Avro Energy reviews: Give your feedback

[Deleted User]

Hammer_Time said:

No email, I have checked my junk Mail. My date to be transferred was 1 October, should I wait for Octopus to contact me or should I email them?

https://octopus.energy/avro/
Latest info in there with what to do.
I had a link from Octopuss in their email to a basic Avro page that worked just fine. Not sure it was specific to me though.

wrongplanet

2010 said:

OK if Octopus knows your actual usage.

Good point. One assumes they will have access to all Avro's data and will calculate payments based either on the figures used by Avro to set the the current monthly payment or on the past 12 months consumption.The £88/month comes from former and the latter gives £90/month.

oliverbrown

Hammer_Time said:

 should I email them?

People in mid switch to Avro at the time of their collapse have not been emailed. I emailed Octopus my opening readings all the same. 

youravinalarrrf

Has anyone obtained a statement from Avro dated on or after the 26th September?

[Deleted User]

wrongplanet said:

2010 said:

OK if Octopus knows your actual usage.

Good point. One assumes they will have access to all Avro's data and will calculate payments based either on the figures used by Avro to set the the current monthly payment or on the past 12 months consumption.The £88/month comes from former and the latter gives £90/month.

Once your Octopus account is set up, you can change the monthly DD amount yourself via the App. I have been with Octopus for nearly 4 years and my DD changes have never been challenged.

BooJewels

youravinalarrrf said:

Has anyone obtained a statement from Avro dated on or after the 26th September?

I haven't.  I never even got the one I expected a few days after giving them my readings on 1st September - I had a bad feeling then.  My last one was early August.  Although my September reads show in the history. I keep good records, so I know what I've used/spent and what my credit balance should be - at least until the 22nd September - by fluke, I'd taken a reading that day, as it's not a property I live in, but I stayed for a few days and took a reading as I left, as I always do.  I submitted my usual reading for 1st October, as usual. 

From that point on, all bets are off as to the exact cost of the fuel and which tariff kicks in when.  But at least my reading history is regular and consistent.  Apart from the obvious unease at price increases, I'm not worried, it'll sort itself over time, we just need to give them time to sort it all out - it must be a mammoth undertaking.  The lights are still on, so that's the important thing.

I'm with Octopus at home and that was a SOLR transfer some time back and it all went smoothly enough - details drifted in periodically.  The one thing I do like about Octopus is how quickly they adjust your account after meter readings and an accurate bill arrives within about 20 minutes.  British Gas could well learn from them - my gas billing would be unfathomable if I didn't do it for myself every month.

wiseonesomeofthetime

My latest statement was produced, as normal, on 11th September and visible online about a week later.

No statement produced for my mom's account, which is normally 29th of the month.

wrongplanet

half_empty said:

Ran a few myself but need to see what their calculations for meter readings gas units to kwh is the same, I understand there

Variation in the calorific value. etc doesn't make that much difference.

youravinalarrrf

Latest Update From Octopus For Avro Customers

It looks to me like the Administrators are now possibly dragging their feet. Of course that will dependent on what mess Avro have left behind them.

UPDATE 11AM SUNDAY 3 OCTOBER.

Thanks to everyone who's been patient over the last few days whilst our team gets back to you. We still don't have access to Avro systems, and whilst we have senior managers now located close to Avro's offices, we are still working with the administrator to get access to their team and systems. Please continue to bear with us as there continues to be limited account information we can give you at the moment - we are expecting this to change over the next few days as we get full access.

Please do check out the FAQs below - we are getting quite a few questions about tariff details, Direct Debits and the Warm Home Discount and have tried to share as much information as possible.

Our CEO Greg has also tweeted about what we are doing to look after Avro customers, and been interviewed by This Is Money commenting on the current situation:

Greg's tweet about Avro

Greg's interview with This Is Money

alanwsg

youravinalarrrf said:

Has anyone obtained a statement from Avro dated on or after the 26th September?

Yes, I input my meter readings on the 24th Sep and got a statement on the 28th Sep.
Which are the normal dates for me.