Avro Energy reviews: Give your feedback

youravinalarrrf

My guess is that they've probably been as shocked as we were or even more so at just what a mess Avro have managed to create and leave behind them. Octopus' original ambitions to be able to complete this transfer in a speedy fashion seem to have taken quite a nosedive as they're now talkng in weeks not days to achieve it.

Hopefully Octopus have realised that all the estimated annual gas usage calculations printed on every bill do need recalculating and updating!

If it was my choice the Avro staff currently working there would be frogmarched to the exit and kicked down the steps! I bet they're really glad they don't work for me!

Consumerist

Looks as though they are keeping the Avro closing statements separate from the new Octopus accounts. Probably a good idea all round.

QrizB

JackRaygun said:

Reading between the lines, I get the impression from the above that not all ex Avro customers will be on the same tariff.

Tariffs generally vary by region, it would be very unusual for everyone to be on the same one.

Consumerist

Once the Octopus accounts are set up then presumably one can see the associated tariff rates online anyway.

2010

Sky news say another four more energy companies are going bust and are speaking to Ofgem

youravinalarrrf

Latest Octopus update for Avro customers

UPDATE 5PM WEDNESDAY 13TH OCTOBER

Three little updates today –

1. A few days ago, we received an updated customer list from the administrator, including customers who were mid-way through their switch to Avro at the time it ceased trading.
   We have now emailed all customers from this list who hadn’t previously heard from us, letting them know that we’d be taking over their supply. This means we’ve now contacted every single Avro customer – if you’ve not had any emails from us, just get in touch and we’ll help.
2. We’re continuing to slowly send out final Avro bills to small batches of customers, and will gradually send all of them within the next few weeks.
3. Our next step is to officially transfer the energy supply going to Avro customers’ homes so it’s coming from Octopus Energy instead of Avro Energy (in energy industry terms, this is called changing the ‘market participant ID’). There are complex industry rules that dictate how quickly we can do this – we expect it should take 4-6 weeks to complete everyone, and during that time, you won’t be able to switch to another energy supplier without running into complications. We’re planning to contact customers soon with more details about this part of the switch.

youravinalarrrf

Latest Octopus update for Avro customers

UPDATE THURSDAY 14TH OCTOBER

Not too much new to report today, as we're still working hard on the same things we were yesterday (copied below).

We’re continuing to slowly send out final Avro bills to small batches of customers, and will gradually send all of them within the next few weeks.

Our next step is to officially transfer the energy supply going to Avro customers’ homes so it’s coming from Octopus Energy instead of Avro Energy (in energy industry terms, this is called changing the ‘market participant ID’). There are complex industry rules that dictate how quickly we can do this – we expect it should take 4-6 weeks to complete everyone, and during that time, you won’t be able to switch to another energy supplier without running into complications. We’re planning to contact customers soon with more details about this part of the switch.

merchcon55

Point of interest: While my Electricity supplier is still showing as Avro, my Gas Supplier has now been updated to Octopus.

So things are definitely moving along.

youravinalarrrf

For those who may be interested I've just received an email from Octopus as below.

They are now referring to the new tariff as "Flexible Avro" and the rates given are exactly the same as those I obtained for the Octopus Flexible Octopus October 2021 V2 tariff.

They expect to have my account up and running "in around 5 days" but the final bill from the Avro's administrators is only expected to be issued "over the next few weeks" whatever that means!

Hello XXXXXX,

Great news: your transfer to Octopus Energy is underway, and we expect to have you properly up and running on our award-winning platform in around 5 days.

Once complete, you'll find all your property details online and be able to check your account balance or history of transactions, submit meter readings - maybe win a credit for doing so! - adjust the date or amount of your payments, or let us know if you're moving house or would like a smart meter.

We're expecting Avro's administrators to issue the final bill for any energy you used before September 26 over the next few weeks. Once it's available, you'll find it in the usual spot on the Avro website - it'll also be available a few days after that in your new Octopus online account.

If your account is in credit once your final bill has been issued, we'll automatically transfer that over to your new Octopus account as well.

You're on Flexible Avro, our always great-value variable tariff.

Your prices (including VAT) are:

• A standing charge of 26.82p per day and 19.89p/kWh for your electricity.
• A standing charge of 26.11p per day and 3.94p/kWh for your gas.

If you have cancelled your Avro Direct Debit, you can set up a new one in your new Octopus account.

That's it for now - thanks for your patience so far, and we hope to have you up and running soon.

Love & power,
The Octopus Energy team

The Direct Debit Guarantee

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
• If there are any changes to the amount, date or frequency of your Direct Debit, Octopus Energy will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request the Octopus Energy to collect a payment, confirmation of the amount and date will be given to you at the time of the request
• If an error is made in the payment of your Direct Debit, by Octopus Energy or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
• If you receive a refund you are not entitled to, you must pay it back when Octopus Energy asks you to

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Octopus Energy.

Consumerist

Could you tell us what region are those rates for?