Avro Energy reviews: Give your feedback

Alpha_5

polymaff said:

Here's what W7 thinks of a download called MonthlyStatement - any thoughts?

That's strange. This is how the file name looks when I download my statements. 
Your computer doesn't seem to be recognising the space character and is cutting off the rest of the filename. Hence why it's not recognising the file as a PDF. 

Telegraph_Sam

All of which "masks" the underlying problem of the user's account balance, visible or invisible via PDF's or whatever, getting out of sync with reality in the form of the true consumption figures. Tonik Energy (may be not alone) were known for encouraging users to build up excessive credit balances, I suspect to assist their own cash position, and  the point came when I simply suspended (cancelled) the D/D until things got back into line.  I doubt that they liked this but I don't think they, or for that matter Avro, would be in a strong position to object if the credit balance was more than say a month's advance consumption. In the case of a debit balance then the onus is on Avro & co to show that this is readily viewable by the consumer regardless of which operating system he or she is using.

polymaff

Alpha_5 said:

polymaff said:

Here's what W7 thinks of a download called MonthlyStatement - any thoughts?

That's strange. This is how the file name looks when I download my statements. 
Your computer doesn't seem to be recognising the space character and is cutting off the rest of the filename. Hence why it's not recognising the file as a PDF. 

That must be the answer. Many thanks.

Mind you, note that that the file you quoted takes three different approaches - space character deleted, space character left in and then, twice, space character replaced by underscore. ...

2010

Support for Windows 7 ended on January 14, 2020.

Alpha_5

polymaff said:

Alpha_5 said:

polymaff said:

Here's what W7 thinks of a download called MonthlyStatement - any thoughts?

That's strange. This is how the file name looks when I download my statements. 
Your computer doesn't seem to be recognising the space character and is cutting off the rest of the filename. Hence why it's not recognising the file as a PDF. 

That must be the answer. Many thanks.

Mind you, note that that the file you quoted takes three different approaches - space character deleted, space character left in and then, twice, space character replaced by underscore. ...

Yes, it's a totally inconsistent approach - badly written programming!

polymaff

Alpha_5 said:

polymaff said:

Alpha_5 said:

polymaff said:

Here's what W7 thinks of a download called MonthlyStatement - any thoughts?

That's strange. This is how the file name looks when I download my statements. 
Your computer doesn't seem to be recognising the space character and is cutting off the rest of the filename. Hence why it's not recognising the file as a PDF. 

That must be the answer. Many thanks.

Mind you, note that that the file you quoted takes three different approaches - space character deleted, space character left in and then, twice, space character replaced by underscore. ...

Yes, it's a totally inconsistent approach - badly written programming!

Not to mention 01_09_2020 instead of the more sortable 2020_09_01. ...

polymaff

Just to close this issue down. It is a Firefox filenames-with-spaces problem that's been rattling around for about a year.  Mozilla fixed it for attachments, then they fixed it for torrents.  Eventually they'll fix it for downloads - maybe. No problem with Chrome; no problem with IE11.  A shame - I (used to) like Firefox. ...

Gerry1

polymaff said:

Just to close this issue down. It is a Firefox filenames-with-spaces problem that's been rattling around for about a year.  Mozilla fixed it for attachments, then they fixed it for torrents.  Eventually they'll fix it for downloads - maybe. No problem with Chrome; no problem with IE11.  A shame - I (used to) like Firefox. ...

Don't understand that at all.  Although I've changed supplier twice since I was with Avro, I've just logged into my old account, and viewed an old PDF statement using Firefox.  It's never been a problem.  Alternatively I could have used Sumatra or whatever, but Firefox is convenient and quick.

thorganby

polymaff said:

Just to close this issue down. It is a Firefox filenames-with-spaces problem that's been rattling around for about a year.  Mozilla fixed it for attachments, then they fixed it for torrents.  Eventually they'll fix it for downloads - maybe. No problem with Chrome; no problem with IE11.  A shame - I (used to) like Firefox. ...

Just to let you know that is not the reason and it must be due to the configuration of your windows OS, therefore no need to stop using your favourite browser as it is not at fault.

You should be seeing the full filename and extension when you do 'Open with' and you are not:

youravinalarrrf

This shows you the change you need to make to your Windows operating system to make the filename extensions visible

https://www.howtogeek.com/205086/beginner-how-to-make-windows-show-file-extensions/