Avro Energy reviews: Give your feedback

Consumerist

Tilona said:

Why is the Avro online renewal quote tariff different to comparison websites (which are cheaper i.e simple & superswitcher on their website vs simple & superpremium on comparison) when they say they only have one tariff at any one time?  Hope someone can help. Thank you!

I think the truth is that tariffs are changing so quickly these days, coupled with Covid-19 difficulties, the comparison sites and suppliers are having some difficulty keeping up with developments.

johnbhoy70

wild666 said:

johnbhoy70 said:

Anyone else, like me, running a slight debit balance here?? Everyone seems to be running in credit, some to fairly decent amounts.

I use the last year's figures plus 15% when getting energy quotes. Then if a credit builds up, say £150 to £200 then I can ask for a refund if I wish, I didn't with my last supplier and ended up £850 in credit when I left. 15% is only a few pounds more a month on the DD, I did actual usage and the monthly price was £46 but with the addition of 15%, it was £48. 

Oh, don't get me wrong I'm ok with it. In fact, I'd far rather  have a slight debit, and it's not huge, as opposed to a major credit running with them or any other supplier. As someone said above when and if a better deal comes along I'll move account into slight credit before I leave. Too much to do with my cash than letting it sit in their coffers!!

Ps- they'll start clawing it back bit by bit now anyway with increased d/d on new tariff which is absolutely fair enough.

bristolleedsfan

Consumerist said:

Whereas all the information Energylinx provide may be thoroughly checked etc., etc., there is no requirement for Which? Switch to provide a wide-ranging comparison or otherwise provide a prominent link to Citizens Advice Comparison Tool.

This is not to suggest that Which? Switch hide anything but merely that there is no requirement for them to comply with Ofgem's Confidence Code at all.

Do Energylinx  provide/power Citizens Advice Comparison Tool as well as Which Switch ?

Gerry1

bristolleedsfan said:

Consumerist said:

Whereas all the information Energylinx provide may be thoroughly checked etc., etc., there is no requirement for Which? Switch to provide a wide-ranging comparison or otherwise provide a prominent link to Citizens Advice Comparison Tool.

This is not to suggest that Which? Switch hide anything but merely that there is no requirement for them to comply with Ofgem's Confidence Code at all.

Do Energylinx  provide/power Citizens Advice Comparison Tool as well as Which Switch ?

I believe the Citizens Advice PCW is powered by Energy Helpline.

wrongplanet

Gerry1 said:

I believe the Citizens Advice PCW is powered by Energy Helpline.

Says energyhelpline.com in the URL.

Gerry1

wrongplanet said:

Gerry1 said:

I believe the Citizens Advice PCW is powered by Energy Helpline.

Says energyhelpline.com in the URL.

Just to complicate matters, it seems that in 2016-7 the Citizens Advice PCW was powered by Energylinx !

See Page 9.

Bendo

Tilona said:

Why is the Avro online renewal quote tariff different to comparison websites (which are cheaper i.e simple & superswitcher on their website vs simple & superpremium on comparison) when they say they only have one tariff at any one time?  Hope someone can help. Thank you!

Most comparison sites are useless with outdated tarriffs. Try uswitch that one is the only one I've found that was accurate.

Telegraph_Sam

I suppose the answer is that the search engine(s) are at least a start, and there is usually some degree of agreement between them over what are the "best" tariffs in one's situation, outdated or not. Of these I now compile a shortlist which I run through my spreadsheet to arrive at the "true" costs, never ever taking the claimed savings figures at face value. And cross checking with the figures on the original supplier's web site of course.  If then there is a supplier that beats all others but runs through the net, too bad. It's the least worst option.

WelshConsumer

Impressed so far. Direct debit set up. Smooth transition to them

[Deleted User]

I switched on 3rd February and both supplies now listed on the national database as being with Avro (from Scottish Power previously).  Meter reads were uploaded on that date BUT details of the electricity meter are absent on my account ATM and listed as unconfirmed serial.  A conversation on the chat line (quickly answered on the morning of the 3rd) gave me the following  from Avro 'As i say the full details normally dont update till 10 days from the go live date so we have some details but everything will update shortly' folowed by 'I have passed your details to the switching team as well to make sure it will get updated for you'  Opening meter reads for the electric were confirmed as being the ones that I provided via the website.  They were also able to confirm my meter serial number in this chat!   Curiously though the very next day I saw something I have not seen for a number of years - a meter reader.  I asked him when he was contacted to read the meter (just the electric) and he was contacted on 3rd February and he knew I was with Avro!  Strange - even stranger was the fact that he did not come into the house so I gave him the numbers for the read at that time.  I also sent an email off to Avro with photo of the  3rd February opening electricity meter read and details so it will be a good test as to whether their email response times are as stated on the website (3-5 working days).

Overall as I would have expected for a normal switch although I will be happier once I get an account running with full functionality.  Chat was very quick and their replies to my chat input were fast (without the awful bot-type responses that I had with Scottish Power).  Email responses? - the jury is still deliberating.