Avro Energy reviews: Give your feedback

Consumerist

I'm guessing the meter reader was the ubiquitous Lowri Beck. More often than not, they'll just phone and ask for your reading(s).

As long as you're not expecting the impossible, I'm sure you'll be happy enough with Avro. If prices start coming down in the Summer, you'll probably be able to switch to a cheaper Avro tariff without charge. If you're not happy with Avro then you can switch to another supplier without charge.

There has been many a niggle in this thread about Avro's shortcomings but it is unlikely, in my view, that you'll get better value for money.

[Deleted User]

Consumerist said:

I'm guessing the meter reader was the ubiquitous Lowri Beck. More often than not, they'll just phone and ask for your reading(s).

As long as you're not expecting the impossible, I'm sure you'll be happy enough with Avro. If prices start coming down in the Summer, you'll probably be able to switch to a cheaper Avro tariff without charge. If you're not happy with Avro then you can switch to another supplier without charge.

There has been many a niggle in this thread about Avro's shortcomings but it is unlikely, in my view, that you'll get better value for money.

Yes it was someone from LB - money for old rope esp when they didn't actually read the meter!  Yes the tariff I grabbed (Simple and Super Premium) was def the cheapest one with no exit fees at the time I signed up, with the possible exception of Simplicity.   Avro's reviews overall seemed better than most (def better than Simplicity - that was a bullet well-dodged).  As before the demise of YE (and the subsequent move to SOLR Scottish Power) I will continue to monitor my usage to make sure that Avro provide value for money and will indeed change if it is warranted before the 12 months is up (either to a different Avro tarrif or someone else entirely).

rmtucker

DerwentMailman said:

I switched on 3rd February and both supplies now listed on the national database as being with Avro (from Scottish Power previously).  Meter reads were uploaded on that date BUT details of the electricity meter are absent on my account ATM and listed as unconfirmed serial.  A conversation on the chat line (quickly answered on the morning of the 3rd) gave me the following  from Avro 'As i say the full details normally dont update till 10 days from the go live date so we have some details but everything will update shortly' folowed by 'I have passed your details to the switching team as well to make sure it will get updated for you'  Opening meter reads for the electric were confirmed as being the ones that I provided via the website.  They were also able to confirm my meter serial number in this chat!   Curiously though the very next day I saw something I have not seen for a number of years - a meter reader.  I asked him when he was contacted to read the meter (just the electric) and he was contacted on 3rd February and he knew I was with Avro!  Strange - even stranger was the fact that he did not come into the house so I gave him the numbers for the read at that time.  I also sent an email off to Avro with photo of the  3rd February opening electricity meter read and details so it will be a good test as to whether their email response times are as stated on the website (3-5 working days).

Overall as I would have expected for a normal switch although I will be happier once I get an account running with full functionality.  Chat was very quick and their replies to my chat input were fast (without the awful bot-type responses that I had with Scottish Power).  Email responses? - the jury is still deliberating. 

Strange that i switched on the 2nd Feb from SP Solr and have had the same problem with unconfirmed serial.

I had the same answers as well until today when i have been sent this:-

Hi,

Thank you for your email.

I can confirm that we are missing some of your electricity meter details on the system and this is why you are unable to submit reads.

Your account has been sent to our Technical team and this issue should be resolved within the next 15 working days.

In the mean time, May we request that you send us an image of your electricity meter as this may assist us to update the meter details sooner.

Please let me know if there is anything else we can assist with.

Kind Regards,

Me thinks there is some skullduggery going on here ??????

[Deleted User]

rmtucker said:

Strange that i switched on the 2nd Feb from SP Solr and have had the same problem with unconfirmed serial.

I had the same answers as well until today when i have been sent this:-

Hi,

Thank you for your email.

I can confirm that we are missing some of your electricity meter details on the system and this is why you are unable to submit reads.

Your account has been sent to our Technical team and this issue should be resolved within the next 15 working days.

In the mean time, May we request that you send us an image of your electricity meter as this may assist us to update the meter details sooner.

Please let me know if there is anything else we can assist with.

Kind Regards,

Me thinks there is some skullduggery going on here ??????

The last email I received from them stated " Thank you for your email. Unfortunately we have not yet received the meter details from the industry database therefore we cannot yet add this, I have chased this up and once we have received this you will be able to submit meter readings as normal."  Image of the meter was sent but they already know what the serial number is from the chat on 3rd February!

(09:05 02/03/2021) Me: Do you need me to provide the MSN for you to update the account?
(09:06 02/03/2021) Avro: Let me check what we have one moment
(09:07 02/03/2021) Avro: xxxxxxxxx This is the meter serial number we have is this correct ?
(09:08 02/03/2021) Me: YES it is
(09:09 02/03/2021) Me: So are you now able to update my account to show these correct details now?
(09:10 02/03/2021) Avro: You have gone live today and it takes 10 days from this date to update so this will be updated shortly

I am prepared for the opening read validation process to be responsible for my difficulties in seeing neither the serial number and the (as yet) unverified opening read I submitted on the switch day itself.  As I recall from other transfers opening reads have always shown on accounts quickly albeit with a pending/unconfirmed status flag on the read until it then becomes 'opening' once confirmed by the industry backend.  On that basis I'm going to give it the full 10 (working?) days/ 2 weeks actual and if I see no movement on seeing this opening read in my account I'll take it from there.

rmtucker

I hope i have not jumped out the "Scottish Power FIRE" into the "Avro FRYING PAN"

Telegraph_Sam

If in any doubt then ensure that you have smart meters installed.

BedrockFred

I switched to Avro from SP on the 26th Jan and my account has been fully working  for over a week, meter serial numbers all there and opening reads as expected, so all good so far
Will be looking at tariffs in spring/summer when hopefully better deals about, I would have got better deals had the SoLR process been quicker but Avro although not the cheapest was a good saving on the SP tariff
A big reason I went with Avro was no exit fees, but also good reviews 

JohnB47

Telegraph_Sam said:

If in any doubt then ensure that you have smart meters installed.

I read somewhere (this thread?) that Avro can't yet remotely read smart meters - even ones being fitted for them.

Telegraph_Sam

Sorry there was a smiley missing from my last post.
Earlier in this thread I think there was a report of the consumer having to give readings over the phone to the meter reader, but I can't remember if these were smart or dumb readings. You pays your money ...

Gerry1

Telegraph_Sam said:

Sorry there was a smiley missing from my last post.

@Telegraph_Sam You can still add it - click on the cogwheel in the teal banner and then Edit.