Avro Energy reviews: Give your feedback

hazcrew

oliverbrown said:

My switch to Avro Energy is due to complete in 8 days. Will my switch be cancelled?

If your switch hasn't happened, consider yourself lucky.

It is the company you are switching to that controls the switch, in this case I would have thought the switch cannot be completed.

I suggest you confirm with your existing supplier.

hazcrew

addendum
I take that back, it looks like yourswitch will go through to the new Ofgen appointed supplier.
I would still suggest you contact your existing supplier, they may be able to block it (if thats what you want)

Anyanka1

To add insult to injury, I have received the usual request to read my meters today.  Where am I supposed to stick 'em, given I can't log into my account?  Yes, that is rhetorical.

mikeyorkie10

Anybody tried logging onto their account?   I can log in but there's no visible data.  Not sure if its been removed or if its crashed under the sudden volume....  fortunately I have downloaded the latest statement :-)

NINJA59

Yes as I got my meter reading request as usual. But it is blank data nothing is pulling through again at 4am it was fine, but stupidly I decided not to enter the readings....

CalvinHobs

NINJA59 said:

Yes as I got my meter reading request as usual. But it is blank data nothing is pulling through again at 4am it was fine, but stupidly I decided not to enter the readings....

I followed the advice posted by someone here and took photos of the actual meters with the readings displayed.

Biggus_Dickus

I’ve been with Avro for several years,...my son and daughter likewise. Never had any issues whatsoever,...until now that is. Each of us has a credit balance of around £200.

Avro’s demise has been inevitable for a couple of weeks now and the collapse of the remaining ‘minnows’ is well and truly underway.

I don’t believe for one minute that any customer henceforth, Avro or otherwise, will ever have their FULL credit balance returned, irrespective of the ‘Protection’ guarantees that are currently in place.

The credit balances are funded by the SOLR;...given the present turmoil where is that mountain of cash needed to refund  outstanding credit going to come from?

I think we’ll be lucky to see 50% of our credit returned,...perhaps less. All bets are off at the moment,...imho of course.

2010

Biggus_Dickus said:

I’ve been with Avro for several years,...my son and daughter likewise. Never had any issues whatsoever,...until now that is. Each of us has a credit balance of around £200.

Avro’s demise has been inevitable for a couple of weeks now and the collapse of the remaining ‘minnows’ is well and truly underway.

I don’t believe for one minute that any customer henceforth, Avro or otherwise, will ever have their FULL credit balance returned, irrespective of the ‘Protection’ guarantees that are currently in place.

The credit balances are funded by the SOLR;...given the present turmoil where is that mountain of cash needed to refund  outstanding credit going to come from?

I think we’ll be lucky to see 50% of our credit returned,...perhaps less. All bets are off at the moment,...imho of course.

Thanks for cheering us all up.

The credit in cash is not going to be refunded.
It will come off your bills with the new allocated provider.

Biggus_Dickus

2010 said:

Biggus_Dickus said:

I’ve been with Avro for several years,...my son and daughter likewise. Never had any issues whatsoever,...until now that is. Each of us has a credit balance of around £200.

Avro’s demise has been inevitable for a couple of weeks now and the collapse of the remaining ‘minnows’ is well and truly underway.

I don’t believe for one minute that any customer henceforth, Avro or otherwise, will ever have their FULL credit balance returned, irrespective of the ‘Protection’ guarantees that are currently in place.

The credit balances are funded by the SOLR;...given the present turmoil where is that mountain of cash needed to refund  outstanding credit going to come from?

I think we’ll be lucky to see 50% of our credit returned,...perhaps less. All bets are off at the moment,...imho of course.

Thanks for cheering us all up.

The credit in cash is not going to be refunded.
It will come off your bills with the new allocated provider.

You're welcome. 

hydratoad

Biggus_Dickus said:

The credit balances are funded by the SOLR;...given the present turmoil where is that mountain of cash needed to refund  outstanding credit going to come from?

I think we’ll be lucky to see 50% of our credit returned,...perhaps less. All bets are off at the moment,...imho of course.

Credit balances are preferentially reimbursed by the SoLR. However, the supplier can make a claim against an existing industry levy to cover these (and other) costs.

The full guidance is available here, see points 2.25 - 2.27, where they highlight claims with regard to credit balances may be considered "appropriate".
 - https://www.ofgem.gov.uk/publications/supplier-last-resort-revised-guidance-2016

Ofgem explains their selection rationale in their decision letters. Although they are yet to publish these for the recent failures, in their letters regarding previous appointments they note that no suppliers responding to the SoLR call waived their claim on this levy. While the letters omit commercially sensitive information, this indicates that previous credit balances may well have been protected by this mechanism.

While a situation where Ofgem were required to select and force a supplier to act as SoLR would make this more complicated, this could be paired with a pre-approved claim to the levy to cover these costs. I would expect this to be a more likely approach than eroding the value of prepayments as Ofgem has a duty to protect customers and has made statements in their public communications (e.g. http://ofgem.org.uk/ofgem-safety-net ) about protecting credit balances.