Avro Energy reviews: Give your feedback

youravinalarrrf

Latest Octopus Update For Avro Customers

UPDATE 2PM MONDAY 4 OCTOBER

We are hoping to get access to Avro systems over the next couple of days, and to meet all their staff. We are aiming to then contact all Avro customers again, by email or letter, with the latest information and timescales for moving your account over to us.

Please continue to check out the FAQs below - and thank you all for bearing with us.

youravinalarrrf

Latest Octopus Update For Avro Customers

UPDATE 11AM TUESDAY 5 OCTOBER

Thank you for your continuing patience. We are now starting to set up Octopus accounts for you. Any credit balance is protected and will be added to your Octopus Energy account but we have not started moving any balances over to our systems yet - we are hoping this will start to happen over the next week or so, and we will be in contact with you directly with more information, and to confirm the rates you will be paying with us.

The prices Avro were charging were unsustainable, which is why they went out of business. Your Avro tariff came to an end on 26th September - the point the company ceased trading. Customers will be moved onto our Flexible Octopus tariff, which is currently £10 under the price cap. This is currently cheaper than anything else available from any other large supplier and also cheaper than the fixed prices we're currently offering new customers on our website.

For most people however,, this is an increase, and we are sorry about that. We know how hard it is when prices rise. Wholesale costs, which make up 50% of your bill, are up over 300% in the last year - meaning new tariffs are more expensive across the board.

Consumerist

UPDATE 11AM TUESDAY 5 OCTOBER

. . . Customers will be moved onto our Flexible Octopus tariff, which is currently £10 under the price cap. This is currently cheaper than anything else available from any other large supplier and also cheaper than the fixed prices we're currently offering new customers on our website.

Is that a warning, I wonder, that prices could increase before April?

QrizB

Consumerist said:

UPDATE 11AM TUESDAY 5 OCTOBER

. . . Customers will be moved onto our Flexible Octopus tariff, which is currently £10 under the price cap. This is currently cheaper than anything else available from any other large supplier and also cheaper than the fixed prices we're currently offering new customers on our website.

Is that a warning, I wonder, that prices could increase before April?

No. SoLR tariffs have to be fixed for 6 months.

westv

My transfer from EDF to Avro was supposed to have completed yesterday but I'm assuming it might be a week or two before I hear from Octopus?

oliverbrown

westv said:

I'm assuming it might be a week or two before I hear from Octopus?

I was speculating before that customers in mid-switch to Avro at the time of their collapse might be treated as a single entity once the last switch has completed. I've certainly not heard anything despite my switch being completed some days ago.

Consumerist

I would think that by the time Octopus gets full access to Avro's account data, all switches will have completed anyway so will be treated as the rest of Avro's former customers.

oliverbrown

Consumerist said:

I would think that by the time Octopus gets full access to Avro's account data, all switches will have completed anyway

Apparently Octopus have already started setting up accounts for Avro customers, so they have access now.

Alpha_5

I wonder if Octopus already know how much existing and former customer credit balances are owed in total? It would be interesting to know the amount. 

oliverbrown

Alpha_5 said:

I wonder if Octopus already know how much existing and former customer credit balances are owed in total? It would be interesting to know the amount. 

Some people have said they can get preliminary access by doing a forgotten password request with your Avro email address: https://octopus.energy/forgotten-password/

The information should pop up there at some point.