Avro Energy reviews: Give your feedback

youravinalarrrf

Has anyone obtained a statement from Avro dated on or after the 26th September?

[Deleted User]

wrongplanet said:

2010 said:

OK if Octopus knows your actual usage.

Good point. One assumes they will have access to all Avro's data and will calculate payments based either on the figures used by Avro to set the the current monthly payment or on the past 12 months consumption.The £88/month comes from former and the latter gives £90/month.

Once your Octopus account is set up, you can change the monthly DD amount yourself via the App. I have been with Octopus for nearly 4 years and my DD changes have never been challenged.

BooJewels

youravinalarrrf said:

Has anyone obtained a statement from Avro dated on or after the 26th September?

I haven't.  I never even got the one I expected a few days after giving them my readings on 1st September - I had a bad feeling then.  My last one was early August.  Although my September reads show in the history. I keep good records, so I know what I've used/spent and what my credit balance should be - at least until the 22nd September - by fluke, I'd taken a reading that day, as it's not a property I live in, but I stayed for a few days and took a reading as I left, as I always do.  I submitted my usual reading for 1st October, as usual. 

From that point on, all bets are off as to the exact cost of the fuel and which tariff kicks in when.  But at least my reading history is regular and consistent.  Apart from the obvious unease at price increases, I'm not worried, it'll sort itself over time, we just need to give them time to sort it all out - it must be a mammoth undertaking.  The lights are still on, so that's the important thing.

I'm with Octopus at home and that was a SOLR transfer some time back and it all went smoothly enough - details drifted in periodically.  The one thing I do like about Octopus is how quickly they adjust your account after meter readings and an accurate bill arrives within about 20 minutes.  British Gas could well learn from them - my gas billing would be unfathomable if I didn't do it for myself every month.

wiseonesomeofthetime

My latest statement was produced, as normal, on 11th September and visible online about a week later.

No statement produced for my mom's account, which is normally 29th of the month.

wrongplanet

half_empty said:

Ran a few myself but need to see what their calculations for meter readings gas units to kwh is the same, I understand there

Variation in the calorific value. etc doesn't make that much difference.

youravinalarrrf

Latest Update From Octopus For Avro Customers

It looks to me like the Administrators are now possibly dragging their feet. Of course that will dependent on what mess Avro have left behind them.

UPDATE 11AM SUNDAY 3 OCTOBER.

Thanks to everyone who's been patient over the last few days whilst our team gets back to you. We still don't have access to Avro systems, and whilst we have senior managers now located close to Avro's offices, we are still working with the administrator to get access to their team and systems. Please continue to bear with us as there continues to be limited account information we can give you at the moment - we are expecting this to change over the next few days as we get full access.

Please do check out the FAQs below - we are getting quite a few questions about tariff details, Direct Debits and the Warm Home Discount and have tried to share as much information as possible.

Our CEO Greg has also tweeted about what we are doing to look after Avro customers, and been interviewed by This Is Money commenting on the current situation:

Greg's tweet about Avro

Greg's interview with This Is Money

alanwsg

youravinalarrrf said:

Has anyone obtained a statement from Avro dated on or after the 26th September?

Yes, I input my meter readings on the 24th Sep and got a statement on the 28th Sep.
Which are the normal dates for me.

youravinalarrrf

Avro's Homepage has been updated recently with the following information which may be of use to some users.

Avro Energy Limited in administration (“the Company”)

On 26 September 2021 Ofgem transferred the Company’s customers to Octopus Energy Limited as part of the Supplier of Last Resort (“SoLR”) regulated process. Energy supplies have remained secure throughout this process, with Octopus Energy Limited supplying energy to all customers from this date. The Company ceased supply of energy from 26 September 2021.

Following completion of the Ofgem regulatory process, on 29 September 2021 Mike Thomas Denny, Mark Granville Firmin and Paul Lewis Berkovi of Alvarez & Marsal Europe LLP were appointed as Joint Administrators to the Company

Support and advice is available on the Ofgem website for both domestic customers and non-domestic customers. Alternatively, if customers need additional support in England and Wales, they can call Citizens Advice on 0808 223 1133 or email them via their webform. In Scotland, they can contact Advice Direct Scotland on 0808 196 8660 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

Frequently Asked Questions

1. As a customer what do I need to do?

You do not need to do anything at this point other than take your meter readings as at 26 September 2021 (or as close as possible) and submit to Avro Energy Limited in administration in the normal way.

Your energy supply has been transferred to Octopus Energy Limited as at 26 September 2021. They will be in contact with you in due course to set up a new account. In the meantime, your energy supply is secured and will not be affected.

2. Should I take a meter reading?

Yes. Please take your meter readings as at 26 September 2021 (or as close as possible) and submit to Avro Energy Limited in administration in the normal way.

3. What happens if I have a debit balance?

Do not worry, the Company in administration will be in contact with you in due course with a final bill which will include all outstanding amounts.

4. What happens if I have a credit balance?

Do not worry, all overpayments will be transferred to your new energy supplier who will be in contact with you in due course.

5. What will happen to my Direct Debit?

You do not need to make any amendments or take steps to cancel your direct debits at this point in time. The Company in administration will be in contact with you regarding a final bill which will cover the period up to the point of the supplier switch. Any energy used after this point will be billed by your new energy supplier, Octopus Energy Limited.

6. What will happen if I’m already in the process of switching supplier?

If you are in the process of switching suppliers, it would be expected that all switches will go ahead as expected (which would generally be subject to industry rejections and/or customer action (i.e. cooling off period)). Please contact your new supplier if you have any queries.

7. What happens if I have already switched supplier?

If you have already switched supplier, you do not need to do anything. The Company in administration will be in touch regarding any outstanding amounts owed in the form of a final bill. If your account is paid up to the date of your departure, you will not need to take any further action.

8. What happens if I’m moving to a new house?

If you are about to move to a new house, then Octopus Energy Limited will now be managing your energy supply. They will be in contact with you in due course and you will need to notify them regarding a change of address. If your move out date was before Avro Energy Limited in administration went into administration, assuming you notified the Company in administration of your move, they will be contacting you with a final bill in due course.

9. What tariff will I be on with Octopus Energy Limited?

Please contact your new energy supplier who will be able to explain your new tariff. Octopus Energy Limited avro@octopus.energy.

10. Who can I contact for additional information?

If you need any information regarding your energy supply, you will need to contact your new energy

supplier, Octopus Energy Limited avro@octopus.energy.
If you have a query relating to your outstanding account with Avro Energy Limited, then don’t worry

we will be in touch in due course.

11. What do I do if there is something wrong with my gas or power supply?

If there is something wrong with your gas or power supply you need to contact your new energy supplier, Octopus Energy Limited – Email avro@octopus.energy.

12. What do I do if there is a power cut?

In the event of a power cut you will need to call your new energy supplier, Octopus Energy Limited on 08456 589 655.

13. Will my gas or power supply be cut-off?

No. Your energy supply will not be cut off and has now been transferred to Octopus Energy Limited. Your new supplier will be in touch with you in due course and the Company in administration will be in contact regarding a final bill.

14. What will happen if I can’t pay my bill?

 If you have outstanding amounts on your account, you will be contacted in due course by the Company in administration with a final bill that will include all outstanding amounts up to the date of switching supplier. At this point you will be able to speak to someone about methods of payment. All energy used after the date of switching will be billed by your new energy supplier, Octopus Energy Limited. Any questions about future billing can be answered by Octopus Energy Limited – Email avro@octopus.energy.

Consumerist

This is Money interview with Octopus CEO regarding Avro

See: <This is Money>. May be of some interest.

wrongplanet

Dolor said:

Once your Octopus account is set up, you can change the monthly DD amount yourself via the App.

The mention of 'App' had me worried but I see it's only a wrapper for the normal online account access:

https://octopus.energy/blog/our-online-account-and-app/