Avro Energy reviews: Give your feedback

Consumerist

Unfortunately, I don't see repayment of credit balances getting quicker any time soon. Energy suppliers are, apparently, starting to struggle with prospective bad-debt problems and having to provide constructive help for people in financial difficulty during the Covid-19 crisis.

I am, perhaps, one of the more fortunate for whom an 8-week wait for a refund is only a minor inconvenience rather than a problem and for that I generally get very competitive energy costs. That's a fair trade-off for me.

Avro, doesn't generally charge exit fees so dissatisfied customers can switch without penalty.

Telegraph_Sam

There must be a website where one can look up (and compare) a company's credit rating? As used in normal commercial transactions.

UnclaimedEnergy

Telegraph_Sam said:

There must be a website where one can look up (and compare) a company's credit rating? As used in normal commercial transactions.

Suppliers who sign up businesses for supply normally need to pay to get a credit check carried out, I'd be surprised if there's a free database anywhere for this.

Telegraph_Sam

I believe that ordinary consumers are recorded "automatically" in the Experian and Equifax databases. You would think that there would be the equivalent for commercial accounts.

Telegraph_Sam

Consumerist said:

Unfortunately, I don't see repayment of credit balances getting quicker any time soon. Energy suppliers are, apparently, starting to struggle with prospective bad-debt problems and having to provide constructive help for people in financial difficulty during the Covid-19 crisis.

I am, perhaps, one of the more fortunate for whom an 8-week wait for a refund is only a minor inconvenience rather than a problem and for that I generally get very competitive energy costs. That's a fair trade-off for me.

Avro, doesn't generally charge exit fees so dissatisfied customers can switch without penalty.

It would be interesting to know what the attitude of Avro, and other suppliers, is towards customers who maintain, or try to maintain, a zero account balance. For example by topping up monthly. Or is there an unwritten rule that the account must be substantially in surplus throughout the year, and that D/D's will be adjusted unilaterally to ensure that this is the case? This aspect does not normally feature as one of the search engine criteria.

Consumerist

Telegraph_Sam said:

It would be interesting to know what the attitude of Avro, and other suppliers, is towards customers who maintain, or try to maintain, a zero account balance. . .

You can probably only do that by paying on receipt of the bill periodically but such tariffs are likely to be relatively expensive.

Telegraph_Sam

May be Octopus is the exception and everyone else including Avro (?) demands a continuing credit  balance of varying sizes.

johnbhoy70

Anyone else, like me, running a slight debit balance here?? Everyone seems to be running in credit, some to fairly decent amounts.

phillw

Telegraph_Sam said:

There must be a website where one can look up (and compare) a company's credit rating? As used in normal commercial transactions.

You can look at their accounts & see what profit they make.
https://find-and-update.company-information.service.gov.uk/company/09174794/filing-history

Consumerist

johnbhoy70 said:

Anyone else, like me, running a slight debit balance here?? Everyone seems to be running in credit, some to fairly decent amounts.

A slight debit should not be too much to worry about immediately but may be a signal to watch your account.

If you opened your tariff in the winter months and are paying by direct debit then it is to be expected that by now you will have a debit balance. If the supplier thinks it might be serious then they should increase your DD in due course.

The question to answer is: Are you likely to recoup the debit during the warmer months of your tariff's term.