Avro Energy reviews: Give your feedback

Telegraph_Sam

It is a 12 M fixed ToU tariff . Details in Octopus thread.

johnbhoy70

Looked at my account for the first time in a while last night (with exception of meter readings). On Simple and SuperPremium till end of January and just gonna sit tight i think. I've being lucky as i've had no issues in last 3 or so years but do sympathise with those trying to leave with large credit balances. Worked out my last years usage and think my D/D is about £5 more than it needs to be but i've only a £40 credit sitting going into winter so i'll keep an eye on it. Last year wasn't a true representation, for us anyway, with 2 kids sitting at home when they should have been in school for half the year so if anything i would expect our usage to head south slightly, if anything. 

Ohh for the days when you could trust comparison sites, you topped it up with easy cashback if available and you switched trouble free in the vast majority of cases.

Now it seems like a minefield and you eyes on the back of your head to make sure you don't get bumped with some caveat you hadn't noticed down the line. Still after saying that it's still a time versus reward thing for me.

bristolleedsfan

Consumerist said:

Telegraph_Sam said:

. . . The fact is that I get an appreciably better deal from one of the Octopus fixed ToU tariffs - but will spare you the details since as you say this is an Avro thread.

Unless the tariff is a fixed tariff then the fact would seem to be that you are getting an appreciably better deal at the moment and only time will tell whether it remains that way. It is not for everyone to monitor energy prices on a day-to-day basis.

Tariff he is referring to is fixed, requires smart meter, however only a single fuel fix, Avro are loads cheaper standing charge and kwh rate for fixed rate gas, there are now no single fuel gas  suppliers that are cheaper than Avro  for fixed rate gas for most people

bristolleedsfan

Telegraph_Sam said:

 Any thread has to consider the pros and cons of the respective supplier compared with what the market has to offer.

This thread was designed to be a feedback thread for Avro customers, you have spent most of this year so far trying to plug/make Avro customers aware of various Octopus Energy tariffs.

LippyDoodle

I sent a private message to them on facebook yesterday and it was answered today and all sorted, so maybe the best option is to go on fb. 

Anyanka1

I am sure Fakelook/whatever is quicker but not all of us see why we should have to conduct our private business in public just to get a reply in less than a fortnight.  Avro need to get their act together and stop making excuses:  There is no excuse for the woeful inadequacy of what passes for their customer service, not even cheap prices.

merchcon55

Anyanka1 said:

I am sure Fakelook/whatever is quicker but not all of us see why we should have to conduct our private business in public just to get a reply in less than a fortnight.  Avro need to get their act together and stop making excuses:  There is no excuse for the woeful inadequacy of what passes for their customer service, not even cheap prices.

Perhaps you are not aware, but you can use Facebook to have a private chat with Avro. It is not seen by the general public.
It's simply one of several ways of making contact. I am not saying it's right that Avro or any other firm should take days to reply to an email, but  others (including myself) have found that Avro reply much much faster via Facebook message.

I'm just hoping they stay in business through the winter - so far, no issues with them. 

[Deleted User]

merchcon55 said:

Anyanka1 said:

I am sure Fakelook/whatever is quicker but not all of us see why we should have to conduct our private business in public just to get a reply in less than a fortnight.  Avro need to get their act together and stop making excuses:  There is no excuse for the woeful inadequacy of what passes for their customer service, not even cheap prices.

Perhaps you are not aware, but you can use Facebook to have a private chat with Avro. It is not seen by the general public.
It's simply one of several ways of making contact. I am not saying it's right that Avro or any other firm should take days to reply to an email, but  others (including myself) have found that Avro reply much much faster via Facebook message.

I'm just hoping they stay in business through the winter - so far, no issues with them. 

And don't foget twitter as well - responses usually the same day.  But like many, Twitter are an anathama to my my way of life and it palls me to have to use this medium to get a fast response.
 

oldagetraveller1

Further to my previous posts re a refund of my credit balance(£163.19p), and Avro's apparent reluctance to pay it back on time, it was credited to my bank account after the 10 working days had passed. I did fire off a complaint to them with a reminder that £30 was due because of the late refund.

Lo and behold they have paid that £30. I suppose a bit of credit(no pun intended) is due but oh boy, it's like urinating against the wind to achieve any form of communication from them.

Good luck to those ex customers in a similar situation.

Anyanka1

merchcon55 said:

Anyanka1 said:

I am sure Fakelook/whatever is quicker but not all of us see why we should have to conduct our private business in public just to get a reply in less than a fortnight.  Avro need to get their act together and stop making excuses:  There is no excuse for the woeful inadequacy of what passes for their customer service, not even cheap prices.

Perhaps you are not aware, but you can use Facebook to have a private chat with Avro. It is not seen by the general public.
It's simply one of several ways of making contact. I am not saying it's right that Avro or any other firm should take days to reply to an email, but  others (including myself) have found that Avro reply much much faster via Facebook message.

I'm just hoping they stay in business through the winter - so far, no issues with them. 

You know what?  You are absolutely right:  As far as I am concerned, social media is the antithesis of privacy and I see no reason why I should pander to what suits some entity I am paying in order to communicate with them... But I thank you for your help.