Avro Energy reviews: Give your feedback

youravinalarrrf

Second update from Octopus for Avro customers on Tuesday 5th October

UPDATE 4PM TUESDAY 5 OCTOBER

A second update today...

For the first time today we've been able to meet the Avro Energy team. Late on Friday 24th September we were asked by Ofgem, the energy regulator, to step in and look after Avro's customers, but we had to wait until today to engage with their team directly (we had to go through various conversations first with the administrator appointed to look after Avro after it stopped trading).

We now have a team of senior managers based at their office in Hinckley meeting a great team who have been working under difficult circumstances for the last couple of weeks. If they're reading - a personal thank you from all of us to all of you for welcoming us so kindly.

We've also already started working with those teams to understand how we can most smoothly move Avro customers over to our systems, and training them on Octopus systems to help the migration - so if you have contacted us and we haven't got back to you, please bear with us whilst we ramp up those teams over the next few days.

wrongplanet

That's interesting and makes sense. They're effectively taking over the operations side of the company, at least until they've transferred all the customers over.

Consumerist

Perhaps, if anyone is notified by Octopus that their account has been opened/updated they would pass the word on here.

polymaff

Consumerist said:

If they have emailed you to tell you they have opened your account then it might be best to email/phone them. If they haven't yet advised you they have opened your account it might be better to wait until they have.

I did email Octopus.  First reply: "What's your full name".  Second reply: "Please get in touch in about 4 weeks time"

I hope that they're not planning to write to me in the mean time!

Consumerist

Sounds to me that they are in a holding pattern. Understandable in the circumstances.

victor2

Given that Octopus have to transfer over in excess of half a million accounts, along with whatever issues in terms of credit and debit balances they had, you can understand it taking some time. Add to that the fact that the new Octopus tariff will be considerably higher than the rates existing customers were on (and drove Avro out of business), and even if they get 100% transferred over without errors, there will inevitably be negative publicity on social media and other places about them.

You can envisage the type of posts that will appear on here...

"I was switched to Octopus against my choice and they've increased by payments by £xx" etc.

youravinalarrrf

My only question at the moment is why Octopus are still being very coy about the exact name of the tariff we are being transferred on to. To date they have only ever referred to it as Flexible Octopus leaving us to guess the rest.

We think we know what the tariff is called but do we really?

Consumerist

As mentioned in an earlier post, they refer to the charges for our prospective tariff as "currently" £10 under the cap. So it's not clear to me whether another £10 pa could be on the cards. Others seem to think not.

youravinalarrrf

Latest Octopus update for Avro customers

UPDATE 1PM WEDNESDAY 6TH OCTOBER

We are now underway with training the awesome Avro teams on our systems. This means for the very first time we will be able to help Avro customers with dual access to both the Avro and Octopus systems. Thank for those who have had to wait for us to have access to Avro systems to help with their query - we will get back to you soon now we are starting to get this access.

We are also almost ready to start producing a small number of final bills from the Avro systems, which will quickly ramp up over the coming weeks.

wakeupalarm

Consumerist said:

As mentioned in an earlier post, they refer to the charges for our prospective tariff as "currently" £10 under the cap. So it's not clear to me whether another £10 pa could be on the cards. Others seem to think not.

I agree with you. Why have the term "Currently".  As far as I am aware they only need to keep the rate below or at the cap, not fix it for 6 months.  They could decide to increase it by £10 once we are all transferred over.

Or maybe they will have a xmas party and decide they need to pay for it.  Or maybe the directors will want to transfer it to their family businesses!