Hotpoint urgent tumble dryer recall

AJXX

bigfella9852 wrote: »

There is little contact after sales support from what it seems but I will try to call the original number.

Its just amounting to a lot of hassle. If they refund me the £99, I will keep the dryer and put in an enlarged screw to repair it myself.

It has been said time and time again you need to write to them if you actually want to get anywhere. I'd be careful what you tell them though, as they may not be too keen to honor any sort of warranty or parts coverage if you freely admit to self repairing the machine (even if it's just a small screw being replaced).

Poppie68

bigfella9852 wrote: »

There is little contact after sales support from what it seems but I will try to call the original number.

Its just amounting to a lot of hassle. If they refund me the £99, I will keep the dryer and put in an enlarged screw to repair it myself.

Why not just replace the screw and leave it at that? They will not be refunding you and let you keep the dryer over something so insignificant.

magpiecottage

AJXX wrote: »

Hotpoint are likely employing engineers/local companies on a contract basis to complete modifications or deliveries of replacement machines - I'd assume these contracts are performance based, so it's in these companies interests to make sure they do x jobs per day as fast as possible (hence optimisation by removing wrapping).

That would explain why ours was "installed" (Hotpoint's word) by ramming it under a work surface which was too low and not levelling it.

The reason the work surface is too low is that the tumble drier is 2 centimetres taller than advertised (we checked before buying). Now they are proving impossible to contact and, because it requires at least 1cm clearance at the top, we cannot use it.

We are also not sure that the "installation" has not damaged the shelf/cupboards above it.

bigfella9852

AJXX wrote: »

It has been said time and time again you need to write to them if you actually want to get anywhere.

I will do, perhaps the address/details to write to could be made a sticky post to save everyone sifting through 35 pages of questions and stroppy answers.

Poppie68 wrote: »

Why not just replace the screw and leave it at that? They will not be refunding you and let you keep the dryer over something so insignificant.

The overall experience from start to finish has not been so insignificant, the pleasure has been all theirs. I will see what writing to them will do.

magpiecottage wrote: »

That would explain why ours was "installed" (Hotpoint's word) by ramming it under a work surface which was too low and not levelling it.

The reason the work surface is too low is that the tumble drier is 2 centimetres taller than advertised (we checked before buying). Now they are proving impossible to contact and, because it requires at least 1cm clearance at the top, we cannot use it.

We are also not sure that the "installation" has not damaged the shelf/cupboards above it.

I feel for you there, what cowboys.

Yeee haaa!

JR32

Hi, I registered my faulty machine at the start of January. I have been informed an engineer will come out around SEPTEMBER. I am open to paying for a replacement but they only offer white. I need silver.
Where i feel i am being very reasonable, i don't think Hotpoint are. SEPTEMBER is far too long to wait, and i need an appliance that goes with the rest of my kitchen/washing machine.

Does anyone know where i stand with this or what i can do? I have already contacted them about this and was told either buy white or wait till September......

wealdroam

bigfella9852 wrote: »

...perhaps the address/details to write to could be made a sticky post to save everyone sifting through 35 pages of questions and stroppy answers.

This board covers all sorts of consumer rights issues.
I think you need to find a somewhat specialist forum - one specialising in Whirlpool dryer problems - to fulfil that hope.

bigfella9852

wealdroam wrote: »

This board covers all sorts of consumer rights issues.
I think you need to find a somewhat specialist forum - one specialising in Whirlpool dryer problems - to fulfil that hope.

I think you could be onto something here, shall we go halves?

DebMrsMac

I had a Hotpoint dryer which was still under guarantee until May 2016. Hotpoint agreed to give me a refund as they could not match the colour and they collected my dryer nearly 2 weeks ago and took it away. I was advised to take the collection note back to the store (Currys) as they would issue me a refund from the document. THIS WAS A LIE. The document Hotpoint gave me was neither use nor ornament, just a standard collection note, I am still trying to get my money back, they have taken the appliance away and not given me my refund. I have told Hotpoint that I will report this as a theft and a con as they assured me after they collected I would get a refund, I am still waiting and calling them daily, still being given the run around. I email them daily and no one responds. I would advise any consumer not to touch any of their makes of appliance with a barge pole as their customer service does not know what they are doing.

wealdroam

DebMrsMac wrote: »

I had a Hotpoint dryer which was still under guarantee until May 2016. Hotpoint agreed to give me a refund as they could not match the colour and they collected my dryer nearly 2 weeks ago and took it away. I was advised to take the collection note back to the store (Currys) as they would issue me a refund from the document. THIS WAS A LIE. The document Hotpoint gave me was neither use nor ornament, just a standard collection note, I am still trying to get my money back, they have taken the appliance away and not given me my refund. I have told Hotpoint that I will report this as a theft and a con as they assured me after they collected I would get a refund, I am still waiting and calling them daily, still being given the run around. I email them daily and no one responds. I would advise any consumer not to touch any of their makes of appliance with a barge pole as their customer service does not know what they are doing.

You haven't said, but did you take the collection note to Currys?

What did Currys say?

By the way, there is no theft here.
You willingly gave them the appliance in exchange for the collection note.

bigfella9852

wealdroam wrote: »

Do you work for these clowns?