Avro Energy reviews: Give your feedback

Consumerist

MWT said:

As Dolor as said, I am sure the announcement of the tariff details will be made very soon now and the odds are it will be the October V2 Flexible tariff that currently appears on their website as it matches the promise of being set £10 below the cap.

I've only just realised the v2 rates are now on the Octopus web-site. They weren't there when I checked yesterday.

I think you're probably right that it will be those rates we get. Thanks for the heads-up on the rates being published.

Grumpy_Old_Duffer

Finally managed to get pdf files of my last bills with Avro. Don't know if others were having the same problem, but when I (eventually) managed to get to the page showing a summary of my last few bills I was selecting the 'View' button and only getting a page showing

{
"message": "Service Unavailable"
}

but by repeating the process by selecting the 'View' button 4 or 5 times it then gave me the option to download the pdf file of the bill. 
Hope this helps others and I'm not repeating what someone else has already said. 

Pootle1

I know they've gone bust but I've just moved to Avro from Igloo. I can't enter my initial gas readings on the Avro website; electricity I can.

I've been trying since yesterday, using several browsers. Is anyone having the same problem?

oliverbrown

Pootle1 said:

I can't enter my initial gas readings on the Avro website; electricity I can.

You are doing better than me, I cannot enter either gas or electricity.

millie

OctopusEnergy sent an email with a link to enter meter reading for customers having trouble doing it on the Avro site

2010

Even up to today. As the new cap and Octopus rate starts tomorrow. 

[Deleted User]

Consumerist said:

Octopus has said on its web-site that the tariff they will put us on will be priced at £10 under the cap. This implies that prices, whilst the cap remains, cannot increase by very much. So you will effectively be on a very-nearly fixed rate until April when the cap is revised again.

The regulations are different for SoLRs. The Ofgem-agreed tariff is a deemed tariff that is fixed for 6 months. After that the supplier is no longer a  SoLR. From the SoLR regulations:

Deemed contracts and customer balances 

2.20. We will seek information on a SoLR’s proposed deemed contract rate.12 A SoLR’s deemed contract prices can reflect no more than the reasonable costs of supply (including costs attributable to the purchase of gas or electricity at short notice), together with a reasonable profit. 

2.21. Once appointed, a SoLR will be able to charge the failed supplier’s customers on the basis of its deemed contract rate. This will cover the period from appointment until customers have agreed a replacement contract rate with the SoLR or another supplier of their choice, or the six month period of SoLR appointment expires, whichever is earlier. We will consider the SoLR deemed contract prices in terms of what is best overall for the customer groups involved. 

2.22. We consider that it is important that the failed supplier’s customers can switch to an alternative supplier if they wish to. A SoLR must not charge a termination fee if a customer takes supply from another supplier. 

oliverbrown

millie said:

OctopusEnergy sent an email with a link to enter meter reading for customers having trouble doing it on the Avro site

People in the process of switching to Avro have not been sent any communications to date.

victor2

Pootle1 said:

I know they've gone bust but I've just moved to Avro from Igloo. I can't enter my initial gas readings on the Avro website; electricity I can.

I've been trying since yesterday, using several browsers. Is anyone having the same problem?

This is the link Octopus sent for Avro customers to enter their readngs:

https://avrofinalread.redfishuk.com/Default

You need your Avro account number and postcode.

oliverbrown

victor2 said:

https://avrofinalread.redfishuk.com/Default

I wonder if that link is applicable to people wishing to enter their Avro opening reading.