Avro Energy reviews: Give your feedback

wiseonesomeofthetime

My Simple and Superflow tariff is due to expire next week.

Last month, Avro contacted me inviting me to renew via their Simple and SuperPrime tariff.

After comparisons with other providers, I decided to renew and selected the start date for the new tariff as the date my current tariff ended.

Alas, statement has come through and appears they have transferred me over from the date I agreed to renew, ignoring the start date selected.

Emailed 11 days ago, challenging why I'm on the new tariff already (more expensive) - no reply to date.

May have to be careful how much I push it though if it is no longer available, as would not have been available at end of previous tariff.

victor2

Telegraph_Sam said:

With all the comparisons, ghosts and genuine, being reported on it is surprising that no one seems to be consulting the MSE Energy Club machine. Last time I looked it came up with a better deal for me than the Citizens Advice line. I forget offhand if it was possible to switch directly from the MSE web site with or without the cashback. I'd be interested to know what MSE makes of the various Avro disguises ..

Cheap Energy Club doesn't show Avro at all as a possible supplier. Other suppliers are missed out too, as reported in this forum.

Telegraph_Sam

If I as a new customer ask Avro for a quote, the "choice " is Simple and SuperPremier - period. I don't know if that is better than what existing customers are offered. It's not competitive for me, compared with  my existing tariff,  but not way out.compared with other offers on the market currently.
PS Can someone who likes Smart Meters tell me the justification taking into consideration all the hassle reported on in this thread?

[Deleted User]

wiseonesomeofthetime said:

My Simple and Superflow tariff is due to expire next week.

Last month, Avro contacted me inviting me to renew via their Simple and Superpremium tariff.

After comparisons with other providers, I decided to renew and selected the start date for the new tariff as the date my current tariff ended.

Alas, statement has come through and appears they have transferred me over from the date I agreed to renew, ignoring the start date selected.

Emailed 11 days ago, challenging why I'm on the new tariff already (more expensive) - no reply to date.

May have to be careful how much I push it though if it is no longer available, as would not have been available at end of previous tariff.

Have you checked the start date in your renewal letter (or "Renewal Pack", as they grandly call it)?
I was alert to ensure this didn't happen to me, but the date for renewal in the quote was my actual new start date of 20th Feb (my current contract expires on the 19th Feb) so I didn't need to change anything, and my renewal letter has come through with 20th Feb as my start date too, so there doesn't appear to be any problem (unless, of course, my next statement shows they've already switched me, in which case they'll be getting a strongly-worded email!).  If your renewal pack shows the start date you selected then they really don't have a leg to stand on.

[Deleted User]

victor2 said:

Telegraph_Sam said:

With all the comparisons, ghosts and genuine, being reported on it is surprising that no one seems to be consulting the MSE Energy Club machine. Last time I looked it came up with a better deal for me than the Citizens Advice line. I forget offhand if it was possible to switch directly from the MSE web site with or without the cashback. I'd be interested to know what MSE makes of the various Avro disguises ..

Cheap Energy Club doesn't show Avro at all as a possible supplier. Other suppliers are missed out too, as reported in this forum.

Yup, I haven't seen Avro on MSE Energy Club's comparison tool for over a year now and yet they were always listed for me prior to that.

Telegraph_Sam

victor2 said:

Telegraph_Sam said:

With all the comparisons, ghosts and genuine, being reported on it is surprising that no one seems to be consulting the MSE Energy Club machine. Last time I looked it came up with a better deal for me than the Citizens Advice line. I forget offhand if it was possible to switch directly from the MSE web site with or without the cashback. I'd be interested to know what MSE makes of the various Avro disguises ..

Cheap Energy Club doesn't show Avro at all as a possible supplier. Other suppliers are missed out too, as reported in this forum.

I had gathered that the Citizens one was more comprehensive. I suppose I could live with the MSE shortcomings if the end result was a better quote. I rarely consult more than the top few suppliers in the rankings as I transpose the rates to my spreadsheet.

Consumerist

AngelicKaty said:

Yes, that does seem to be the logical explanation (I was quoted it on 8th Jan) and to be fair, I've never gone looking for SuperPremium before so it could have been around for a while and, as you say, only very recently withdrawn.  SuperPremier would be more expensive for me too.  However, I do wonder why Avro didn't quote me for the two (still available) tariffs that the CA website show as the cheapest for me - Simple and MSuperSavvy12M and Simple and USuperSavvy12M - but I've now emailed Avro to ask, so we'll see what they say.  Maybe it'll turn out that I should trust Avro when they say they continuously offer their customers the cheapest tariffs available.  

My guess would be that Simple and MSuperSavvy12M is only available via moneysupermarket and Simple and USuperSavvy12M is only available via uSwitch.

gwapenut

So who will be first to try an internal switch via uSwitch?

[Deleted User]

Consumerist said:

AngelicKaty said:

Yes, that does seem to be the logical explanation (I was quoted it on 8th Jan) and to be fair, I've never gone looking for SuperPremium before so it could have been around for a while and, as you say, only very recently withdrawn.  SuperPremier would be more expensive for me too.  However, I do wonder why Avro didn't quote me for the two (still available) tariffs that the CA website show as the cheapest for me - Simple and MSuperSavvy12M and Simple and USuperSavvy12M - but I've now emailed Avro to ask, so we'll see what they say.  Maybe it'll turn out that I should trust Avro when they say they continuously offer their customers the cheapest tariffs available.  

My guess would be that Simple and MSuperSavvy12M is only available via moneysupermarket and Simple and USuperSavvy12M is only available via uSwitch.

I like your logic, but sadly not.  The only Avro tariff coming up on uSwitch is SuperPremier - not even the SuperPremium I've been quoted by Avro, and neither of the two SuperSavvy tariffs which Avro's website show as still available.  I'll double-check MoneySupermarket again, but I used these two comparison sites plus ComparetheMarket and GoCompare when I did my original options trawl over a week ago and none of them gave me these Avro tariffs then either.

Consumerist

AngelicKaty said:

Consumerist said:

AngelicKaty said:

Yes, that does seem to be the logical explanation (I was quoted it on 8th Jan) and to be fair, I've never gone looking for SuperPremium before so it could have been around for a while and, as you say, only very recently withdrawn.  SuperPremier would be more expensive for me too.  However, I do wonder why Avro didn't quote me for the two (still available) tariffs that the CA website show as the cheapest for me - Simple and MSuperSavvy12M and Simple and USuperSavvy12M - but I've now emailed Avro to ask, so we'll see what they say.  Maybe it'll turn out that I should trust Avro when they say they continuously offer their customers the cheapest tariffs available.  

My guess would be that Simple and MSuperSavvy12M is only available via moneysupermarket and Simple and USuperSavvy12M is only available via uSwitch.

I like your logic, but sadly not.  The only Avro tariff coming up on uSwitch is SuperPremier - not even the SuperPremium I've been quoted by Avro, and neither of the two SuperSavvy tariffs which Avro's website show as still available.  I'll double-check MoneySupermarket again, but I used these two comparison sites plus ComparetheMarket and GoCompare when I did my original options trawl over a week ago and none of them gave me these Avro tariffs then either.

Perhaps the SuperPremium is only available in some regions.

As posted earlier, it appears at the bottom of Avro's huge tariff list and is not indicated as '(currently available)' to my postcode.

Edit

I notice that <Energylinx>  lists the SuperPremium as a tariff which is no longer available.