Avro Energy reviews: Give your feedback

Accomplice · 19 September 2021 at 2:35PM

I initiated a switch from EDF to Avro Energy on the 16th of September. My switch date is the 7th of October. What happens if they go bust between now and then?

Consumerist · 19 September 2021 at 2:49PM

Accomplice said:

I initiated a switch from EDF to Avro Energy on the 16th of September. My switch date is the 7th of October. What happens if they go bust between now and then?

The switch should go ahead since it's controlled by the new supplier. It may take some time to get handover readings sorted, however.

Edit

If you don't already do so as a matter of course, it might be a good idea to send the new supplier a snapshot of your meter readings on the switch date.

Accomplice · 19 September 2021 at 3:03PM

How could Avro complete the switch if they go bust though? I'm in the process of switching TO them, not away.

Telegraph_Sam · 19 September 2021 at 3:16PM

If in the circs that you describe the D/D is justifiable then the problem doesn't arise and this correspondence is irrelevant. Reading through the posts however it seems that this is not always the case and the question arises how best to react. I have for example used regular manual top ups to maintain a zero account balance. If this is not acceptable what alternative are you suggesting other than giving the supplier free hand to run up the credit balance to unreasonablr levels? Which in most cases is the default it would sppear.

westv · 19 September 2021 at 3:44PM

Accomplice said:

How could Avro complete the switch if they go bust though? I'm in the process of switching TO them, not away.

Same here.

Consumerist · 19 September 2021 at 3:45PM

Accomplice said:

How could Avro complete the switch if they go bust though? I'm in the process of switching TO them, not away.

Sorry, misread the post.

That's a bit more complicated; you may need to contact the administrators and/or your existing supplier to sort that one.

JohnB47 · 19 September 2021 at 4:06PM

Accomplice said:

I initiated a switch from EDF to Avro Energy on the 16th of September. My switch date is the 7th of October. What happens if they go bust between now and then?

Well I have no experience in this area but if Avro go bust before your switch date, then surely the switch fails. So, if Avro fails before the switch date, I would suggest you contact your existing supplier to confirm the situation - which I would expect to be "you're still with us".

andreww111 · 19 September 2021 at 4:15PM

I 'm in cancelation 14 day period I emailed Avro but got ' Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later'.

Consumerist · 19 September 2021 at 4:37PM

To state the bl**ding obvious, it might be prudent for all Avro customers to download any account info they may need from their website - if it's still up and running.