Avro Energy reviews: Give your feedback

youravinalarrrf

Avro's Homepage has been updated recently with the following information which may be of use to some users.

Avro Energy Limited in administration (“the Company”)

On 26 September 2021 Ofgem transferred the Company’s customers to Octopus Energy Limited as part of the Supplier of Last Resort (“SoLR”) regulated process. Energy supplies have remained secure throughout this process, with Octopus Energy Limited supplying energy to all customers from this date. The Company ceased supply of energy from 26 September 2021.

Following completion of the Ofgem regulatory process, on 29 September 2021 Mike Thomas Denny, Mark Granville Firmin and Paul Lewis Berkovi of Alvarez & Marsal Europe LLP were appointed as Joint Administrators to the Company

Support and advice is available on the Ofgem website for both domestic customers and non-domestic customers. Alternatively, if customers need additional support in England and Wales, they can call Citizens Advice on 0808 223 1133 or email them via their webform. In Scotland, they can contact Advice Direct Scotland on 0808 196 8660 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

Frequently Asked Questions

1. As a customer what do I need to do?

You do not need to do anything at this point other than take your meter readings as at 26 September 2021 (or as close as possible) and submit to Avro Energy Limited in administration in the normal way.

Your energy supply has been transferred to Octopus Energy Limited as at 26 September 2021. They will be in contact with you in due course to set up a new account. In the meantime, your energy supply is secured and will not be affected.

2. Should I take a meter reading?

Yes. Please take your meter readings as at 26 September 2021 (or as close as possible) and submit to Avro Energy Limited in administration in the normal way.

3. What happens if I have a debit balance?

Do not worry, the Company in administration will be in contact with you in due course with a final bill which will include all outstanding amounts.

4. What happens if I have a credit balance?

Do not worry, all overpayments will be transferred to your new energy supplier who will be in contact with you in due course.

5. What will happen to my Direct Debit?

You do not need to make any amendments or take steps to cancel your direct debits at this point in time. The Company in administration will be in contact with you regarding a final bill which will cover the period up to the point of the supplier switch. Any energy used after this point will be billed by your new energy supplier, Octopus Energy Limited.

6. What will happen if I’m already in the process of switching supplier?

If you are in the process of switching suppliers, it would be expected that all switches will go ahead as expected (which would generally be subject to industry rejections and/or customer action (i.e. cooling off period)). Please contact your new supplier if you have any queries.

7. What happens if I have already switched supplier?

If you have already switched supplier, you do not need to do anything. The Company in administration will be in touch regarding any outstanding amounts owed in the form of a final bill. If your account is paid up to the date of your departure, you will not need to take any further action.

8. What happens if I’m moving to a new house?

If you are about to move to a new house, then Octopus Energy Limited will now be managing your energy supply. They will be in contact with you in due course and you will need to notify them regarding a change of address. If your move out date was before Avro Energy Limited in administration went into administration, assuming you notified the Company in administration of your move, they will be contacting you with a final bill in due course.

9. What tariff will I be on with Octopus Energy Limited?

Please contact your new energy supplier who will be able to explain your new tariff. Octopus Energy Limited avro@octopus.energy.

10. Who can I contact for additional information?

If you need any information regarding your energy supply, you will need to contact your new energy

supplier, Octopus Energy Limited avro@octopus.energy.
If you have a query relating to your outstanding account with Avro Energy Limited, then don’t worry

we will be in touch in due course.

11. What do I do if there is something wrong with my gas or power supply?

If there is something wrong with your gas or power supply you need to contact your new energy supplier, Octopus Energy Limited – Email avro@octopus.energy.

12. What do I do if there is a power cut?

In the event of a power cut you will need to call your new energy supplier, Octopus Energy Limited on 08456 589 655.

13. Will my gas or power supply be cut-off?

No. Your energy supply will not be cut off and has now been transferred to Octopus Energy Limited. Your new supplier will be in touch with you in due course and the Company in administration will be in contact regarding a final bill.

14. What will happen if I can’t pay my bill?

 If you have outstanding amounts on your account, you will be contacted in due course by the Company in administration with a final bill that will include all outstanding amounts up to the date of switching supplier. At this point you will be able to speak to someone about methods of payment. All energy used after the date of switching will be billed by your new energy supplier, Octopus Energy Limited. Any questions about future billing can be answered by Octopus Energy Limited – Email avro@octopus.energy.

Consumerist

This is Money interview with Octopus CEO regarding Avro

See: <This is Money>. May be of some interest.

wrongplanet

Dolor said:

Once your Octopus account is set up, you can change the monthly DD amount yourself via the App.

The mention of 'App' had me worried but I see it's only a wrapper for the normal online account access:

https://octopus.energy/blog/our-online-account-and-app/

youravinalarrrf

Latest Octopus Update For Avro Customers

UPDATE 2PM MONDAY 4 OCTOBER

We are hoping to get access to Avro systems over the next couple of days, and to meet all their staff. We are aiming to then contact all Avro customers again, by email or letter, with the latest information and timescales for moving your account over to us.

Please continue to check out the FAQs below - and thank you all for bearing with us.

youravinalarrrf

Latest Octopus Update For Avro Customers

UPDATE 11AM TUESDAY 5 OCTOBER

Thank you for your continuing patience. We are now starting to set up Octopus accounts for you. Any credit balance is protected and will be added to your Octopus Energy account but we have not started moving any balances over to our systems yet - we are hoping this will start to happen over the next week or so, and we will be in contact with you directly with more information, and to confirm the rates you will be paying with us.

The prices Avro were charging were unsustainable, which is why they went out of business. Your Avro tariff came to an end on 26th September - the point the company ceased trading. Customers will be moved onto our Flexible Octopus tariff, which is currently £10 under the price cap. This is currently cheaper than anything else available from any other large supplier and also cheaper than the fixed prices we're currently offering new customers on our website.

For most people however,, this is an increase, and we are sorry about that. We know how hard it is when prices rise. Wholesale costs, which make up 50% of your bill, are up over 300% in the last year - meaning new tariffs are more expensive across the board.

Consumerist

UPDATE 11AM TUESDAY 5 OCTOBER

. . . Customers will be moved onto our Flexible Octopus tariff, which is currently £10 under the price cap. This is currently cheaper than anything else available from any other large supplier and also cheaper than the fixed prices we're currently offering new customers on our website.

Is that a warning, I wonder, that prices could increase before April?

QrizB

Consumerist said:

UPDATE 11AM TUESDAY 5 OCTOBER

. . . Customers will be moved onto our Flexible Octopus tariff, which is currently £10 under the price cap. This is currently cheaper than anything else available from any other large supplier and also cheaper than the fixed prices we're currently offering new customers on our website.

Is that a warning, I wonder, that prices could increase before April?

No. SoLR tariffs have to be fixed for 6 months.

westv

My transfer from EDF to Avro was supposed to have completed yesterday but I'm assuming it might be a week or two before I hear from Octopus?

oliverbrown

westv said:

I'm assuming it might be a week or two before I hear from Octopus?

I was speculating before that customers in mid-switch to Avro at the time of their collapse might be treated as a single entity once the last switch has completed. I've certainly not heard anything despite my switch being completed some days ago.

Consumerist

I would think that by the time Octopus gets full access to Avro's account data, all switches will have completed anyway so will be treated as the rest of Avro's former customers.