Avro Energy reviews: Give your feedback

Anyanka1

oliverbrown, is there no way you can stop the switch to Avro?  It seems to me it would be better to avoid the whole debacle altogether if you can.

Thanks to all the helpful, non-patronising posters on here for a whole load of information.  I suppose, eventually, Octopus will be able to see the readings already on the Avro website (whether we can or not) so perhaps I should tell them the ones I input on 26th... Having said which, I am reluctant to set up a DD with a company I am not technically switched to yet when I have more than enough credit for now.  I am sure (I hope) Octopus are unlikely to join the ranks of failed energy suppliers any time soon but, given the market, how can we know?

I just wish they would communicate and stop telling us not to contact them and, most of all, lose the "Love and power" signature!  Very unprofessional, I think.  What are they, flower children?

Huh.  Update.  Good thing I did not bother to give them meter readings yet.

oliverbrown

Anyanka1 said:

oliverbrown, is there no way you can stop the switch to Avro?  It seems to me it would be better to avoid the whole debacle altogether if you can.

Far too late for that. Octopus have been saying it's possible for the old supplier to cancel 7 days into a switch, but all switches to Avro are over 7 days old now.

Anyanka1

I think I would still ask the question but your call, of course.

youravinalarrrf

Latest Octoplus Update Re Avro Customers

UPDATE 12PM THURSDAY 30 SEPT.

The administrator for Avro has only just been appointed, which means we haven't been able to engage with Avro's team yet, or get full access to their systems. This means we're still not able to help as much as we'd like on individual account queries, so please don't contact us unless essential. Our team have been working 24 hours a day to get support in place and we won't stop until we have all the information necessary to help but please continue to bear with us.

You should now have received a second email, asking for you to give us your meter readings and set up a Direct Debit if you haven't already. If you've already sent your readings to us, please input them again if you can, as up to now we didn't have access to Avro's technology partners to store them.

Letters to anyone who didn't have an email address registered with Avro, are also now on their way.

If you think you are an Avro customer, and haven't heard from us by the end of this week, please email us on avro@octopus.energy and we will investigate.

Please be reassured that you will not be left without power, and if you have a credit balance with Avro, it will be transferred safely to your Octopus Energy account.

IanManc

Consumerist said:

IanManc said:

I did not "go off at the deep end". . . blah, blah, blah

Thanks for the summary.

Here's mine:

Q: 'may I ask you how you changed to Octopus today and got onto a variable tariff?'

A: 'Probably applied to switch 3 weeks ago when it was available.'

So my response was largely accurate but you don't want to admit it.

Your response was completely inaccurate. 

The poster hadn't applied for the tariff three weeks earlier, and the tariff hadn't been available three weeks earlier.

I asked how the poster got the tariff, and he kindly told me.

Everything in your contribution was wrong, and each time you were confronted with the truth you made personal remarks. A theme you're continuing by changing my quoted post to "blah, blah, blah".

oliverbrown

If you think you are an Avro customer, and haven't heard from us by the end of this week, please email us on avro@octopus.energy and we will investigate.

That's new, previously they were advising anyone who hasn't been contacted to get in touch immediately.

Consumerist

IanManc said:

The poster hadn't applied for the tariff three weeks earlier, and the tariff hadn't been available three weeks earlier.

I said the poster had probably applied to SWITCH three weeks earlier, which was correct.

Edit

This is an open forum for all members to make contributions. If it is so important to you that no-one else contributes to your comments then, in future, I suggest you PM the poster.

victor2

@IanManc and @Consumerist, can I respectfully request that you take your personal vendetta elsewhere and keep this thread focussed on relevant information?

Consumerist

victor2 said:

@IanManc and @Consumerist, can I respectfully request that you take your personal vendetta elsewhere and keep this thread focussed on relevant information?

I must admit, I'm a bit fed up with it too. In hindsight this would have been better dealt with using PM.

johnbhoy70

Just noticed that email Octopus sent out yesterday as have been laid up ill last couple of days. Just replied to them as requested that  i applied to leave Avro on 20th September and have start date of 7th October with Sainsburys. I also gave them another couple of readings today using the link in email but they probably won't need them as they should have gas and electricity readings for 22nd and 26th anyway.