Avro Energy reviews: Give your feedback

ContraryQuattro

Rocox said:

ContraryQuattro said:

Rocox said:

ContraryQuattro said:

Avro energy haven't provided me with any statements/ bills since early July. They have taken 2 direct debits from my bank account since then but have not aknowledged receiving the payments at all.

What does it say in the Last Payment section of the dashboard? Have you recently requested a switch? If you're not receiving statements and payments aren't being registered, are you sure you have an active account with them?

Thanks. I've looked at the dashboard as you suggested and the Last Payment section does indeed register my last direct debit payment to them at the end of August. However, my last statement was dated early July with nothing since and they have ignored all of my meter readings since July.

Is the last statement June-July or July-August? Avro usually issue new statements three working days after the billing period. 

The last statement is for a period from early June to early July, and then no futher statements. The direct debit went out as usual in late July and again in late August. The September payment is due to come out soon. I have tried to contact Avro again to query this but there is just a message on the line telling you to call again later.

Consumerist

It doesn't seem likely you'll make any progress with Avro at the moment. Perhaps, the best you can do right now is to download all the info available from your Avro account so that, if it comes to it, you can make your case to a new supplier in due course.

pearl123

FWIW I'm on Avro's Simpler and SuperPremier tariff which doesn't appear on the CEC list of tariffs unless I'm missing something - Simple and mSuperPremier isn't the same.

I'm on Avro's Simpler and SuperPremier too. About four months ago, I wrote to the energy club asking why this tarrif was not showing on their site. I was informed that they could not update, as Avro had not informed them of the tarif.
You could try using CAB compare energy or which compare. 

Consumerist

Whilst hoping for the best, I'm planning for the worst.

Is it likely the SVR price cap will be suspended for this year? I refer to the suspension of the pensions triple lock as a guide.

This doesn't look pretty but I reckon, whatever happens, we're just going to have to suck it up.

wrongplanet

pearl123 said:

I'm on Avro's Simpler and SuperPremier too. About four months ago, I wrote to the energy club asking why this tarrif was not showing on their site. I was informed that they could not update, as Avro had not informed them of the tarif.

I now remember this came up earlier this year. It's not a problem as I've done a spreadsheet to check any figures.

Daz2009

I've finally had a reply to the email I sent on 23/8 querying my DD increase.
They have reduced my DD slightly.
So,it can be done lol

Anyanka1

Consumerist said:

Whilst hoping for the best, I'm planning for the worst.

Is it likely the SVR price cap will be suspended for this year? I refer to the suspension of the pensions triple lock as a guide.

This doesn't look pretty but I reckon, whatever happens, we're just going to have to suck it up.

Yeah, the abandonment of the triple lock is going to suck, I think, just as we are going to have to suck it up... Frankly, it sucks but what can we do?

NINJA59

I feel nervous about Avro. My DD is not showing at all on the account, and nor the current balance nor the payments is up to date. Already queried them, but not holding out much.

2010

Consumerist said:

Whilst hoping for the best, I'm planning for the worst.

Is it likely the SVR price cap will be suspended for this year? I refer to the suspension of the pensions triple lock as a guide.

This doesn't look pretty but I reckon, whatever happens, we're just going to have to suck it up.

There is "absolutely no question of the lights going out this winter" and the energy price cap will remain in place despite escalating gas prices, the business secretary has said.

https://news.sky.com/story/energy-price-cap-to-stay-business-secretary-declares-after-crisis-talks-over-gas-price-hike-12412916

ContraryQuattro

NINJA59 said:

I feel nervous about Avro. My DD is not showing at all on the account, and nor the current balance nor the payments is up to date. Already queried them, but not holding out much.

I'm in exactly the same situation.