Avro Energy reviews: Give your feedback

Telegraph_Sam

What is the motivation for Avro - and to be fsir, others also - to default to using SM thus advertising the fsct to all & sundry that their own channels of communication are not up to it? One way of deterring new customers / getting rid of existing ones I suppose.

merchcon55

For the moment, their accounting systems seem to be operating in order. My billing date is the 12th of each month, and I submit my meter reads on the 12th. My invoice dated 12 Sept. is available online today, using my actual meter reads from the 12th.

I have built up a credit over the summer months - which is very normal for me - which I hope can be used by Avro over the coming winter period. 

Their accounts for June 2019 - June 2020 are due in Companies House by 28 Sept. I will be very curious to see, first, if they file on time - and second what they will show. 

merchcon55

Telegraph_Sam said:

What is the motivation for Avro - and to be fsir, others also - to default to using SM thus advertising the fsct to all & sundry that their own channels of communication are not up to it? One way of deterring new customers / getting rid of existing ones I suppose.

It's a good question - I find that different companies prefer different means of communication. As example, a car insurance firm I use, the best way to reach them is by phone. Avro seems to be facebook message. Natwest bank is by sending a message using their app. My mobile phone company by online chat and my home insurer by email. 

Is it optimal? All I know is that through experience I know for each company which is the best way to achieve the quickest and most efficient reply.

Consumerist

Rocox said:

Consumerist said:

It might be time to jump ship. But where? I would think most of the smaller competitive suppliers are in much the same boat at the moment.

It could be more complicated being caught mid-transfer when a company goes bust than waiting for Ofgem to appoint a new supplier.

The problem with SoLR transfers is the time customers will spend on the new suppliers SVR tariff before they can switch again. If a supplier ceases trading during a switch then you are on the new supplier's rates from the switch date. You may have to wait to get any refund due but you are not racking up huge bills on an SVR in the meantime.

Daz2009

I sent them an email on 23rd august,I've not had a reply

Inforapennyinforapound

Interesting thread..now here’s another conundrum:
I am a long existing Avro customer for info and always been happy but..

my statement is due on 12th of month so I submitted readings on 8th September.Just checked my statements and see that my Gas is correct . The reading has letter N adjacent ( whatever that means?)
However, my electric is an ESTIMATED reading and they have estimated it WAY OVER the actual reading ( 1577 instead of 1383) .

Not sure how this happened. I have emailed today and also asked for partial refund of credit (£170). Partial in order to cover winter.
 

Consumerist

My first reaction would be check the reading actually submitted in my online account. It seems possible you may have mistyped the electricity meter reading.

Rocox

Consumerist said:

Rocox said:

Consumerist said:

It might be time to jump ship. But where? I would think most of the smaller competitive suppliers are in much the same boat at the moment.

It could be more complicated being caught mid-transfer when a company goes bust than waiting for Ofgem to appoint a new supplier.

The problem with SoLR transfers is the time customers will spend on the new suppliers SVR tariff before they can switch again. If a supplier ceases trading during a switch then you are on the new supplier's rates from the switch date. You may have to wait to get any refund due but you are not racking up huge bills on an SVR in the meantime.

True but the current fixed rate with Avro is going to be far cheaper than any new rate you switch to now. For example, the next best fixed rate I can see at the moment is Eon Next and that's 42% higher than my current Avro Tariff. 

Also, I think the gap between the fixed and the SVR is going to decrease because of the rising energy prices and the price cap which only affects the SVR. 

If you think Avro will stop trading next week, it might be cheaper to switch now though you might experience delays as the company will want to confirm final readings with Avro. If they're going to carry on for another month, it's impossible to say what saves the most money. 

Consumerist

It's certainly a Catch 22 situation.

mikeyorkie10

I'm in my 3rd year with Avro and no issues to date - touching wood!   I am currently in credit - what happens if they do go bust - do I lose that credit?