Avro Energy reviews: Give your feedback

Telegraph_Sam

I believe that they are legally obliged to give you advance notice of when and how much any D/D that they are intending to take and you have the opportunity to dispute this (before or after). My understanding of the system.

Consumerist

badger09 said:

. . . Does anyone have any experience of DD being taken after Final statement generated? 

In my experience, the real final statement is issued 6 weeks after a switch. Anything received before then is an interim statement subject to amendment.

badger09

Consumerist said:

badger09 said:

. . . Does anyone have any experience of DD being taken after Final statement generated? 

In my experience, the real final statement is issued 6 weeks after a switch. Anything received before then is an interim statement subject to amendment.

Interesting. My online account clearly show 'Final Statement' and the PDF download is headed 'Your final Gas and Electricity Bill'. Email from the COT team says 'We have now been able to close down your account, and generate your Final Statement'.

I wasn't surprised that they took the DD on 20th as it had was probably already been generated when they calculated the 'Final Statement'. I'll give it a few more days to update.

How many definitions of 'Final' are there, I wonder

Consumerist

badger09 said:

Consumerist said:

badger09 said:

. . . Does anyone have any experience of DD being taken after Final statement generated? 

In my experience, the real final statement is issued 6 weeks after a switch. Anything received before then is an interim statement subject to amendment.

How many definitions of 'Final' are there, I wonder

I don't recall the exact details, it was a few years ago, but the same sort of thing happened to me. Obviously keep an eye on your online account and payments if they're still visible online.

Consumerist

badger09 said:

I'll give it a few more days to update.

A word to the wise. Be careful about generating a query - it's just the excuse they need to delay payment of any refund within 10 working days. I would suggest you raise any query AFTER you have received your refund.

Edit

At that point perhaps your bank will help you get the additional DD back.

badger09

@Consumerist
Thanks, will do as you suggest. Jan DD payment not yet showing, but again, I'm not surprised. I'll check in a few days.

Telegraph_Sam

I seem to remember when I quit Tonik I cancelled the D/D the minute my account was zero to avoid a credit balance being built up subsequently and then having to argue and plead about getting further D/D's refunded. Not the way they wanted to do it but they weren't able to argue (convincingly).

gwapenut

Breeze took a dd even after they went under, so I cancelled mine immediately after that. Again that was contrary to advice but I'm not paying DDs to an insolvent company.

Telegraph_Sam

Nor would I pay unjustified DD's to a company however solvent they were!  There is no reason not to set up a new DD agreement if called for once account balance has been restored

victor2

Some pages back, I said I had emailed Avro to ask why their quotes didn't show all the supposedly "available" tariffs. This is the most relevant part of their reply:

To do this online head to my.avroenergy.co.uk/renew and login.

This will generate you a renewal quote based on the only tariff we have available (we only ever have one tariff available) using the annual consumption figures we hold for your property.

So it doesn't really answer the question, but does state their intention to only ever have one tariff available. The "annual consuimption figures we hold for your property" do not accurately reflect the actual readings they've been given IME, but that's another topic.

It does give a slightly quicker way for existing customers to get a quote too!