Avro Energy reviews: Give your feedback

2010

Nobody wanted Avro to go under but if Octopus does as it says above then we`ve got off lightly compared to some of the horror stories we`ve seen when a supplier goes bust.
Can`t see there`s anywhere to go for the next six months and probably long after that.
On the face of it Octopus seems to be getting on with it.

All through this energy crisis I`ve never once heard anything in the media about north sea gas.
Have they gone bust too?

Telegraph_Sam

" ... I`ve never once heard anything in the media about north sea gas..." Such an obvious question that there must be an (obvious) answer - which is not obvious to me and I'd be interested to know.  Something to do with global supply and diminishing output from the North Sea I suspect but now if ever there was a time would be the time to reactivate borderline gas fields. Unless of course we put environmental aspects before warm homes.

QrizB

Telegraph_Sam said:

" ... I`ve never once heard anything in the media about north sea gas..." Such an obvious question that there must be an (obvious) answer - which is not obvious to me and I'd be interested to know.  Something to do with global supply and diminishing output from the North Sea I suspect but now if ever there was a time would be the time to reactivate borderline gas fields. Unless of course we put environmental aspects before warm homes.

Reactivating an oil or gas field takes years, not days. For example I'm sure that if Shell could switch Brent Alpha, Bravo and Delta back on they would, but the platforms have been removed and cut up.

millie

2010 said:

Nobody wanted Avro to go under but if Octopus does as it says above then we`ve got off lightly compared to some of the horror stories we`ve seen when a supplier goes bust.
Can`t see there`s anywhere to go for the next six months and probably long after that.
On the face of it Octopus seems to be getting on with it.

All through this energy crisis I`ve never once heard anything in the media about north sea gas.
Have they gone bust too?

I have been impressed the way OctopusEnergy have handled things so far. I was able to log into their website which showed an account number and most of my details. I have been able to set up my direct debit and choose an amount and date it is paid. I had cancelled the Avro one. I have set it to £100 as I have £250 credit with Avro and we have been kept updated daily

oliverbrown

The situation is less rosy for customers who were mid switch to Avro at the time of their collapse. I have still not heard a thing from Octopus and I have no idea when my old supplier will get opening readings. 

QrizB

oliverbrown said:

The situation is less rosy for customers who were mid switch to Avro at the time of their collapse. I have still not heard a thing from Octopus and I have no idea when my old supplier will get opening readings. 

Are you still receiving energy through pipes and wires, as applicable? Then relax, it will all get sorted out.

oliverbrown

QrizB said:

Are you still receiving energy through pipes and wires, as applicable? Then relax, it will all get sorted out.

I am keen to get a final bill from my old supplier as soon as possible, I don't want that credit balance tied up with yet another SoLR if they go under. 

MWT

oliverbrown said:

The situation is less rosy for customers who were mid switch to Avro at the time of their collapse. I have still not heard a thing from Octopus and I have no idea when my old supplier will get opening readings. 

It is just going to take a while, but they did say this a week ago, so if you have not done as asked then now would be a good time...

"If you think you are an Avro customer, and haven't heard from us at all yet, please email us on avro@octopus.energy and we will investigate."

Consumerist

millie said:

I have been impressed the way OctopusEnergy have handled things so far. I was able to log into their website which showed an account number and most of my details. I have been able to set up my direct debit and choose an amount and date it is paid. I had cancelled the Avro one. I have set it to £100 as I have £250 credit with Avro and we have been kept updated daily

I'm in a similar situation but, although I am able to log in to the new account, I am not able to set anything up because they say they don't yet have my address. So I'm just waiting for them to import data from Avro.

2010

millie said:

2010 said:

Nobody wanted Avro to go under but if Octopus does as it says above then we`ve got off lightly compared to some of the horror stories we`ve seen when a supplier goes bust.
Can`t see there`s anywhere to go for the next six months and probably long after that.
On the face of it Octopus seems to be getting on with it.

All through this energy crisis I`ve never once heard anything in the media about north sea gas.
Have they gone bust too?

I have been impressed the way OctopusEnergy have handled things so far. I was able to log into their website which showed an account number and most of my details. I have been able to set up my direct debit and choose an amount and date it is paid. I had cancelled the Avro one. I have set it to £100 as I have £250 credit with Avro and we have been kept updated daily

When you set up a DD can you name the amount and date during the process?
I`ve logged in and it and they want name, account number and sort code and then it says submit.
If I press submit, does it then let me name the amount and date taken?