Avro Energy reviews: Give your feedback

[Deleted User]

Consumerist said:

Octopus has said on its web-site that the tariff they will put us on will be priced at £10 under the cap. This implies that prices, whilst the cap remains, cannot increase by very much. So you will effectively be on a very-nearly fixed rate until April when the cap is revised again.

The regulations are different for SoLRs. The Ofgem-agreed tariff is a deemed tariff that is fixed for 6 months. After that the supplier is no longer a  SoLR. From the SoLR regulations:

Deemed contracts and customer balances 

2.20. We will seek information on a SoLR’s proposed deemed contract rate.12 A SoLR’s deemed contract prices can reflect no more than the reasonable costs of supply (including costs attributable to the purchase of gas or electricity at short notice), together with a reasonable profit. 

2.21. Once appointed, a SoLR will be able to charge the failed supplier’s customers on the basis of its deemed contract rate. This will cover the period from appointment until customers have agreed a replacement contract rate with the SoLR or another supplier of their choice, or the six month period of SoLR appointment expires, whichever is earlier. We will consider the SoLR deemed contract prices in terms of what is best overall for the customer groups involved. 

2.22. We consider that it is important that the failed supplier’s customers can switch to an alternative supplier if they wish to. A SoLR must not charge a termination fee if a customer takes supply from another supplier. 

oliverbrown

millie said:

OctopusEnergy sent an email with a link to enter meter reading for customers having trouble doing it on the Avro site

People in the process of switching to Avro have not been sent any communications to date.

victor2

Pootle1 said:

I know they've gone bust but I've just moved to Avro from Igloo. I can't enter my initial gas readings on the Avro website; electricity I can.

I've been trying since yesterday, using several browsers. Is anyone having the same problem?

This is the link Octopus sent for Avro customers to enter their readngs:

https://avrofinalread.redfishuk.com/Default

You need your Avro account number and postcode.

oliverbrown

victor2 said:

https://avrofinalread.redfishuk.com/Default

I wonder if that link is applicable to people wishing to enter their Avro opening reading.

Anyanka1

oliverbrown, is there no way you can stop the switch to Avro?  It seems to me it would be better to avoid the whole debacle altogether if you can.

Thanks to all the helpful, non-patronising posters on here for a whole load of information.  I suppose, eventually, Octopus will be able to see the readings already on the Avro website (whether we can or not) so perhaps I should tell them the ones I input on 26th... Having said which, I am reluctant to set up a DD with a company I am not technically switched to yet when I have more than enough credit for now.  I am sure (I hope) Octopus are unlikely to join the ranks of failed energy suppliers any time soon but, given the market, how can we know?

I just wish they would communicate and stop telling us not to contact them and, most of all, lose the "Love and power" signature!  Very unprofessional, I think.  What are they, flower children?

Huh.  Update.  Good thing I did not bother to give them meter readings yet.

oliverbrown

Anyanka1 said:

oliverbrown, is there no way you can stop the switch to Avro?  It seems to me it would be better to avoid the whole debacle altogether if you can.

Far too late for that. Octopus have been saying it's possible for the old supplier to cancel 7 days into a switch, but all switches to Avro are over 7 days old now.

Anyanka1

I think I would still ask the question but your call, of course.

youravinalarrrf

Latest Octoplus Update Re Avro Customers

UPDATE 12PM THURSDAY 30 SEPT.

The administrator for Avro has only just been appointed, which means we haven't been able to engage with Avro's team yet, or get full access to their systems. This means we're still not able to help as much as we'd like on individual account queries, so please don't contact us unless essential. Our team have been working 24 hours a day to get support in place and we won't stop until we have all the information necessary to help but please continue to bear with us.

You should now have received a second email, asking for you to give us your meter readings and set up a Direct Debit if you haven't already. If you've already sent your readings to us, please input them again if you can, as up to now we didn't have access to Avro's technology partners to store them.

Letters to anyone who didn't have an email address registered with Avro, are also now on their way.

If you think you are an Avro customer, and haven't heard from us by the end of this week, please email us on avro@octopus.energy and we will investigate.

Please be reassured that you will not be left without power, and if you have a credit balance with Avro, it will be transferred safely to your Octopus Energy account.

oliverbrown

If you think you are an Avro customer, and haven't heard from us by the end of this week, please email us on avro@octopus.energy and we will investigate.

That's new, previously they were advising anyone who hasn't been contacted to get in touch immediately.

Consumerist

IanManc said:

The poster hadn't applied for the tariff three weeks earlier, and the tariff hadn't been available three weeks earlier.

I said the poster had probably applied to SWITCH three weeks earlier, which was correct.

Edit

This is an open forum for all members to make contributions. If it is so important to you that no-one else contributes to your comments then, in future, I suggest you PM the poster.