Avro Energy reviews: Give your feedback

Consumerist

Telegraph_Sam said:

. . . My reasoning would be that if at the time the account was zeroed manually then they could put you on whatever tariff they liked, if you had given notice then they could whistle in the wind. 

I don't follow your reasoning. I don't think you can give notice of your intent to break your terms of contract without expecting consequences.

Telegraph_Sam

I don't know what consequences would result from my terminating a contract, within its terms of notice, at a time when the balance on the account was zero. At such a point a D/D serves no tangible purpose and "enforcement" would be meaningless.
As a refinement one could of course leave just enough in the account to cover any outstanding balance without the need for collection by D/D.

Consumerist

Telegraph_Sam said:

I don't know what consequences would result from my terminating a contract, within its terms of notice, at a time when the balance on the account was zero. At such a point a D/D serves no tangible purpose and "enforcement" would be meaningless.
As a refinement one could of course leave just enough in the account to cover any outstanding balance without the need for collection by D/D.

I think we are talking at cross purposes. If you are referring to a variable contract then you are quite correct as you are probably on the suppliers most expensive tariff already. The situation is quite different if you have a fixed-term contract.

Telegraph_Sam

Yes I was pre-supposing that our co-forumite Lancelot6 was switching within the terms of his Avro contract whether it was a fixed or variable one. Mine is with Octopus and in that respect is flexible.

2010

https://www.dailymail.co.uk/money/bills/article-9491645/Why-energy-suppliers-owe-1-4bn-back.html

oldagetraveller1

Going off the preceding subject, this is a feedback thread, I am a little disappointed by Avro's lack of communication.

I have a large credit balance on my account, even after the colder months, and sent them an e-mail requesting a DD reduction because of that.

I did receive a confirmation of my e-mail enquiry which does advise up to 10 working days for a reply. That time has now elapsed and no reply!

In this respect they do appear to have gone downhill. Last July I did need to e-mail them, again re my DD, and received a solution after about 24 hours.

Not good.

PS, I don't do Twitface so that means of contacting them is off the cards.

rusty_frog

I have been with Avro for 3 years with absolutely no problems. In fact I have sung their praises on more than
one occassion on this forum. However I too am disappointed and somewhat worried as to what is happening regarding customer service. Yes we acknowledge Covid has played its part, but most other companies have managed to maintain service and communucation with customers, by allowing staff to work from home. 
Instead, in the case of Avro,  generic emails are sent as replies to queries or requests simply ignored.
It sort of reminds me of a past experience with a company named Iresa.
We know what happened to them.

2010

oldagetraveller1 said:

PS, I don't do Twitface so that means of contacting them is off the cards.

No one should have to use TwitFace to contact a company.
They should have their own customer service up and running.

When people first started using TwitFace to complain, the companies sat up and took notice because they didn`t like the bad publicity.
Now, the companies get permanent abuse and have mostly adopted a standard reply of
"sorry, send me a PM".

Inforapennyinforapound

I too have been with Avro for a few years. No complaints at all. Excellent prices and customer service.....until now.
I guess they are cutting costs to stay competitive as I understand they are a small concern? (May be wrong).
Cutting costs by reducing staff to take calls??

Anyway I am staying for another 12 months. Cant be bothered moving to save £10 a year or whatever and gamble on going with some relatively unknown company

Lancelot6

Not worth swapping for £10, no, but it is for £150 and as rusty_frog mentions Iresa, I was with Iresa when they went bust, they were great up to when they went bust.  That's the first time it's definitely happened to me.

The point is any of these small (probably middle size too) companies can go bust.  You might as well go with the cheapest.  Otherwise you are stuck with the big expensive companies, and imagine what they would be charging if it wasn't for the smaller ones.

The small companies start off with a low tariff in the hope that you don't switch away, their fate depends entirely on how many stay.  It is up to them whether they get things right or not.  We have no way of knowing.