Avro Energy reviews: Give your feedback

2010

Consumerist said:

It seems odd that there are different strokes for different folks here. I suspect it might be a browser setting making a difference. I tend to keep my Firefox browser locked down as tight as possible so may have overdone it for the Octopus site. I can wait.

I use Chrome but just tried Edge and the same result,
name, account number and sort code and then it says submit.

2010

UPDATE 2PM FRIDAY 8TH OCTOBER

Yesterday's update is still most relevant today (copied below).

However, as we head towards the weekend (where we will continue to work 24 hours helping Avro customers and continuing the work to move them to our systems), a thank you from the Octopus Energy team to the Avro Energy team, who we were allowed to meet for the first time on Tuesday and who despite the tough times they've been through, have been incredible at learning our systems in super quick time, and helping look after thousands of Avro customers this week. Basically, you guys rock.

NINJA59

If nothing else this proves that the "rot" was only at the top of Avro.

millie

Not sure how I did it. Perhaps they have changed it in the last free days. I chose the same date as the Avro Direct Debit

Consumerist

It looks much the same as my account page except there are no DD details. I notice you don't have any option to change the DD now.

millie

Consumerist said:

It looks much the same as my account page except there are no DD details. I notice you don't have any option to change the DD now.

No I do not seem to have access to change things, The only thing available is to make a one off payment.

QrizB

millie said:

Not sure how I did it. Perhaps they have changed it in the last free days. I chose the same date as the Avro Direct Debit

You've shown me yours, so I'll show you mine:

2010

This is all I get and I don`t want to fill it in and click submit and then can`t choose the amount and when.

millie

Seems strange you have a different account page to me. I do not have smart meters but cant see why that would make difference anyway

QrizB

2010 said:

This is all I get and I don`t want to fill it in and click submit and then can`t choose the amount and when.

You'll need to set up a DD before you can vary it?

@millie perhaps you can only change your DD ever so often (once a month?) so they're hiding the option until it's next available?