Avro Energy reviews: Give your feedback

Telegraph_Sam

i have heard this reported often enough on these threads and it seems to be a real weakness open to abuse. The consumer could cancel or rather recall a disputed individual D/D, or cancel the D/D agreement altogether with his bank. Neither of these will improve his popularity rating with the supplier. If then the latter "sends in the heavies" one wonders just how strong the supplier's  position is if it comes to the crunch and it can be shown that the consumer is in credit. And/or argue the theoretical point guessing what would be the "proper" D/D to cover anticipated future demands. I suspect that there are some suppliers that trade on the fear factor in such situations.

2010

People look and see themselves in credit by say over £100 and assume they are paying too much monthly DD.
If you are actively managing your account you should be able to estimate your coming winter/annual costs.
Then divide by 6/12 months and you may find that your monthly DD is not far out despite it currently looking you are paying too much.
Winter`s coming, bills are higher.

As regards "I`m high in credit, Avro won`t communicate with me, so I`ll leave".
1. out of the fire into -----------------------------
2. leave to pay a more expensive tariff --------------------  good idea!

Telegraph_Sam

The problem is of course if Avro's (or whoever the supplier is) mathematics and crystal balls lead to different conclusions to your own. Then in the absence of an effective referee and functioning communications the point comes where the alternative is the least worse option

victor2

2010 said:

People look and see themselves in credit by say over £100 and assume they are paying too much monthly DD.
If you are actively managing your account you should be able to estimate your coming winter/annual costs.
Then divide by 6/12 months and you may find that your monthly DD is not far out despite it currently looking you are paying too much.
Winter`s coming, bills are higher.

As regards "I`m high in credit, Avro won`t communicate with me, so I`ll leave".
1. out of the fire into -----------------------------
2. leave to pay a more expensive tariff --------------------  good idea!

Agree with point 1, unless you're very careful and/or lucky.

Point 2 is not that simple though. Given that you cannot contact them, I suppose you could start by giving fictitiously low usage to get your initial DD low. Then, as they adjust it upwards and you can't contact them to reject the increase, just suck it up and hope you'll get your credit balance refunded when you eventually leave them. Mind you, having seen how they never adjust your annual gas kWh estimate in line with real usage, maybe that would work. Perhaps it's a case of knowing/playing the system and the creature you're dealing with!

t1redmonkey

Bit disappointed as I was going to switch to Avro today due to seeing a tariff on both Citizen's Advice and Which Energy Comparisons called 'Simple and Surge12M' which had pretty good rates (given the times we are in).  Went through their switching process online and got offered a different tariff.  Phoned them up and was told the Simple and Surge12M had been withdrawn.  So it's now been replaced with a more expensive one.

darrow_2

I had an awful experience with AVRO. They gave me a quote to renew my fixed price contract. A few hours later when I tried to renew it, the price had increased by10%. I called them but after 30mins on hold I gave up. I emailed them, which they acknowledged as received. No reply. 4 weeks later, still no reply so I gave them a bad review on Trustpilot. They called within hours. They will not give me the price quoted and the price has increased further by 20%!
Avoid this appalling company. If you must speak to them, give them a bad review on Trustpilot. That will get their attention.

Consumerist

darrow_2 said:

I had an awful experience with AVRO. They gave me a quote to renew my fixed price contract. A few hours later when I tried to renew it, the price had increased by10%.

It's unclear what has happened here. In my experience with Avro they don't usually change the price of a tariff but rather withdraw the tariff and replace it with a different one.

It is my understanding that if you have received their renewal letter at the end of your contract, they will hold the quoted price until the renewal date and then switch to it. Has that not happened in your case?

2010

t1redmonkey said:

Bit disappointed as I was going to switch to Avro today due to seeing a tariff on both Citizen's Advice and Which Energy Comparisons called 'Simple and Surge12M' which had pretty good rates (given the times we are in).  Went through their switching process online and got offered a different tariff.  Phoned them up and was told the Simple and Surge12M had been withdrawn.  So it's now been replaced with a more expensive one.

Most interesting sentence above is:

Phoned them up and was told the Simple and Surge12M had been withdrawn. 

I was under the impression by the posts on here, that it is impossible to contact them!

t1redmonkey

2010 said:

t1redmonkey said:

Bit disappointed as I was going to switch to Avro today due to seeing a tariff on both Citizen's Advice and Which Energy Comparisons called 'Simple and Surge12M' which had pretty good rates (given the times we are in).  Went through their switching process online and got offered a different tariff.  Phoned them up and was told the Simple and Surge12M had been withdrawn.  So it's now been replaced with a more expensive one.

Most interesting sentence above is:

Phoned them up and was told the Simple and Surge12M had been withdrawn. 

I was under the impression by the posts on here, that it is impossible to contact them!

It took about 4 phone calls (since the previous 3 they just didn't even put me into the queue).  Still had to listen to hold music for about 10 minutes but did speak to a human in the end.  Although they apparently had 'technical problems' and couldn't do a quote for me on the phone, so the call handler instead asked her manager if that tariff was available and then came back and told me it wasn't.

wrongplanet

Just tried to submit my end-of-month readings and their website is broken - you can log in to your account and navigate to Statements, Meter Readings etc. but all the fields are blank.

[Edit] Seems to be working again.