Avro Energy reviews: Give your feedback

MWT

Alpha_5 said:

I wonder if Octopus already know how much existing and former customer credit balances are owed in total? It would be interesting to know the amount. 

Not yet, closing bills will need to be finalised and remaining balances transferred, so that is still going to take a little time.

JohnB47

I'm confused about the statement by Octopus:

"The prices Avro were charging were unsustainable, which is why they went out of business. Your Avro tariff came to an end on 26th September - the point the company ceased trading".

I took note of many media reports that said Avro ceased trading on 22nd September and I took a reading then (but didn't supply it to Avro). I didn't take a reading on 26th September. When requested by Octopus, I took a reading on 1st Oct and supplied that to Octopus.

I'm sure this will all come out in the wash but where did the 26th Sept. date come from?

victor2

JohnB47 said:

I'm confused about the statement by Octopus:

"The prices Avro were charging were unsustainable, which is why they went out of business. Your Avro tariff came to an end on 26th September - the point the company ceased trading".

I took note of many media reports that said Avro ceased trading on 22nd September and I took a reading then (but didn't supply it to Avro). I didn't take a reading on 26th September. When requested by Octopus, I took a reading on 1st Oct and supplied that to Octopus.

I'm sure this will all come out in the wash but where did the 26th Sept. date come from?

I think the 26th was when OFGEM appointed Octopus to take over, so even though Avro ceased trading on the 22nd, customers will be charged at the Avro rate until the 26th, or whatever readings were supplied/estimated for that day.

MWT

victor2 said:

I think the 26th was when OFGEM appointed Octopus to take over, so even though Avro ceased trading on the 22nd, customers will be charged at the Avro rate until the 26th, or whatever readings were supplied/estimated for that day.

Energy suppliers are not permitted to appoint administrators or cease trading until the SoLR has been appointed, hence the date that has been selected.

It is an oddity of the license requirements intended to ensure continuity of service to customers but it creates a little tension between the desire of the Directors not to be trading while insolvent yet not being able to properly cease trading without approval from Ofgem.

JohnB47

Ok, thanks for that clarification. 

polymaff

Not a good start.  Octopus accepted my Avro email address and set up an account - but with the wrong property address.

Not all wrong - so they've got access to Avro's data.  I can't see how one corrects this online.

Who lives at 9 Coral Drive?  Not me...

Consumerist

If they have emailed you to tell you they have opened your account then it might be best to email/phone them. If they haven't yet advised you they have opened your account it might be better to wait until they have.

youravinalarrrf

Second update from Octopus for Avro customers on Tuesday 5th October

UPDATE 4PM TUESDAY 5 OCTOBER

A second update today...

For the first time today we've been able to meet the Avro Energy team. Late on Friday 24th September we were asked by Ofgem, the energy regulator, to step in and look after Avro's customers, but we had to wait until today to engage with their team directly (we had to go through various conversations first with the administrator appointed to look after Avro after it stopped trading).

We now have a team of senior managers based at their office in Hinckley meeting a great team who have been working under difficult circumstances for the last couple of weeks. If they're reading - a personal thank you from all of us to all of you for welcoming us so kindly.

We've also already started working with those teams to understand how we can most smoothly move Avro customers over to our systems, and training them on Octopus systems to help the migration - so if you have contacted us and we haven't got back to you, please bear with us whilst we ramp up those teams over the next few days.

wrongplanet

That's interesting and makes sense. They're effectively taking over the operations side of the company, at least until they've transferred all the customers over.

Consumerist

Perhaps, if anyone is notified by Octopus that their account has been opened/updated they would pass the word on here.