Avro Energy reviews: Give your feedback

youravinalarrrf

Why are Avro still sending out meter reading reminders even today?

My understanding is that they are no longer in business and Octopus have taken over with effect from 26th September.

My meter readings have already been provided for both 22nd September (when Avro announced they had ceased trading) and 26th September (the date when Octopus stated they had officially taken over from).

I have no intention of providing Avro with any further meter readings!

mikeyorkie10

i got one yesterday as well ????

alleycat`

I got a lovely reminder my direct debit was going to be taken in 5 days time...

I suspect someone forgot to turn off all the automated reminder software.

In the end I've resorted to cancelling it and re-creating a new one with Octopus.

phillw

alleycat` said:

I got a lovely reminder my direct debit was going to be taken in 5 days time...

I suspect someone forgot to turn off all the automated reminder software.

In the end I've resorted to cancelling it and re-creating a new one with Octopus.

Octopus claim they will receive the money Avro are taking, however I'm not convinced & I cancelled mine and set up a new one.

phillw

youravinalarrrf said:

Why are Avro still sending out meter reading reminders even today?

Nobody has turned it off, the software is probably hosted elsewhere.

Who is going to pay for the work to turn it off?

oliverbrown

phillw said:
Who is going to pay for the work to turn it off?

Who knows, but work on the old systems is still happening, e.g. the "finalread" website which was sent to customers a couple of days ago. 

youravinalarrrf

phillw said:

youravinalarrrf said:

Why are Avro still sending out meter reading reminders even today?

Nobody has turned it off, the software is probably hosted elsewhere.

Who is going to pay for the work to turn it off?

I would hope that it would be the first action taken by any appointed responsible and competent administrator to make their job easier and less complicated? .......but then again this is Avro!

MWT

The administrators have only just been appointed so it is not surprising that the existing systems were still running on auto-pilot...

The process of entering administration for an energy supplier is a bit different to other UK companies.

They have to notify Ofgem first and trigger the SoLR process and get approval from Ofgem, only after that can they actually go into administration.

Net result is it adds a delay during which the billing systems keep running before they can properly hand over to the administrators.

victor2

Here's an interesting one...

I look after an Avro account with an E7 electric meter, acually a now dumb smart meter installed by E.on quite some years back. The Avro tariff was single rate and they accepted both readings, as does the page set up for the Octopus readings.

The flexible Octopus tariff has both single and E7 rates. Don't really want to go back to E7. I wonder what Octopus will do with it?

youravinalarrrf

Octopus Update 11am Friday 1st October

UPDATE 11AM FRIDAY 1 OCTOBER.

We have added a Frequently Asked Questions section to the bottom of this blog based on what customers have been asking us (see above for quick link). If you have emailed, please bear with us, we are aiming to respond to everyone within a day, and have teams working 24 hours to get support in place.

Thank you to everyone who clicked the link in the email we've sent you to give us meter readings, and who has set up a Direct Debit with us. Those who have had a DD taken by Avro today, please don't worry - the business is in the hands of the administrators and your money is safe, and will be added to your account. The next DD will be automatically paid to Octopus Energy once we have migrated your account details over to us.

If you think you are an Avro customer, and haven't heard from us by the end of this week, please email us on avro@octopus.energy and we will investigate.

Please be reassured that you will not be left without power, and if you have a credit balance with Avro, it will be transferred safely to your Octopus Energy account.