Avro Energy reviews: Give your feedback

Telegraph_Sam

Which ones?

UnclaimedEnergy

Both GNE and Simplicity went into credit default before going bust.

Avro did also go into credit default last week (or be it just for like 12 hours). I would think they should be fine for a bit but I have to admit I didn't see GNE going under coming.

Consumerist

Green Network & Simplicity. See today's news page.

Telegraph_Sam

There is more than one "Green ...." company, I believe that GNE is / was owned by an Italian co if I am not confusing them. May be the same as GNE UK.  There is also "Green"  in Newcastle. Simplicity used to have top slot in at least one of the search engines rankings. Sounds a bit chaotic.

[Deleted User]

Can any present Avro customers advise as to how many days it takes for DD taken to appear in one's account?

JGB1955

[Deleted User] said:

Can any present Avro customers advise as to how many days it takes for DD taken to appear in one's account?

Our monthly DD left Nat West on 25th but has not yet been credited to the Avro account.  Historically, it appears several days later, backdated to 25th.

pearl123

Some negative press for Avro. 
https://www.thisismoney.co.uk/money/bills/article-9129145/Why-power-firm-allowed-hold-830-money.html

[Deleted User]

JGB1955 said:

DerwentMailman said:

Can any present Avro customers advise as to how many days it takes for DD taken to appear in one's account?

Our monthly DD left Nat West on 25th but has not yet been credited to the Avro account.  Historically, it appears several days later, backdated to 25th.

Thanks just what I needed to know.
EDIT: Payment has appeared this morning 

UnclaimedEnergy

pearl123 said:

Some negative press for Avro. 
https://www.thisismoney.co.uk/money/bills/article-9129145/Why-power-firm-allowed-hold-830-money.html

I always read these with a touch of salt and treat them the same as some of the posts on here.

"I had £300 credit then asked for a refund and that credit went and my DD was increased" - likely hadn't given a meter reading for a year and was billed on actual usage for the first time in 12 months

'If I were a new customer, I wouldn't be expected to pay two months at the start of my contract as a buffer – why should I now?'  - most suppliers ask for at least 1 month payment to start with, some ask for 2.... so actually you would expect to have to do that as a new customer.

If Ofgem set deadlines for final bills and refunds then most suppliers will likely leave it to the last second to part with the cash unless there's a complaint and 3rd party (ombudsman) involved.

What I don't understand is why they're focusing on 1 case of a slow refund by a supplier, which is actually within the allowed time frames... Instead they could easily focus on someone like Utility Point who have hundreds of customers waiting months for credit refunds after switching.

badger09

UnclaimedEnergy said:

Both GNE and Simplicity went into credit default before going bust.

Avro did also go into credit default last week (or be it just for like 12 hours). I would think they should be fine for a bit but I have to admit I didn't see GNE going under coming.

Probably the credit on my (now corrected) Final Statement keeping them afloat