes I know there's a contradiction in here, what if the cap falls during that time? I haven't read enough of the Ofgem rules to answer this.

The general presumption is that since the SoLR tariff also has to have no exit fees then if there were to be a cheaper tariff then customers would simply ask to be moved to that tariff, they probably didn't factor in a situation where suppliers were not accepting people on to their SVR...

In current circumstances it is highly unlikely that the next cap will be lower of course, but it is still a valid question.